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  1. Dota2Lounge
  2. Enable steam mobile authenticator app.
  3.  
  4. Jun Kuan
  5. look at your forums
  6. so many compalins
  7. bot not giving back items
  8. its not about steam movile authenticator
  9. everyrhing is dine
  10. Dota2Lounge
  11. 4:22am
  12.  
  13. Dota2Lounge
  14. I'm not asking about the others now , now I'm trying to help you , have you gone through all the steps ?
  15. Today
  16.  
  17. Jun Kuan
  18. I did. change trade url, public profile, steam mobile auth, make sure my inventory isnt full
  19. everyone of us who have VAC Ban on CS:GO cant withdraw our items back. which is unfair because we are using dota2lounge not csgolunge
  20.  
  21.  
  22. 1:37pm
  23. Jun Kuan
  24. More than hundreds of people having that problem for a week now, and more thatn $1000 worth of items are 'stuck', why are there no replies in your forum?
  25. Today
  26.  
  27. Dota2Lounge
  28. 8:09pm
  29. Dota2Lounge
  30. We are trying to find a solution for that ,it's actually not our issue than Valve issue.
  31.  
  32. Jun Kuan
  33. We already contacted Steam/Valve and there were no problems with any of the trade options.
  34. We also tried depositing and withdrawing items to other dota2 trading sites and we didn't have any problem doing it.
  35.  
  36. Dota2Lounge
  37. We are working on this to fix the issue
  38.  
  39. Jun Kuan
  40. We, who?
  41. Admins? or Developer?
  42. Atleast tell us
  43.  
  44. Dota2Lounge
  45. Dota2Lounge staff
  46.  
  47. Jun Kuan
  48. I have a thread in your forum that has more than hundred people subscribing on it. What shoudl I tell them as an update?
  49.  
  50. Dota2Lounge
  51. We are working on it
  52.  
  53.  
  54. Jun Kuan
  55. is there any timeframe when will it be fixed?
  56.  
  57. Dota2Lounge
  58. When we fix it we will let you guys know
  59. As soon it's possible
  60.  
  61. Jun Kuan
  62. Do you guys have idea what's the problem is already?
  63.  
  64. Dota2Lounge
  65. Please be patient smile emoticon
  66. The problem is as stated that VAC banned users can't withdraw items.
  67.  
  68. Jun Kuan
  69. I'm being patient, the others aren't
  70. I'm just trying to lowdown the panicks in this issue
  71.  
  72. Dota2Lounge
  73. Thank you for your simpathy.
  74.  
  75. Jun Kuan
  76. It seems that there were alterations with your system a few days ago, maybe if it can be reverted back, that will fix the issue. Well, that's just a speculation, I just hope that it will be fixed right away
  77.  
  78. Dota2Lounge
  79. We've updated our system yesterday but only the drafting mechanism so everyone gets their exact potential reward, as far the bots concern we didn't change anything about them, prolly Valve changed something but we will fix it ASAP
  80.  
  81. Jun Kuan
  82. That's good to hear, I'm also trying to encourage everyone that's having the same problem to try any work around we can do to narrow down the issue. If there are things we can do to help hasten up the fixing of this issue let me know.
  83. I'll try to help if I can.
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