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  1. Deployment #2605
  2.  
  3. Purpose
  4. This announcement is to update Telstra Wholesale customers on the impact of the flood disaster in Queensland and Telstra’s efforts to manage the situation for our customers and restore services to the region. We will issue daily bulletins on weekdays until further notice.
  5. What is happening?
  6. Three quarters of the state of Queensland has been declared a disaster zone by the Queensland Premier.
  7. A combination of damaged infrastructure and loss of mains power has resulted in outages in many areas of the state. Limited site access due to ongoing flooding means Telstra is unable to advise when service will be restored. We are providing essential communication services to Emergency Services workers and working to restore services where possible.
  8. Status of exchange areas
  9. At the time of this announcement there are 262 exchange areas that have been declared ’red zones‘, which means these entire areas are currently a ‘no go’ for Telstra staff. These are listed at the end of this announcement.
  10. A further 199 exchange areas have been declared as ‘amber zones’ which means work is able to proceed in parts of these exchange areas where it is considered safe for Telstra staff.
  11. Brisbane and Ipswich
  12. The Brisbane River will continue rising today, with flooding peaking in the early hours of Thursday 13 January.
  13. As Energex has advised, power supply is likely to be affected in sections of Brisbane CBD today. As a result, mobile phone towers may be placed onto battery reserve power. The duration of the battery reserve will depend on access to sites to charge batteries, and on the restoration of power in the CBD. Also, key exchanges around the Brisbane CBD will also be placed on to back up power, and manned during this time, to maintain landline and other critical services, if this eventuates.
  14.  
  15. With flood waters rising, affecting power supplies and damaging network infrastructure, we are seeing an increase in the number of landline, mobile and broadband services that are being affected in Brisbane and surrounding areas.
  16. We are working closely with the Brisbane City Council, and planning and emergency services to make sure risks are identified and responded to as effectively as possible.
  17. The following exchanges areas are at significant risk from flooding or power loss and we are doing all that we can to protect them:
  18.  
  19. • Edison
  20. • Ipswich
  21.  
  22. The following exchange area is at moderate risk from flooding or power loss and we are doing all that we can to protect it:
  23.  
  24. • Fortitude Valley
  25. 262 ‘red zones’ currently in Queensland
  26. These entire areas are currently a ‘no go’ for Telstra staff.
  27.  
  28. ALLORA ATHOLWOOD ALTON DOWNS AMAMOOR
  29. AMBERLEY ANDURAMBA AUBURN ARCADIA VALLEY
  30. ASCOT FACTORY ARATULA AVENGLEN BACK PLAINS
  31. BAJOOL BAUHINIA BUCKLAND BUNDAMBA
  32. BOONDOOMA BEAUDESERT BEEBO BUNGUNYA NORTH
  33. BRUSHGROVE BROOKFIELD BARALABA BLACKBUTT
  34. BROOKLANDS BLENHEIM BALONNE BIMBADEEN
  35. BONGEEN BUNKER BENNETT BOGGABILLA
  36. BOLLON BONSHAW BOODUA BORALLON
  37. BOREEN POINT BOWENVILLE BRIGALOW BRINGALILY
  38. BROOKSTEAD BRASSALL BARWICK BRYMAROO
