## David A. Yaffe, RHCSA

30 Marquis Cres, Regina, SK S4S6J9  •  306-584-7572  •  dyaffe@gmail.com
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#### QUALIFICATIONS & TECHNICAL SKILLS

 - Red Hat Certified System Administrator Openstack (100-058-973)
 - RHCSA (RHEL 6)
 - RHCT & RHCE (RHEL 5)
 - Scripting with sh, bash, python, php, awk
 - Thorough understanding of markup languages (HTML, XML)
 - System architecture and design
 - Basic TCP/IP and network configuration knowledge
 - Excellent verbal, public speaking, and written communication skills
 - Excellent diagnostic and troubleshooting skills
 - Excellent teamwork, mentoring, and knowledge sharing abilities

#### PROFESSIONAL EXPERIENCE
##### Technical Analyst, Network Enterprise Information Systems • 2011 - Present
SaskTel, Regina, Saskatchewn

 - What do I do?

##### Technical Assistant (Systems Specialist), Technology Systems Engineering •
 2001 – 2005
SaskTel, Regina, Saskatchwan
 - Tier 3 support for servers and server applications, including but not limited
 to, Business Support Systems, Operational Support Systems, Internet Caching sys
tems, and Internet connectivity systems.
 -  Day-to-day system maintenance on systems and applications, including RHEL 4
& 5, Windows 2003, Windows NT4, and Solaris 8.
 -  Lead application administrator for interally developed CRM application. Resp
onsible for Tier 1, Tier 2 and Tier 3 support and training.
 -  Responsible for determining hardware requirements for the applications, and
managing application upgrades.
 -  Lead Tier 3 Technical and development support for internal Knowledgebase app
lication, including Java development, and PowerShell scripting. Implemented proc
edural enhancements that significantly reduced the time required for daily maint
enance.
 - Migrated and integrated an external 5620NM system to SaskTel’s system, provid
ing an upgraded environment and functionality.

##### Technical Assistant, Technical Assistant Microcomputer Internet Support •
1997– 2001
###### Tier 2 Internet Support
SaskTel, Regina, Saskatchwan
- Lead Support for SaskTel’s Dial-Up and High speed products.
- Business Continuity author for the IP Support Center (IPSC). Worked with corpo
rate BCP group to develop.
- Successfully migrated Navigata’s Tier 1 Helpdesk to SaskTel.
- Responsible for creating and managing Knowledge Base documentation for SaskTel
’s Internet products.
- Day to day maintenance of the IPSC’s call recording system and related softwar
e.
- Original Tech Prime (internal support) for the IPSC. Developed the team to 4 p
eople.
- Implemented Windows XP in the IPSC, as part of the corporate migration.
- Provided Tier 1 and Tier 2 support for SaskTel’s SMB Firewall products.
- Tier 2 support prime for Sasktel’s Premium (chargeable) support Queue.
- Implemented support protocols for many products in the IPSC

#### VOLUNTEER EXPERIENCE
##### Assistant Instructor & Equipment Manager
###### Regina South Zone Taekwon-do • 2008 – Present
Saskatchewan Taekwon-Do Federation
- 2nd Degree Black Belt - C-2-1756
- Assistant instructor - Instructor Plaque Certificate 607770
- Equipment Manager

#####  Pavilion Manager & Board Member
###### Association of United Ukranian Canadians • 2014 – Present
- Manager for Poltava Ukrainian Pavilion, prt of Regina's Multicultural festival
- Responsible for the initial organization and distribution of materials ensurin
g all requirements are met
- Managed Pavilion over the 3 day event, approximately 9000 visitors over 3 days
- Ensure Fire, security, food handling, alcohol, regulations are enforced
- Meet VIPs and welcome them to the pavilion

### EDUCATION
#### University of Regina 1993–1996
Regina, SK
 - Completed first 2 Years of Computer Science

#### Sheldon Williams Collegiate 1987 - 1991
Regina, SK
 - Graduated Grade 12

REFERENCES

•	Available upon request