Это сообщение содержит заблокированные изображения.
##- Please type your reply above this line -##

Thanks for contacting our Player Support Team! We received your request (#24529885) .

Looks like a response will take a little longer than normal due to a high volume of requests, sit tight and one of our specialists will answer you as soon as they can. Try not to bump your ticket unless you have additional information that we could use to help you since bumping your ticket repeatedly will increase your wait time.

If you want to review your request or add additional comments, click the link below:

http://support.riotgames.com/hc/requests/24529885

Gromyk21

Gromyk21

Dec 4, 01:47 PST

I've been playing LoL a lot in the past, but since the beginning of 2015 I stopped, needed to take a break. Now I try to log in and realise that everything has changed, also, I found out that my email was hijacked for a period of time in which the account data was changed.

I can give some private info like:
- Originally account was created in Nordic/ East;
- I transferred it to Europe West after some time has passed, not 100% sure but it should've been season 3;
- I transferred it to Russian server during free transfer period when RU server was introduced;
- I returned to EU West since then.

I had bunch of limited skins like: Haunted Zyra, Slay Belle Katarina, Emerald Taric, etc.

<---> Ticket Summary <--->
Account Signup Email: gromyk21@yahoo.com
Do you have access to your signup email?: yes
Username: crectrach
Summoner Name: Crectrach (i'm not sure anymore)
Region: europe_west
Do you remember the account signup info?: yes
Account Creation Date:
Date of Birth on the account: 22.04.1996
Location where account was registered: Russia, Moscow
Please explain how you first gained access to this account: I've created it a long time ago to play with one of my mates. The game back then seemed hard to me and i quit. Later, another friend of mine turned out to be a hardcore LoL player and I started playing with him on a regular basis from Lulu patch and so on.
Other people who have ever had access to the account: My friend from Ukraine played on my account a bit, also I had few laptops and a number of internet providers which I changed, so IP's my vary, but they all should be from inside Moscow.
Do you remember the store information?: yes
What was your first ever RP purchase?: I've bought 1*** RP (1850? or less? have they changed?) package and bought Mafia Miss Fortune
What did you use your refund tokens on?: I'm not quite sure, there might be some IP purchases, anyhow, I've wasted them all in a short time soon after refund system was introduced.
Do you remember the first 5 champions you have purchased?: yes
First 5 champions you ever purchased: Pantheon should be there 100%, he was one of my favourite characters before Darius. Also, I guess, there might be Master Yi, Veigar, Soraka and... dunno.
First 3150 IP Champion: PANTHEON!
First 4800 IP Champion: Not sure at all.
First 6300 IP Champion: Darius, probably
Did you receive or give gifts on this account?: yes
Gifts Received: I received a Koi Nami from my friend from Ukraine as a giftt (friend was Hypnolama (his nickname has varied a lot and I'm pretty sure current account owner deleted him from friend list).
Also, we exchanged mystery gifts with one of my other friends and I received a Gladiator Draven from it.
Gifts Given: I gifted a mystery gift to one of my friends during New Year's celebration which was supposed to give you a special icon.
This email is a service from Riot Games Player Support. Sent by Riot Games.
[J5YEDG-9Z62]
Ответить Ответить всем Переслать Еще
League of Legends Player Support <support@riotgames.zendesk.com>
Кому JOOOOOOOHN CENA
05.12.16 в 19:21
Это сообщение содержит заблокированные изображения.
##- Please type your reply above this line -##

Hey JOOOOOOOHN CENA,

Just wanted to let you know that I’ve updated your request (#24529885). Just reply to this e-mail or click the link below to add any additional comments.

http://support.riotgames.com/hc/requests/24529885

VanDxter

VanDxter (Riot Games Player Support)

Dec 5, 08:21 PST

Hello,

Thank you for providing me with this information. Unfortunately the original sign-up email address you provided does not match our records. Could you please let me know if you recognize the below email address? If so, please reply with the complete email address, and let me know if you have access to it.

--om----@[domain]

Take into consideration other email domains as well.

Please confirm the following billing information so that I can further investigate the account.

