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info: You are now ready to chat with Marilyn.
you: hi
Marilyn: Thanks for contacting EA Customer Experience, my name is Marilyn. How may I assist you today?
you: I forgot my security question for ultimate team and locked my account
Marilyn: Hi there.
you: i need it unlocked
Marilyn: What is needed to be unlocked?
you: My Ultimate team
you: is locked because i forgot my security question
Marilyn: I am sorry to know that your fut account have been locked out. No worries, I will help you find a way to fix the issue.
Marilyn: To best start with, may I please get your complete real name and email address associated with your origin account?
you: John Harvey and censored@outlook.com
Marilyn: Hi, I am pleased to meet you John.
you: thanks
Marilyn: Let me just pull up the details that are related to that email.
you: ok
Marilyn: To maintain the security of your account please answer this question. Where did your mother and father meet?
you: those security questions i didn't use real places because my friends know the answers that is the problem
you: and i deleted the file where they were all stored
Marilyn: I see, no problem. Do you have access to email - censored@outlook.com
you: yes#
Marilyn: Great! I will be sending you verification code on your email please send it back to me after you receive the code.
you: ok
you: 508579
you: that's the code
Marilyn: Thanks! Do you have access on your trusted device at this very moment?
you: No I have access to my friends xbox however
you: which is a trusted xbox
you: but not my original one
Marilyn: Do you have any device where you can start your FUT now?
you: Yes
Marilyn: Great! I will unlock your fut here on my end. Make sure you will reset your security answers question after I unlock your FUT here. Not doing so, will put your account at risk. Follow this link
Marilyn: http://help.ea.com/en/article/how-to-reset-your-secret-question-in-fifa-ultimate-team/
you: do i do this at a console or the web app?
Marilyn: On console please.
you: it is still locked
Marilyn: Okay, before we proceed, Can you please provide new sets of security question and answer? So that I can update your security question here in my end. You can set any question that you want.
you: What Is My Mothers Maiden Name?
you: Answer: Sarah
you: could that be my new one
Marilyn: Perfect!your security questions were updated. Please log in to your FUT now!
Marilyn: Are we still connected? Please keep me posted.
you: Yeah im logged in
info: Your chat transcript will be sent to censored@gmail.com at the end of your chat session.
you: Thanks.
Marilyn: Cool!
Marilyn: Its my pleasure helping you:)
Marilyn: Is there anything else I can assist you with?
Marilyn: If no other concern. Thank you for contacting ea support. Have a nice day ahead of you!