Roblox hackers

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 PSA: What to do if your account was hacked and/or you lost items or Robux, and how to prevent it from happening again
I've seen a lot of posts about Roblox accounts being 'hacked' and people losing thousands in Robux and items. This post is to help all those that fall victim to this and want to get their Robux/items back.
Step 1: Recognize that you've been hacked.
Is anything missing from your account? Robux? Limiteds? Maybe your page shows that you played a game when you know you were offline. Or maybe it'll be more obvious than that, like your password was changed.
Step 2: Lock down your account
Change your password, 1 enable 2-step verification, and enable the Pin. 2
Finally, sign out of all other sessions. 3
If you have the option, add a cell number as well.
If you did not lose items or robux, end here. If you did, continue on.
Step 3: Contact Roblox support
I find that going through their help page is faster than email them directly. Go to the cog icon, 4 and click "Help". You will then be brought to another page. 5 Click on "Account Security">"My account was hacked", and scroll down to the bottom of the page to "If you lost items or currency on your account". 6 Read this section thoroughly, then click their "customer service" link. This will bring you to their customer support form. 7 Fill it out with relevant information.
Step 4: Request an account restore
Within a few days you should receive an email prompting you to change your password, enable 2-step verification, enable the pin, and log out of all other sessions. If you have already done this, skip those steps, and keep reading through the email. Included in the email should be steps on what to do if you lost robux and/or items. Follow those steps. When taking screenshots, go to the "Trades" tab, and click on "my transactions". 8 If you had Robux stolen, it will likely be through the hacker buying a t-shirt with the exact amount of Robux you had. Take a screenshot of your trade history, and underline the unauthorized transaction using a paint program (paint-dot-net is my favourite, but MS Paint works too). Attach the edited screenshot to the email. Also provide the link to wherever your Robux went; Someone made the t-shirt, whether it was a group or a single player. Your transaction history will have a link to it. Add it into your email.
If you lost items, it's a bit less likely you'll be able to get them back, just with how difficult it is to track them down. But not impossible!
Go into your "Trade" tab again, but this time click "Trade Items" and set the dropdown menu to "completed". 9 Here you will see a list of all the trades that occurred from your account. Screenshot all the unauthorized trades, underlinethem, and include that in your email. Next, click on the "view details" button on each unauthorized trade, and screenshot the trade details. 10 If you hover over each item, some may show a serial number. Screenshot all the serial numbers you can, and send those too. The more details, the better.
Once done, send the email, including any explanations you feel are necessary, and wait. If all goes well, you should receive an email saying your Robux and/or items have been restored.
Please note: You are only entitled to one account restore per email, and only if you submit a ticket within 14 days of the incident
How to prevent it from happening again
The roblox account restore is a one-time thing, so if it happens again, you're screwed. You can't get those robux back. Here's how to prevent that from happening.

  Make sure you have a strong password. Make sure it is, at the very least, 10 characters long. Also include a mix of upper and lower case, numbers, and 'special' characters (,./!@#$% &* etc). Your password doesn't have to be 47 characters long, and a quote from some poem SubtleReference(TM) , but it should be strong enough that it can't be guessed, or brute-forced.
  Make sure 2-step verification is enabled
  Make sure the pin is enabled. And don't use something stupidly easy to guess, like "0000", or "1234". You have a choice of 10 4 different combinations.
  Make sure your email hasn't been hacked. You can use the site https://haveibeenpwned.com/ to see if your email was leaked. It will tell you if it has, and also if the password was leaked as well. If the password has not been leaked, you're probably fine, but I would suggest changing your email password anyways, just in case.
  Don't download any shady Roblox-related browser extensions. Roblox+ is ok, but not much else is. It should also be noted that there is apparently a Roblox+ V. 2.0. That will hack your account. Make sure you use the real Roblox+ if you wish to use it at all. If you're unsure whether an extension is malicious or not, it's probably best not to download it.
  Don't download any roblox-related third-party software (again, with the exception of the real Roblox+) if you're not sure whther it's malicious or not, especially those "free robux generators".
  There's a scam/hacking technique going around that has you take a screenshot of something in 'Inspect Element'. 11 Usually these hackers pose as Roblox admins, or "interns", and say they need to make sure you still own your account. Simply delete archive their message, and forget about it.
  Don't share your password. Ever. It should be common sense, but it has to be said anyways.

If there is anything else you would like to point out, please comment it. I will be pasting this link for anyone who posts about getting their account hacked, so I want it to be as correct and up-to-date as possible.