    How did you lose access to your account?
    First item ever purchased with RP:
    Location of RP purchases (City and Country):
    Email address linked to PayPal account:
    Unique PayPal transaction IDs associated with purchase(s):
    Phone number, mobile provider, and country used for SMS transactions:
    Any PaySafe Card PIN/Transaction IDs:
    Any pre-paid RP card PIN numbers:
    The first 6 digits, last 4 digits, and expiration date of any credit card(s) used to purchase RP:
    Any transaction or confirmation numbers received via email for this account:

If you have any other information that might be valuable in verifying this account, please let me know! Once I’ve heard back from you, we’ll be able to further assist you. Thanks again!

VanDxter
Riot Player Support Specialist
"Cry 'Havoc!', and let slip the dogs of war"

JOOOOOOOHN

JOOOOOOOHN CENA

Dec 4, 01:47 PST

I've been playing LoL a lot in the past, but since the beginning of 2015 I stopped, needed to take a break. Now I try to log in and realise that everything has changed, also, I found out that my email was hijacked for a period of time in which the account data was changed.

I can give some private info like:
- Originally account was created in Nordic/ East;
- I transferred it to Europe West after some time has passed, not 100% sure but it should've been season 3;
- I transferred it to Russian server during free transfer period when RU server was introduced;
- I returned to EU West since then.

I had bunch of limited skins like: Haunted Zyra, Slay Belle Katarina, Emerald Taric, etc.

<---> Ticket Summary <--->
Account Signup Email: gromyk21@yahoo.com
Do you have access to your signup email?: yes
Username: crectrach
Summoner Name: Crectrach (i'm not sure anymore)
Region: europe_west
Do you remember the account signup info?: yes
Account Creation Date:
Date of Birth on the account: 22.04.1996
Location where account was registered: Russia, Moscow
Please explain how you first gained access to this account: I've created it a long time ago to play with one of my mates. The game back then seemed hard to me and i quit. Later, another friend of mine turned out to be a hardcore LoL player and I started playing with him on a regular basis from Lulu patch and so on.
Other people who have ever had access to the account: My friend from Ukraine played on my account a bit, also I had few laptops and a number of internet providers which I changed, so IP's my vary, but they all should be from inside Moscow.
Do you remember the store information?: yes
What was your first ever RP purchase?: I've bought 1*** RP (1850? or less? have they changed?) package and bought Mafia Miss Fortune
What did you use your refund tokens on?: I'm not quite sure, there might be some IP purchases, anyhow, I've wasted them all in a short time soon after refund system was introduced.
Do you remember the first 5 champions you have purchased?: yes
First 5 champions you ever purchased: Pantheon should be there 100%, he was one of my favourite characters before Darius. Also, I guess, there might be Master Yi, Veigar, Soraka and... dunno.
First 3150 IP Champion: PANTHEON!
First 4800 IP Champion: Not sure at all.
First 6300 IP Champion: Darius, probably
Did you receive or give gifts on this account?: yes
Gifts Received: I received a Koi Nami from my friend from Ukraine as a giftt (friend was Hypnolama (his nickname has varied a lot and I'm pretty sure current account owner deleted him from friend list).
Also, we exchanged mystery gifts with one of my other friends and I received a Gladiator Draven from it.
Gifts Given: I gifted a mystery gift to one of my friends during New Year's celebration which was supposed to give you a special icon.
This email is a service from Riot Games Player Support. Sent by Riot Games.
[J5YEDG-9Z62]
Ответить Ответить всем Переслать Еще
League of Legends Player Support <support@riotgames.zendesk.com>
Кому JOOOOOOOHN CENA
05.12.16 в 23:28
Это сообщение содержит заблокированные изображения.
##- Please type your reply above this line -##

Hey JOOOOOOOHN CENA,

Just wanted to let you know that I’ve updated your request (#24529885). Just reply to this e-mail or click the link below to add any additional comments.

http://support.riotgames.com/hc/requests/24529885

Best of luck on the Fields of Justice!

VanDxter

VanDxter (Riot Games Player Support)

Dec 5, 12:28 PST

Hello JOOOOOOOHN,

Thanks for verifying this information for me. I hope you understand that we take these steps to ensure that your account and information are protected.

I've requested a password reset for your account. An email has been sent to the email address linked to your League of Legends account (gromyk21@yahoo.com) with instructions on how to recover it.

