Nordaline VS. PayPal

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Subject:
	PP-005-349-471-627
From:
<billing@nordaline.com>	(Add as Preferred Sender)
Date:	Mon, Dec 19, 2016 7:06 am
To:	moldenburg@paypal.com, dan.schulman@paypal.com, dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com, crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com, cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com, executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com, ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com, abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com, compliance@paypal.com, escalations@paypal.com, service@paypal.com, webform@paypal.com, spoof@paypal.com, complaints@paypal.com, aup@paypal.com, press@paypal.com, apires@paypal.com, chargebackresponse@paypal.com, pending_reversal@paypal.com, global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com, BoEappeal@paypal.com
Cc:	executiveoffice@paypal.com, press@paypal.com
ATTACHED IS PROOF THAT THE TRANSACTION THAT CAUSED THE LIMITATION OF OUR SMALL BUSINESS ACCOUNT IS GENUINE!!!!! NOT COUNTERFEIT! RELEASE FUNDS RIGHT AWAY SO WE CAN PUT INTO BANK ACCOUNT AND THEN REPLY TO DISCUSS UNLIMIT. NO EXCEPTIONS! TAKE ACTION EXECUTIVE OFFICE!

TRANSACTION ID:7KT307080L6130416

ALSO FEEL FREE TO CHECK WITH YOUR "SEPARATE COMPANY EBAY" AS THEY HAVE ALSO FOUND THE TRANSACTION IS GENUINE! SAME WITH PRODUCT!
-------- Original Message --------
Subject: PROOF OF PURCHASE
From: <billing@nordaline.com>
Date: Mon, December 19, 2016 6:49 am
To: moldenburg@paypal.com, dan.schulman@paypal.com,
dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com,
crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com,
cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com,
executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com,
ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com,
abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com,
compliance@paypal.com, escalations@paypal.com, service@paypal.com,
webform@paypal.com, spoof@paypal.com, complaints@paypal.com,
aup@paypal.com, press@paypal.com, apires@paypal.com,
chargebackresponse@paypal.com, pending_reversal@paypal.com,
global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com,
BoEappeal@paypal.com

PLEASE READ ENTIRE THREAD -- HOWEVER HERE IS PROOF OF LEGITIMATE PRODUCT!

From: Bryan Stair <stair9639933@outlook.com>
Sent: December 19, 2016 8:36 AM
To: billing@nordaline.com
Subject: Re: URGENT - eBay Purchases - Help!

Hi,

We are confirming that the Microsoft Software we received was genuine, fully working, and the product key was not a torrent, could not be found on search engines, and the product key was directly from Microsoft as per the included documentation.

Regards,
Stair
From: Nordaline Billing <billing@nordaline.com>
Sent: Sunday, December 18, 2016 8:58:32 AM
To: stair9639933@outlook.com
Cc: legal@nordaline.com; legalrequests.toronto@nordaline.com; billing@nordaline.com
Subject: URGENT - eBay Purchases - Help!

Hello,

You made 2 purchases from us using the eBay platform a little while ago. Both for Microsoft SQL Server 2016 Standard.

Can you please reply to this email confirming the Microsoft Software you received was genuine, fully working, and the product key was not a torrent, could not be found on search engines, and the product key was directly from Microsoft as per the included documentation?

PayPal is attempting to take the money that you paid us, eBay is not. We could REALLY appreciate your reply as we are currently fighting with PayPal.

Regards,

Nordaline

--------- Original Message ---------
Subject: RE: FWD: RE: PayPal
From: billing@nordaline.com
Date: 12/16/16 1:11 am
To: moldenburg@paypal.com, dan.schulman@paypal.com, dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com, crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com, cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com, executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com, ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com, abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com, compliance@paypal.com, escalations@paypal.com, service@paypal.com, webform@paypal.com, spoof@paypal.com, complaints@paypal.com, aup@paypal.com, press@paypal.com, apires@paypal.com, chargebackresponse@paypal.com, pending_reversal@paypal.com, global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com, BoEappeal@paypal.com

Wow! Becoming a social media nightmare, more retweets, more followers. Check out the action at https://twitter.com/nordalinehelps

When is this going to end? We have already provided you proof of authorization to sell the disputed products on eBay, and our eBay account is in GOOD STANDING and PRODUCTS SOLD APPROVED BY VERO, NETSAFE, and MC099 team but I GET IT YOUR 2 "DIFFERENT COMPANIES".

