Colonial Village at Shoal Creek

I lived here just one year, and I swear - I wanted out by month 2!

Payment

Several times when I made a payment, I got no email. Their website doesn't let you print the confirmation page after payment...
because there is no confirmation page! If you don't get an email, you have to hunt them down, and get them to provide
proof that you made payment, else they could charge your account, and since you never got a hard copy for payment,
they can claim there was a bug in the system, and they never received payment.
Sketchy! I DON'T TRUST THEIR PAYMENT GATEWAY! They don't accept checks, cash, money orders or anything but an online BUGGY ASS fscking payment!
And it says so in their lease agreement: We will accept no other payment than through our website.

Maintenance

Every single problem seemed like a brand new experience ... From air filters to window blinds
some of the most simple things that any apartment complex should always have in inventory - this
complex has to put them on back order because whoever manages inventory cannot seem to do their job.

I don't know who the current team is, but whoever did our apartment on move-in was terribad!
We moved into a horrid infestation of Wasps - not just 2 or 3 here and there, 6, 18, 14, 20
wasps found EVERY SINGLE DAY!
Took them over a MONTH AND A HALF to get the siding replaced outside to keep the wasps out
just as the population was starting to rise.

Move-In: These people are terribad at move-ins! Gave them a solid two weeks to get the place
cleaned up and ready to go, and not only did they wait until AFTER we moved in before they
decided to fix anything; they took their sweet time and we had people in and out of the
apartment for as long as THREE MONTHS into the lease - that's right people, for 12-16 weeks,
we were dealing with move-in maintenance calls, when they could have had most of the problems
resolved before we stepped foot into the apartment.

The NEW maintenance manager (yeah, they hired a black manager now because a country-boy white
manager presiding over three black men and an egyptian looked a little too suspicious) is completely
disrespectful to the residents in that he parks his F150-Platinum (LIC:FHN-2714) in the middle of
the gate so that one of the lanes is blocked EVERY DAY - and they expect you to just drive around it.
See attached picture.
It'd be one thing if it was just a means of access because he was carrying lots of heavy boxes or stuff
to and from his truck that often, but no - he parks here like it's his personal parking space
because he can't walk his fat happy ass from the parking lot like everyone else. I complained about it
and they rolled their eyes at me like "You can just drive around..."
It's simply not fair that the maintenance people in this lot get special treatment like that - I don't
get to park there without getting an earful from the apt-mgr, or worse, getting my car tow'd. >_>


Move-OUT: I could not stand to live here longer than was absolutely necessary; if I had the means, I would have been out of here MONTH 2!!!
I gave them a MAKE-READY apartment in which I cleaned the tile floors, and not just vacuumed, but also got a Rug Doctor myself and
shampooed the carpets. I sanitized the kitchen myself. I sanitized the bathrooms myself. They STILL managed to find 100$ worth of
shit to charge me for "cleaning up" after move-out. If they send anymore charges to me for collections, I swear I will refuse payment
and file a lawsuit for fraudulent charges because I have a final payout ledger that says they are paid in full. <- This is not a threat, it's
a warning.

Towing

Speaking of towing - someone parked in my paid covered parking spot one time. I called the number for the complex towing agency
and could not get their car removed because the towing agency was so out of date, they said they had no recent records, and no
out of hours maintenance number they could call.
So, basically if you're paying for a covered spot it seems it's just as much fair game to any other parking spot and you're basically
paying them for nothing.

Packages

This office takes absolutely no responsibility for packages whatsoever, and will not hesitate
to send your package back! I hardly received anything I ordered either on time, or to the correct
apartment. I can tell there's tension in the office between them and the package delivery because
we get deliveries to the wrong address almost weekly!
They even have a blurp in the lease agreement: "We will not be responsible for packages"
BEWARE IF YOU ARE AN ONLINE SHOPPER!!!


Electrical

Electric in this building needs a complete refactor: I have a 3-bdrm. Get this:
The guest bathroom, the first bedroom, the master bath AND half the master bedroom are
ALL on the same circut! How is this building up to city fire code with that kind of setup??
One of the outlets in the kitchen didn't work, and Larry the maintenance manager sounded more
like he was complaining than he was trying to GetShitDone(TM) when he said that he'd have to get a
master electrician to take a look.

Cable

BEWARE! They REQUIRE you to have cable - even if yuo don't want it or use it. They have some "packaged" deal here
that enables you to get a cheaper price for the cable - great if you're a TV junkie, shitty if you're an Internet
guy like me.

Sewage

I constantly have to keep my drains plugged up because we have a sewage problem here. Not sure what the deal is,
but every other day, I came home to, or started smelling sewage everywhere in the apartment, as if it was seeping
out of the walls.
I cannot tell you how many garbage disposal clearner CASES (yes, the bundles of set of 3 or 4) I used to keep the
disposal clean, but to no avail did it stop the horribile wretched stench of ill-sewage management.

Dishwasher

Speaking of sewage: The dishwasher was beyond salvation. However, they sent the head of maintenance out to try and hand clean
it up (despite my detailing of using bleach several times to try and sanitize the machine + drains) before they finally got us
a new unit. He proclaimed that "it was new just a few years ago" - well, it ain't new NOW, and I PAID for upgraded appliances!

Bathroom

While we were grateful they finally did something about the bathroom in the master bedroom, we are not grateful for the fact that
they waited until AFTER we moved in to do something about it. For 6 weeks, we and our neighbors had to deal with all kinds of unnecessary
noise and random people in our apartment doing various things. What's worse: They did a half-fast job at it. See attached pics to see
how they cut the tile, but didn't put any kinds of seals around it. Get this: They asked us if we wanted the same old attachments back on the
faucet and handle - I said "Can we at least get NEW faucets to go with our tile??"
Before moving out, the tile is already starting to fall apart because they didn't finish their work and now they are going to have
to put up with more maintenance on it since the job wasn't done right the first time.


Community

As you would expect with any complex thta allows pets: There's dog shit everywhere despite those bags being in every place that has
grass, and nobody cares to clean it up, so watch where you step.
I complained about it several times with nothing done about it.


What Others Are Saying

I heard from my neighbors that they were getting +200$ and +300$ spikes to their rent before I moved out.
I heard from others that they were fined for putting their trash out for one day at the wrong time, meanwhile others get to leave their
trash out 24/7 with no consequence, so there's an inconsistency in enforcement.


Conclusion

Overall, I did not have a good experience here and would not recommend this place to others.
They are lazy, incompetent, and have no customer service whatsoever.
I won't be surprised if I get a bill just for publishing this review...