{
  "ANS": "Thanks for your message.\n\nWe have received your email and are currently in the process of reviewing it.\n\nWe will get back to you with an answer within a few hours.",
  "ANYT": "Let me know if there is anything else I can help you with.",
  "APO": "I apologize for the delay, ",
  "CAC": "Also, don't forget to clear the browser cache or access the site from an incognito window in order to be sure you are accessing the actual version of the site.",
  "CH": "Cheers!",
  "CLO": "At the moment, I will proceed on closing this ticket. If something happens, you can simply respond back to re-open it. \n\nHave a great day!",
  "COLS": "You can use the Columns shortcode from the Flo Shortcodes plugin: https://www.youtube.com/watch?v=Pw7QOVo-It0 , add two or more columns, and in each column you can add one image, linked to any resource you want. \n\nThen you can add text/title above or below. \n\nBut you won't have any animations/effects while hovering. \n\nHere is an example: https://www.dropbox.com/s/1jgh7makh1d287q/columns%20with%20images%20and%20titles%20and%20links.webm?dl=0",
  "CPL": "You are very welcome! If that's it, I will close the ticket for now. You can always write back to re-open it and ask for more inquiries if you need to! \nOn a spare moment, let us know how we did it on Twitter: @flothemes\nHave a great day!",
  "CRE": "Hello,\n\nCan you please provide me with the credentials to a temporary admin account so I can inspect this further? Thanks!\n\nHere's a link to assist you on creating a temporary admin user: http://docs.flothemes.com/create-new-administrator-account-wordpress/",
  "CSs": "Try adding this CSS snippet to the Custom CSS box option http://image.prntscr.com/image/b98131261923428e85eda330632d4991.png provided in the theme:\n\n```\n\n```",
  "DLY": "We are so, so sorry for the delay - hope it will never happen again. ",
  "FBR": "Also, we'll appreciate if you leave a review on the Facebook community about the experience working with us. Here is a link: https://www.facebook.com/Flothemes/reviews/",
  "GSORT": "Glad to hear you've sorted that out - good to you!",
  "HH": "Hope that helps!",
  "HLK": "Hope it's what you're looking for!",
  "HOS": "I would recommend contacting the hosting provider in order to inspect and fix these errors as soon as possible.",
  "IE": "The Internet Explorer is an outdated browser version which is not supporting lots of new web design technologies, and there is unfortunately nothing we can do about that.  We also mention browser compatibility for each theme, and this information has always been available on the theme pages: https://flothemes.com/themes/trento/",
  "IFS": "If something comes up, please let us know! Cheers!",
  "IFW": "Please let me know if that worked for you.",
  "INS": "I have inspected your website settings configuration and it seems that you had an error in",
  "KD": "Kindest regards,",
  "LDEL": "Once again apologies for the delay, we made a lot of updates cause by WP new version, and we're overwhelmed with questions these days. ",
  "MEDIA": "@media only screen and (min-width: 768px) {",
  "MT": "I apologize for the delay, we are inspecting this issue. In order to do this, we need a little more time.\n\nI will let you know when we fix this.",
  "MTime": "Thanks for your message. As there is not a quick fix for this situation and it is not common. We are reviewing the issue further and will be in touch as soon as we have a solution for you. If there is anything else in the time being, please let us know.",
  "NT": "Hi,\n\nPlease, when you encounter another problem will be better to open another ticket because this will help us organize your issues and answer faster. \nIn some cases, when you are trying to resolve more than one problem per ticket I am trying to answer you at all questions in the same email. \n\nIf you will structure your issues per tickets we will answer per each problem apart and you will solve all easy issues faster instead of waiting just because of one that is more complex.\n\nPlease, let me know if all initial questions from this ticket are solved and if I can proceed with closing it.",
  "OGimg": "You can try to manage this by installing the SEO plugin by Yoast https://wordpress.org/plugins/wordpress-seo/  or check what options have this module in JetPack https://jetpack.me/tag/open-graph/ . It should be fine for adding the open graph image.",
  "OPtimize": "You can also take a look at these tutorials https://flothemes.com/optimizing-your-portfolio-part-1/ . It might give you a good overview on the real situation and how you can enhance your site speed. ",