NDA, Funds transferred to bank account, possible account un-limitation after communicating with our customers, the microsoft net safe team, and VERO.

Maybe suspend these PayPal accounts selling these counterfeit items that email you counterfeit product keys and download links:
http://www.ebay.ca/itm/Microsoft-Office-2016-Professional-Plus-GENUINE-PRODUCET-KEY-DOWNLOAD-LINK-/262759275106?hash=item3d2dac5a62:g:MeIAAOSwYSlXh68r
(That product is volume license, not allowed to be resold, minimum product key you can get is for 100 PCs, they are selling the same key over and over. Why aren't they permanently limited?)

FUNNY! COUNTERFEIT PRODUCTS ARE FINE TO SELL ON EBAY AND PAYPAL AND NOT GET SUSPENDED, BUT GENUINE PRODUCTS LIKE OURS NOPE. THERE'S A NEW BUSINESS IDEA! LETS HIT UP PIRATE BAY LIKE ALL THESE OTHER PEOPLE THAT ARE ALLOWED TO SELL ON EBAY!

--------- Original Message ---------
Subject: RE: FWD: RE: PayPal
From: billing@nordaline.com
Date: 12/15/16 1:22 pm
To: moldenburg@paypal.com, dan.schulman@paypal.com, dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com, crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com, cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com, executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com, ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com, abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com, compliance@paypal.com, escalations@paypal.com, service@paypal.com, webform@paypal.com, spoof@paypal.com, complaints@paypal.com, aup@paypal.com, press@paypal.com, apires@paypal.com, chargebackresponse@paypal.com, pending_reversal@paypal.com, global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com, BoEappeal@paypal.com

Funds now available for all purchases.

PLEASE READ THREAD!

--------- Original Message ---------
Subject: RE: FWD: RE: PayPal
From: billing@nordaline.com
Date: 12/15/16 1:59 am
To: moldenburg@paypal.com, dan.schulman@paypal.com, dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com, crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com, cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com, executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com, ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com, abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com, compliance@paypal.com, escalations@paypal.com, service@paypal.com, webform@paypal.com, spoof@paypal.com, complaints@paypal.com, aup@paypal.com, press@paypal.com, apires@paypal.com, chargebackresponse@paypal.com, pending_reversal@paypal.com, global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com, BoEappeal@paypal.com



I am respectfully requesting that the hold on my funds be lifted so I can transfer them to our company bank account ($2000 Est.) x1012. This is a more than feasible request as you can look at the feedback profile on the eBay account and I can also send you an email from every person who purchased an item from us on eBay to see they are fully satisfied and alright if you release the funds.

I will also provide upon request a signed copy of a document from our lawyers office Greenspan and Associates, confirming that if you release the funds we will still be liable for any charge backs or disputes and any damages from them will be paid in full upon receipt of notification either by PayPal or PayPal's assigned collection agency.

If you are NOT willing to release the funds, this case may be transferred to the court system where you will be required to pay restitution to all of our suppliers, shippers, and departments we were unable to pay due to these funds not being released. So our suggestion is to accept the document we have put forth.

I am not necessarily requesting that my account be re-opened or to be allowed to continue to use the PayPal service, as I have already taken my business to Stripe. However, I do still think it would be in your best interest to do a full review of my eBay account and confirm that the account is in good standing plus the VERO team and MSNETSAFE team approved the sales, which would provide reason to re-open the PayPal account.

I have previously requested a review/appeal of my case which was denied by your scripted messages from agents that must know a lot about every type of business because they were able to provide a huge decision like that in minutes. Although I still disagree with the decision to deny my "appeal" I will abide by it – however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPal’s Acceptable Use Policy is excessive, and perhaps a punitive abuse of power to obtain interest in your corporate bank account, further action will be taken if this cannot be resolved.