  39. BROOMS HEAD BUNYA MOUNTAINS BURNCLUITH BYEE
  40. BARYULGIL CABARLAH CAPTAINS MOUNTAIN CONDAMINE
  41. CECIL PLAINS CONDAMINE PLAINS CRAIGALLIAN CHAHPINGAH
  42. CHINCHILLA CHAPEL HILL CLONCURRY COOMINYA
  43. CUNNINGHAM COPMANHURST CROWS NEST COONDARRA
  44. COORANGA NORTH CRACOW CROSSDALE CULGOA
  45. CULGOWIE COOYAR DAANDINE DALMA
  46. DIAMONDY DIRRANBANDI DUNMORE DARR CREEK
  47. DARRA DRUMSLEED DUARINGA DULACCA
  48. ELBOW VALLEY ELLANGOWAN ESCHOL FITZROY WEST
  49. FLAGSTONE CREEK FOREST HILL FORMARTIN FREESTONE
  50. FELTON EAST FERNVALE GARNANT GOOMBUNGEE
  51. GOOMBURRA GOODNA GLENHOPE GLENECHO
  52. GAYFIELD GLENMORGAN GLAMORGAN VALE GOOVIGEN
  53. GRAYS GATE GRANDCHESTER GRANTHAM HADEN
  54. HAMPTON HATTON VALE HARWOOD HELIDON
  55. ILUKA IPSWICH IRONGATE ISAAC RIVER
  56. JANDOWAE JIMBOUR JIMNA JACKADGERY
  57. JONDARYAN JOHNSTOWN WEST JAMBOREE HEIGHTS JUNABEE
  58. KAIMKILLENBUN KALAPA KUMBARILLA KIA ORA
  59. KILKIVAN KINCORA KILBEGGAN KENTS LAGOON
  60. KILLARNEY KIN KIN KOGAN KOMMAMURRA
  61. KOREELAH KOORALBYN KARALEE KARARA
  62. KINGSTHORPE KUPUNN LAIDLEY LEYBURN
  63. LEGUME LISTON LUNDAVRA LYND RANGE
  64. MACALISTER MACLAGAN MANUMBAR MAROON
  65. MARYVALE MARSHLANDS MACLEAN MERINGANDAN
  66. MINDEN MUNDINE MEANDARRA MIAMBA
  67. MILLMERRAN MAIDENWELL MOGGILL MOOGERAH
  68. MOORE MOURA MURPHYS CREEK MARBURG
  69. MOUNT ALFORD MOUNT ARCHER MOUNT BINDANGO MYRTLE CREEK
  70. MOUNT CROSBY MOUNT KILCOY MOUNT MARIA MOUNT MORGAN
  71. MOUNT STANLEY MOUNT SYLVIA MOUNT TARAMPA MOUNT TYSON
  72. MOUNT WALKER MOUNT WHITESTONE MULGOWIE MUTDAPILLY
  73. NANDI NARKUNDA NATHAN GORGE NIPAN
  74. NORTH STAR OOMBABEER ORION PALMERS ISLAND
  75. PEGUNNY PIKEDALE PILTON PIRRINUAN
  76. PLAINBY PROSTON PORT ALMA PURGA
  77. RAINBOW BEACH RAVENSBOURNE ROBINSON GORGE RATHDOWNEY
  78. REDBANK PLAINS REDGATE RIDGELANDS THE RISK
  79. ROLLESTON RAPPVILLE ROSEVALE ROSEWOOD
  80. SPRINGFIELD SOUTH NANANGO SPIER STRATHPINE
  81. SHERWOOD BALONNE EAST SOUTHWOOD SURAT
  82. SYLVIA VALE TARA TALWOOD TANNYMOREL
  83. TIN CAN BAY TABULAM SOUTH TUCABIA TEELBA
  84. TEXAS THALLON THE FALLS THE GUMS
  85. THEODORE THORNTON TIPTON TOOBEAH
  86. TANSEY TENT HILL TUCKA TUCKA ULMARRA
  87. UPPER WIDGEE UPPER YARRAMAN URBENVILLE VALLEY DOWNS
  88. WACOL WARRA WONDAI WEENGALLON
  89. WESTWOOD WYCHIE WILLOWVALE WOODBINE
  90. WITHCOTT WOOLOOGA WOOLI WONDALLI
  91. WOORABINDA WOWAN WESTGROVE WYAGA
  92. WYREEMA YAMSION YANGAN YETMAN
  93. YARRAMAN YAMBA
  94.  
  95. For further information
  96. For further information please consult the Mass Service Disruption notices posted on our website at www.telstrawholesale.com.
  97. The Standard Escalation Process applies for escalating incidents. If you have an unresolved fault that is critically impacting the disaster recovery response or those affected by it, please escalate in accordance with the process. Priority Assistance services will be addressed with urgency as usual.
  98. If you have any further queries relating to this matter please contact your Business Operations Manager or alternatively call the Assurance Operations Group on (03) 9632 8977.
  99. Information is also provided by Queensland’s Disaster Management Services on their website:
  100. www.disaster.qld.gov.au/
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