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Oct 28th, 2013
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  1. Thank you for contacting Openreach about fibre broadband.
  2.  
  3. We will respond to your enquiry normally within 15 working days.
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  5. Please ensure that you have read our FAQs http://www.superfast-openreach.co.uk/faq and note that if your question is already covered here, you will not receive an answer to your enquiry. This includes questions about availability of fibre broadband in areas marked as ‘not currently in rollout plans’. For these issue, please contact your County or Borough Council who may be appropriating funding from the Governments BDUK initiative to enhance the Openreach commercial rollout of fibre broadband in your area.
  6. If you do not include a working telephone number and full address details, your enquiry will not be dealt with.
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  8. Please also be aware that questions about live fibre broadband service including speed issues should be made to your Communications Provider as we cannot respond to these.
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