  "ORDER": "You can change the order of the posts by changing the post publish date. Usually posts are sorted by date, and this is the default sorting method. Additionally, in blog templates, you can also sort them using this plugin https://wordpress.org/plugins/intuitive-custom-post-order/ . It was tested several times and it worked, although sometimes it did not. ",
  "OT": "Hi,\n\nPlease submit a ticket here: www.flothemes.com/support to connect with the support team.\n\nI will try to help you with this!\n\nThank You.",
  "PCODE": "The purchase code can be found in the confirmation email that you got after the theme purchase, or on this link https://flothemes.com/my-account/ . ",
  "PLN": "Please let me know if you have any more questions or if I can proceed on closing the ticket. Cheers!",
  "PLS": "Please",
  "REG": "Regards,\n\nAlex",
  "RES": "Please let me know what are the results. ",
  "RESIZE": "<script> \njQuery(document).ready(function(){\njQuery(window).trigger('resize');\n});\n</script>",
  "REV": "If possible, We always appreciate a shout out online, or a review on how we did on our facebook page here: www.facebook.com/flothemes\n\nIf you need any further help, please feel free to reach out to us again.\n\nHave a nice day!",
  "RIS": "Is there anything else I should have done to reproduce the issues that you are having?",
  "SEo": "The support team are specialized in theme issues, bugs and helping with the theme options. In this case, I am not so familiar with all aspects of search engine optimization.\n\nI would recommend contacting an SEO specialist in order to inspect this issue and help you in fixing it.",
  "SSl": "It seems that you have some HTTPS issues caused by SSL - http://prntscr.com/jrtpou\nPlease install two plugins to resolve this issue - http://prntscr.com/jvl8up\n\n1) \"SSL Insecure Content Fixer\"\n2) \"Really Simple SSL\"\n\nPlease follow instruction below:\n1) Navigate to Settings -> SSL insecure content and configure it like on the screenshot - http://prntscr.com/jvl8yj\n2) After activation of \"Realy simple SSL\" you'll see this area. Please activate SSL - http://prntscr.com/jvl99l\n\nClear your browser cache and refresh the page.\n\nNote! Don't remove these plugins\n\nLet me know if this helps",
  "TART": "For more information on this matter, please review the following tutorial article: ",
  "THA": "Thank you!",
  "TRY": "I have fixed this and now the site should work right. In order to be sure that the issue is gone, please try yourself to access that page and see the changes.",
  "TRans": "You can translate any string in the theme by editing the PO language file with a PO editor, or, more easily, using this plugin https://wordpress.org/plugins/loco-translate/ . With the plugin you can just search&translate all the necessary strings. \n",
  "TS": "thank you for your submission. ",
  "UPDATE": "Please update your theme copy to the latest version, and let us know if you still have issues with it. ",
  "VART": "For more information on this topic, please review the following video: ",
  "VIEW": "You can use FloShortcodes in order to create a specific view with the latest posts or galleries https://flothemes.zendesk.com/hc/en-us/articles/203654248-Using-shortcodes",
  "VISIBIL": "You can select any widget to be shown on any specific page by using JetPack's Widget Visibility module https://jetpack.me/support/widget-visibility/",
  "WCRE": "Hi there. \n\nThanks for your support ticket. I have tried using your credentials to login to your site here:   url.com however they are not working. In order for us to best assist you, please review your login credentials and resend them to us. \n\nThanks and we look forward to helping you continue to use Flothemes.",
  "WEEK": "I apologize for the delay, hope you had a great weekend!",
  "WLook": "Let me know if that's what you were looking for.",
  "WRCRE": "can you please check the credentials you sent, and confirm they are OK and you can login just fine? Unfortunately I have issues logging in with these details. Thanks!",
  "cJS": "Add this custom JS script in the Tracking Area option textarea http://i.imgur.com/Ok9zDbe.png , provided in the theme:\n\n```\n\n```",
  "cSS": "Try adding this CSS snippet to the Custom CSS box option http://i.imgur.com/q2LVuUv.png provided in the theme:\n\n```\n\n```\n",
  "d8": "it is %d(MMMM Do YYYY, h:mm:ss a) right now",
  "gFTP": " If possible, please give us an FTP account too.",
  "p@": "This is your final warning: %clip% ",
  "pls": "please",
  "sign@": "<strong>. Carlin</strong>\nChrome Extension Developer\n<a href=\"mailto:email.me@carlinyuen.com\">email.me@carlinyuen.com</a>",
  "teh": "the"
}