For some tips on keeping your account secure, please visit the following links:

Summoner Safety Initiative
https://support.riotgames.com/hc/en-us/articles/201751664

If you haven't already, you should verify your email address, which makes it necessary to verify a password change through email confirmation:
https://support.riotgames.com/hc/en-us/articles/201751744

As a friendly reminder, you should never give your password to anyone, not even a Riot employee. Keep it secret, keep it safe!

Good luck,

VanDxter
Riot Player Support Specialist
"Cry 'Havoc!', and let slip the dogs of war"

JOOOOOOOHN

JOOOOOOOHN CENA

Dec 5, 11:01 PST

The circumstances I'm in right now will likely restrict me from sending another email in the near future - on the 6th of December (tomorrow) I'm leaving to serve in army and I cannot guarantee that I would be able to write anything else for some period of time. Even though I really hope that sooner or later we can sort this out and at the very least in the future I will be able to re-open this case if you wouldnt be able to find any solution before my departure.

понедельник, 5 декабря 2016 21:55 Никита Володин <gromyk21@yahoo.com> писал(а):

Hello once again!
The email you mention is gromyk21@gmail.com - that was my original email, that's true, but later I changed it to the current one - gromyk21@yahoo.com.

I'm not quite sure how did I lose my account, all I know is: I've stopped playing League of Legends in the early 2015. Until recent time, I haven't tried to log in to my Crectrach account. When I tried, I failed. When I tried to reset my password, it turned out that email linked to the account has been changed as well. Then I remembered how I had lost access to my email for some period of time in 2015, which I restored later and there I saw emails about changing all my security settings dated 09.05.2015 (9th of May), there were bunch of them.
My first item purchased with RP, as I already mentioned, was Mafia Miss Fortune skin.
I bought RP several times, the location is Moscow, Russia.
I don't use PayPal and I do not link my LoL account to PayPal.
A list of questions about purchases and transactions is irrelevant as well - the only method I used for buying RP is through transcations via credit card. I cannot give you any information on these cards since they were Visa Virtual Card by QIWI company (https://w.qiwi.com/) and they only lasted for a given period of time.
What I managed to restore is that one of many RP transactions I had was for 6450 RP points (35.00 EUR) on 19th of December, 2012 and contained this info:Chase Transaction ID: 50D197CC7A5147E1F18A81A64B613E32EBA6541A
PVP.net Transaction ID: EUW1-6e3e3984-49c7-11e2-a4de-842b2b60f3d7

Also I can tell you that my nickname changed several times while I used that account. Initially it was "Crectrach", then I changed it to "cREKTtrach" and then - to "cREKTrach" (I misstyped and made double "t" in the nickname). There might have been another nickname before, but I can't tell for sure since that was long ago.

понедельник, 5 декабря 2016 19:21 League of Legends Player Support <support@riotgames.zendesk.com> писал(а):

#yiv2942116017 table td {border-collapse:collapse;}

JOOOOOOOHN

JOOOOOOOHN CENA

Dec 5, 10:56 PST

Hello once again!
The email you mention is gromyk21@gmail.com - that was my original email, that's true, but later I changed it to the current one - gromyk21@yahoo.com.

I'm not quite sure how did I lose my account, all I know is: I've stopped playing League of Legends in the early 2015. Until recent time, I haven't tried to log in to my Crectrach account. When I tried, I failed. When I tried to reset my password, it turned out that email linked to the account has been changed as well. Then I remembered how I had lost access to my email for some period of time in 2015, which I restored later and there I saw emails about changing all my security settings dated 09.05.2015 (9th of May), there were bunch of them.
My first item purchased with RP, as I already mentioned, was Mafia Miss Fortune skin.
I bought RP several times, the location is Moscow, Russia.
I don't use PayPal and I do not link my LoL account to PayPal.
A list of questions about purchases and transactions is irrelevant as well - the only method I used for buying RP is through transcations via credit card. I cannot give you any information on these cards since they were Visa Virtual Card by QIWI company (https://w.qiwi.com/) and they only lasted for a given period of time.
What I managed to restore is that one of many RP transactions I had was for 6450 RP points (35.00 EUR) on 19th of December, 2012 and contained this info:Chase Transaction ID: 50D197CC7A5147E1F18A81A64B613E32EBA6541A
PVP.net Transaction ID: EUW1-6e3e3984-49c7-11e2-a4de-842b2b60f3d7

Also I can tell you that my nickname changed several times while I used that account. Initially it was "Crectrach", then I changed it to "cREKTtrach" and then - to "cREKTrach" (I misstyped and made double "t" in the nickname). There might have been another nickname before, but I can't tell for sure since that was long ago.