Regards,

Nordaline Billing, Team Lead - General Counsel

--------- Original Message ---------
Subject: FWD: RE: PayPal
From: billing@nordaline.com
Date: 12/15/16 1:55 am
To: moldenburg@paypal.com, dan.schulman@paypal.com, dschulman@paypal.com, schulmand@paypal.com, mhentges@paypal.com, crme@paypal.com, mvergara@paypal.com, lfriedberg@paypal.com, cwong@paypal.com, mbarrett@paypal.com, slivnat@paypal.com, executiveoffice@paypal.com, appeal@paypal.com, harbor1@paypal.com, ppelce@paypal.com, cardreview@paypal.com, complaint-response@paypal.com, abuse@paypal.com, resolutions@paypal.com, appeals@paypal.com, compliance@paypal.com, escalations@paypal.com, service@paypal.com, webform@paypal.com, spoof@paypal.com, complaints@paypal.com, aup@paypal.com, press@paypal.com, apires@paypal.com, chargebackresponse@paypal.com, pending_reversal@paypal.com, global2@paypal.com, intl@paypal.com, ppe_courtesycredit@paypal.com, BoEappeal@paypal.com

Please review FULL email thread (Without Prejudice)


There is currently $800 in available funds and another $800 will become available on the 17th.

All our products come from Synnex (https://www.synnex.ca/microsoft/) and IngramMicro (https://www.microsoft.com/oem/en/Pages/distributors.aspx?distributor=239967&country=US)

Approved by eBay VERO, eBay MC099 Team, and MSNETSAFE. -- I understand eBay and PayPal are separate companies. However you limited the account due to an ebay transaction, which we confirmed with the eBay risk and limitations department before shipping to protect us and your companies.

Please review FULL thread.

--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:50 am
To: aup@paypal.com, appeals@paypal.com
Cc: executiveoffice@paypal.com

Also if you review the transaction in question, 7KT307080L6130416 you would see that the buyer purchased from us previously and was SO SATISFIED he ordered an additional copy for their branch office in the US. Also if you review your calling history, you would see that we called the limitations department prior to completing the first order from Bryan to ensure his account was verified and in good standing to prevent any charebacks!

Also in your appeal notice you said the website I need to refer to is eBay.com. There is nothing to refer to on eBay.com because my account is in perfect standing because the VERO/MC099/and MSNETSAFE TEAM ALL CONFIRMED WE WERE ELIGIBLE TO SELL THE PRODUCTS.

We also have documents showing we are a partner of Microsoft attached.

Please review email thread.

--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:38 am
To: aup@paypal.com, appeals@paypal.com
Cc: executiveoffice@paypal.com

Would you like copies of the complaints via UPS Next Day?

--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:37 am
To: aup@paypal.com, appeals@paypal.com
Cc: executiveoffice@paypal.com

Complaints have now been filed to:
1. The California Office of the Attorney General
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
2. The Washington State Office of the Attorney General
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
3. The Florida Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
4. The Arizona Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
Additionally:
5. The United States Federal Reserve
http://www.federalreserveconsumerhelp.gov/complaintinfo.cfm?info=1
6. The Better Business Bureau:
https://odr.bbb.org/odrweb/public/complaintlink.aspx

--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:34 am
To: aup@paypal.com, appeals@paypal.com
Cc: executiveoffice@paypal.com

I would expect a reply somewhere along the lines of:

Dear Nordaline Billing Team,
Thank you for your recent correspondence to PayPal. Your concerns were forwarded to PayPal’s Executive Escalations office for review and response.
I understand that you are requesting the early release of the funds held in your PayPal balance due to the limited status of your account. I want to let you know at the outset that I have reviewed the account and the transaction related to this payment and I have made these funds immediately available to you due to the fact you were compliant with eBay terms when you made these sales, the purchases have been delivered, and positive feedback has been given.
I would like to remind you for future reference that eBay and PayPal are 2 separate companies, therefore terms are different. That is why your PayPal account has been limited but not your eBay account.
In determining that a high level of risk existed with your Account, PayPal carefully considered a number of factors that when viewed together, indicated in PayPal’s reasonable determination that such a high risk existed. The main factor considered was that your account is linked by multiple pieces of information to other accounts in our system. These accounts are also in violation of our User Agreement. As a result after further review, we decided to cease offering our services to you and notified you of this via email sent on that date.
Based on our review, PayPal's actions in this case were taken in good faith and were strictly compliant with the User Agreement. As mentioned above, I did review the details of the transaction on hold in the balance of your account and have released those funds and made them immediately available to you.
I hope this information addresses your concerns and answers any questions you may have had. Please feel free to call my direct phone number at 402-XXX-XXXX. I am available Monday through Friday from 8:00 am until 4:30 pm CDT or contact PayPal’s Executive Escalations Department at executiveoffice@paypal.com if you have any questions or concerns or if we can be of further assistance.
Very sincerely yours,
Person In Executive Escalations Willing To Be Reasonable With Nordaline
Executive Escalations
PayPal, Inc.

