MaShaun M (3/22/2019, 12:23:31 PM): Thank you for contacting Ubisoft Store Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
MaShaun M (3/22/2019, 12:23:45 PM): Hello, how are you doing today?
Me (3/22/2019, 12:23:55 PM): Not the best tbh.
MaShaun M (3/22/2019, 12:24:21 PM): I'm sorry to hear that, I see you are having issue with a recent order
Me (3/22/2019, 12:24:31 PM): Yep. 36+ hours now
MaShaun M (3/22/2019, 12:25:21 PM): I see, allow me a moment to access your account and take a look
Me (3/22/2019, 12:25:31 PM): Not a porblem
Me (3/22/2019, 12:25:51 PM): *problem
MaShaun M (3/22/2019, 12:26:21 PM): Okay, the order is open meaning it did not process correctly. The money that is pending in your account should be released in the next 5-7 business days depending on your financial institution
Me (3/22/2019, 12:27:11 PM): So why is the money even taken out of my account?
MaShaun M (3/22/2019, 12:27:33 PM): The money wasn't taken, it is a pending charge that is not going to process
Me (3/22/2019, 12:27:50 PM): On my statement. Show's as paid.
MaShaun M (3/22/2019, 12:28:26 PM): I see, unfortunately the order did not process and the funds will be released back to your account within the next 5-7 business days
Me (3/22/2019, 12:28:32 PM): So I am going to need to wait 5-7 business days for my funds to be released, even though the money wasn't taklen out. That does not make sense to me
Me (3/22/2019, 12:28:39 PM): Unacceptable.
Me (3/22/2019, 12:29:48 PM): And now, I will not have enough money until those 5-7 business days to purchase your game. Leaving me, at the very least, 9 days from getting the game that I ordered from your store.
Me (3/22/2019, 12:32:02 PM): In the mean time, while I wait those 9 days, what can you do for me as in some sort of compensation for the hassle? Because I am not a happy customer right now.
MaShaun M (3/22/2019, 12:33:10 PM): i do apologize for the inconvenience but there is nothing that we can provide you as compensation in this instance.  If you wish to purchase the game you will have place another order to do so
Me (3/22/2019, 12:33:59 PM): Are you kidding me? Because your store fucked up, and now I need to wait to get my game, which I just told you I don't have money for until the funds get released. That's poor customer service.
Me (3/22/2019, 12:34:12 PM): Do you have some sort of superior I can talk to?
MaShaun M (3/22/2019, 12:35:45 PM): Unfortunately that won't be possible via chat.  If you do wish to have your case escalated I can notate the account and a specialist will be contacting you again via email as soon as possible
Me (3/22/2019, 12:36:07 PM): Please do that.
Me (3/22/2019, 12:37:53 PM): And don't get them to send me a survey to rate my experience. It's been pretty lousy. Unacceptable for stuff like this to happen with a big company like yours. I am sorry, I am just not happy at all with my experience. Paying $90 for a game, and then not being able to even play that game.
MaShaun M (3/22/2019, 12:38:56 PM): I do apologize for your experience.  We have no control over the surveys, they are sent randomly by an automated system
Me (3/22/2019, 12:40:27 PM): Ok thank you for your time
MaShaun M (3/22/2019, 12:41:19 PM): You're welcome, once again our apologies for your experience.  You will be contacted as soon as possible
Me (3/22/2019, 12:41:25 PM): Is your support closed on the weekends?
MaShaun M (3/22/2019, 12:42:01 PM): No it's open Mon-Sun 12:00-9:00
Me (3/22/2019, 12:42:22 PM): Awesome. Thank you. I hope you can understand my frustration.
MaShaun M (3/22/2019, 12:44:46 PM): I do, finances are a serious concern
Me (3/22/2019, 12:45:15 PM): Well, thank you for your time.
MaShaun M (3/22/2019, 12:46:02 PM): You're welcome, take care and I do hope that the rest of your weekend goes more in your favor
Me (3/22/2019, 12:46:08 PM): Cheers