EA Live Chat Proof

Chat Started: Thursday, May 28, 2020, 00:50:04 (+0530)
Chat Origin: EN_CH_T1_AB
Agent Sharad C
( 3s ) Sharad: Thank you for contacting EA HELP, my name is Sharad, may I start with your first name please?
( 1m 14s ) Sharad: Nice to meet you ! I hope that you are safe at your home right now!
( 1m 25s ) ▯▯▯▯▯: Yeah, my account was hacked a while back, and yall helped me recover it. Since then I have been banned by a third party. I was hoping you could help me by verifying that my account was indeed compermised.
( 1m 26s ) Sharad: as I understand you have contacted us today for Compromised account.Correct ?
( 2m 33s ) Sharad: So your account account got compromised earlier and was re-secured however you have been banned by a third party game.Correct ?
( 3m 25s ) ▯▯▯▯▯: i was banned bf BF4DB, and they said I need more proof that my account was compromised, so I came back to see what more evidence I could get to help support my case
( 4m 36s ) Sharad: I am sorry could you please share the full name of the game ?
( 4m 45s ) ▯▯▯▯▯: Battlefield 4
( 5m 29s ) Sharad: I understand that must have been discomforting for you to be banned in Battlefield 4 and I would certainly look into this for you and would try to help you with the best possible resolution.
( 5m 30s ) Sharad: May I have your permission to ask you some questions so that I can help you better ?
( 5m 45s ) ▯▯▯▯▯: Sure
( 5m 50s ) Sharad: Thank you
( 6m 48s ) Sharad: Could you please help me with the email address for your EA account ?
( 7m 4s ) ▯▯▯▯▯: ▯▯▯▯▯@▯▯▯▯▯.com
( 7m 53s ) Sharad: Thank you for the information
( 8m 6s ) Sharad: Please allow me a minute to locate the account for you
( 9m 37s ) Sharad: In order to investigate your account, I am required to verify the ownership of the account and I have sent you a six digit verification code to your registered email address, would request you to please check your email and provide the code to me?
( 10m 39s ) ▯▯▯▯▯: 902585
( 12m 35s ) Sharad: Thank you for the verification of the account
( 12m 46s ) Sharad: Please allow me a couple of minutes on this
( 16m 35s ) Sharad: Thank you for being on hold
( 18m 13s ) Sharad: May I please know the error message you are getting when trying to go online in the game and who has asked you for the proof for it ?
( 19m 37s ) ▯▯▯▯▯: Before I got my account back, I was banned by BF4DB.com for a linked account. When I try to appeal my ban they say I need more proof, showing that my account was indeed hacked.
( 20m 25s ) ▯▯▯▯▯: So I opened another ticket with you in hopes that you could give me proof that my account got hacked.
( 22m 9s ) Sharad: thank you for sharing the information to me on it
( 22m 53s ) Sharad: Do you have the case number when you have contacted us last time when we have helped you to re-secure your account
( 23m 8s ) ▯▯▯▯▯: The ticket number?
( 23m 21s ) ▯▯▯▯▯: Ill go find it
( 23m 32s ) Sharad: yes please
( 24m 22s ) ▯▯▯▯▯: 902585
( 24m 36s ) ▯▯▯▯▯: hold on that is not rght
( 24m 49s ) ▯▯▯▯▯: 59610488
( 26m 9s ) Sharad: Please allow me a minute to check this for you
( 28m 5s ) Sharad: Thank you for the information however that is not the one, may I know when you have contacted us last time ?
( 28m 35s ) ▯▯▯▯▯: Thu, Apr 30, 2020
( 29m 19s ) ▯▯▯▯▯: 59610488 was the case number
( 29m 34s ) ▯▯▯▯▯: And 0b11▯▯▯ was the access key
( 31m 37s ) Sharad: Thank you for the information, please allow me a minute here
( 34m 27s ) Sharad: Thank you for being on hold and I can send you a followup email stating that your account was compromised and we have helped you to re-secure it.Would that be okay with you ?
( 34m 46s ) ▯▯▯▯▯: Yep, that would be great!
( 37m 9s ) Sharad: Great then! you would get an email from me as soon the session ends as that is when we get the dialog box to send an email to the player
( 37m 39s ) ▯▯▯▯▯: OK, thanks for all the help!
Chat Ended by: Visitor
Chat Duration: 37m 57s
Location: null, null, United States
Wait Time: 3s