Luca - Refund - TSChat

<17:17:33> "NextWorks": hi?
<17:17:35> "TS3MusicBot Support - Marco": Hi
<17:17:58> "NextWorks": hi i was on the live chat but your staff when we talking he quit the chatroom
<17:19:15> "TS3MusicBot Support - Marco": The system closed the Livechat because the Paypal refund system was activated
<17:19:28> "NextWorks": Oh ok
<17:19:45> "NextWorks": so i can have a refund or no? i can't do nothing with the musicbot
<17:20:55> "TS3MusicBot Support - Marco": Even if this is right, we can't give you a refund. Your Paypal conflict isn't a good point for a communication
<17:22:25> "TS3MusicBot Support - Marco": The bot is working. You just need to turn on your brain and read a little bit. You need to activate the querymode of the bot and then set a query login inside the bot webinterface. But we don't give support to customers that using the paypal refund system, cause this is like you didn't paid the bot.
<17:23:01> "TS3MusicBot Support - Marco": System Message: Transaction id: 01C1271947156103D Reason code: Custom: 23055;CC=IT Buyer email: gfxdark1@gmail.com
<17:23:07> "NextWorks": we don't have the server query i explain to Philipe isn't host on a vps
<17:23:20> "TS3MusicBot Support - Marco": 23055 is you customer ID and so the system blocked you for the livesupport.
<17:23:27> "TS3MusicBot Support - Marco": every TS3 has query
<17:23:29> "TS3MusicBot Support - Marco": EVERY
<17:23:32> "NextWorks": " i bought this ts server...  i didn't bought a VPS where i installed the teamspeak.. i bought this on macronetwork.eu"
<17:23:59> "NextWorks": i can't pick the server query man.
<17:24:12> "TS3MusicBot Support - Marco": thats no reason. Query is a service of ts3 itself. You mean ssh. SSH is not Query
<17:24:26> "NextWorks": nono ssh
<17:24:36> "NextWorks": i talk about the query
<17:24:47> "NextWorks": the hosting say i can't pick the server query
<17:25:28> "TS3MusicBot Support - Marco": Then it's a problem that you should discuss with your hoster. It's not a problem of the bot and not a reason for a refund
<17:25:30> "NextWorks": so if i can't pick the server query i can't do what i want with the bot
<17:25:50> "NextWorks": is a reason for a refund because i can't use it
<17:26:42> "TS3MusicBot Support - Marco": It's not our fault. A refund is only plausible for an issue that we can fix
<17:28:02> "TS3MusicBot Support - Marco": You will have the same problem with other bots too. They all need query for this function. Maybe you should choose another ts3 server host
<17:29:07> "NextWorks": ok ok ty. .-.
<17:30:04> "TS3MusicBot Support - Marco": Soo. As I said before: A refund removes your access to livesupport. So bye bye. If you need a way for communication use paypal or info@ts3musicbot.de