--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:27 am
To: aup@paypal.com, appeals@paypal.com
Cc: executiveoffice@paypal.com

ATTN: Executive Office

I am respectfully requesting that the hold on my funds be lifted so I can transfer them to our company bank account ($2000 Est.) x1012. This is a more than feasible request as you can look at the feedback profile on the eBay account and I can also send you an email from every person who purchased an item from us on eBay to see they are fully satisfied and alright if you release the funds.

I will also provide upon request a signed copy of a document from our lawyers office Greenspan and Associates, confirming that if you release the funds we will still be liable for any charge backs or disputes and any damages from them will be paid in full upon receipt of notification either by PayPal or PayPal's assigned collection agency.

If you are NOT willing to release the funds, this case may be transferred to the court system where you will be required to pay restitution to all of our suppliers, shippers, and departments we were unable to pay due to these funds not being released. So our suggestion is to accept the document we have put forth.

I am not necessarily requesting that my account be re-opened or to be allowed to continue to use the PayPal service, as I have already taken my business to Stripe. However, I do still think it would be in your best interest to do a full review of my eBay account and confirm that the account is in good standing plus the VERO team and MSNETSAFE team approved the sales, which would provide reason to re-open the PayPal account.

I have previously requested a review/appeal of my case which was denied by your scripted messages from agents that must know a lot about every type of business because they were able to provide a huge decision like that in minutes. Although I still disagree with the decision to deny my "appeal" I will abide by it – however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPal’s Acceptable Use Policy is excessive, and perhaps a punitive abuse of power to obtain interest in your corporate bank account, further action will be taken if this cannot be resolved.

Regards,

Nordaline Billing, Team Lead - General Counsel
--------- Original Message ---------
Subject: RE: PayPal appeal denied
From: billing@nordaline.com
Date: 12/14/16 9:09 am
To: service@intl.paypal.com
Cc: executiveoffice@paypal.com

Morning "Tanya",

I must congratulate you for being able to review documents for an industry you must know a lot about and being able to review them in such quick time.

So in case you haven't looked on your company Twitter. This is a large issue and a high priority account. The Twitter team along with Dan told us to upload these documents for EXECUTIVE ESCALATIONS. NOT YOU.

So FORWARD THIS TO THEM! They are also CCed but I'm sure you know how to forward emails since you can review documents that are 100% your expertise in 30 seconds.

Funny how all our sales were approved by eBay VERO and Microsoft NETSAFE Team.

- Team Lead, Nordaline Billing - General Counsel

--------- Original Message ---------
Subject: PayPal appeal denied
From: service@intl.paypal.com
Date: 12/14/16 7:49 am
To: billing@nordaline.com


Dear Tyler Schelfhaut,

Thank you for contacting PayPal with your concern regarding the limitation on your account.

We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal's Acceptable Use Policy, your account has been permanently limited.
Please refer to:
- Website/s: ebay.com
- Transaction/s: 7KT307080L6130416
The PayPal User Agreement states that PayPal, at its sole discretion, reserves the right to limit an account for any violation of the User Agreement, including the Acceptable Use Policy.
Under the Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction. This includes transactions for counterfeit items or unauthorized replicas or copies of items.

We appreciate your cooperation and thank you for your prompt attention to this matter. If you have any further questions or need our support, please contact the PayPal Brand Risk Management Department at aup@paypal.com.

Sincerely,
Tanya
PayPal, Brand Risk Management
PayPal
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Responses to this email address are not monitored. Please send any additional questions that you may have to aup@paypal.com.