понедельник, 5 декабря 2016 19:21 League of Legends Player Support <support@riotgames.zendesk.com> писал(а):

#yiv3528273477 table td {border-collapse:collapse;}

VanDxter

VanDxter (Riot Games Player Support)

Dec 5, 08:21 PST

Hello,

Thank you for providing me with this information. Unfortunately the original sign-up email address you provided does not match our records. Could you please let me know if you recognize the below email address? If so, please reply with the complete email address, and let me know if you have access to it.

--om----@[domain]

Take into consideration other email domains as well.

Please confirm the following billing information so that I can further investigate the account.

    How did you lose access to your account?
    First item ever purchased with RP:
    Location of RP purchases (City and Country):
    Email address linked to PayPal account:
    Unique PayPal transaction IDs associated with purchase(s):
    Phone number, mobile provider, and country used for SMS transactions:
    Any PaySafe Card PIN/Transaction IDs:
    Any pre-paid RP card PIN numbers:
    The first 6 digits, last 4 digits, and expiration date of any credit card(s) used to purchase RP:
    Any transaction or confirmation numbers received via email for this account:

If you have any other information that might be valuable in verifying this account, please let me know! Once I’ve heard back from you, we’ll be able to further assist you. Thanks again!

VanDxter
Riot Player Support Specialist
"Cry 'Havoc!', and let slip the dogs of war"

JOOOOOOOHN

JOOOOOOOHN CENA

Dec 4, 01:47 PST

I've been playing LoL a lot in the past, but since the beginning of 2015 I stopped, needed to take a break. Now I try to log in and realise that everything has changed, also, I found out that my email was hijacked for a period of time in which the account data was changed.

I can give some private info like:
- Originally account was created in Nordic/ East;
- I transferred it to Europe West after some time has passed, not 100% sure but it should've been season 3;
- I transferred it to Russian server during free transfer period when RU server was introduced;
- I returned to EU West since then.

I had bunch of limited skins like: Haunted Zyra, Slay Belle Katarina, Emerald Taric, etc.

<---> Ticket Summary <--->
Account Signup Email: gromyk21@yahoo.com
Do you have access to your signup email?: yes
Username: crectrach
Summoner Name: Crectrach (i'm not sure anymore)
Region: europe_west
Do you remember the account signup info?: yes
Account Creation Date:
Date of Birth on the account: 22.04.1996
Location where account was registered: Russia, Moscow
Please explain how you first gained access to this account: I've created it a long time ago to play with one of my mates. The game back then seemed hard to me and i quit. Later, another friend of mine turned out to be a hardcore LoL player and I started playing with him on a regular basis from Lulu patch and so on.
Other people who have ever had access to the account: My friend from Ukraine played on my account a bit, also I had few laptops and a number of internet providers which I changed, so IP's my vary, but they all should be from inside Moscow.
Do you remember the store information?: yes
What was your first ever RP purchase?: I've bought 1*** RP (1850? or less? have they changed?) package and bought Mafia Miss Fortune
What did you use your refund tokens on?: I'm not quite sure, there might be some IP purchases, anyhow, I've wasted them all in a short time soon after refund system was introduced.
Do you remember the first 5 champions you have purchased?: yes
First 5 champions you ever purchased: Pantheon should be there 100%, he was one of my favourite characters before Darius. Also, I guess, there might be Master Yi, Veigar, Soraka and... dunno.
First 3150 IP Champion: PANTHEON!
First 4800 IP Champion: Not sure at all.
First 6300 IP Champion: Darius, probably
Did you receive or give gifts on this account?: yes
Gifts Received: I received a Koi Nami from my friend from Ukraine as a giftt (friend was Hypnolama (his nickname has varied a lot and I'm pretty sure current account owner deleted him from friend list).
Also, we exchanged mystery gifts with one of my other friends and I received a Gladiator Draven from it.
Gifts Given: I gifted a mystery gift to one of my friends during New Year's celebration which was supposed to give you a special icon.