hasil percakapan dengan eset

(09:43:38) You are now chatting with Jeremy E..
(09:43:38) A secure encrypted SSL connection has been established.
(09:33:46) Jeremy E. said to you:
Could I get the key you are using?
(09:34:00) You said to Jeremy E.:
A36C-XPGB-8VK9-MA5V-7PD9
(09:34:29) You said to Jeremy E.:
i use this -> https://my.eset.com/convert
username = EAV-0147162680
(09:34:39) You said to Jeremy E.:
password = hfnpjtre5a
(09:35:01) Jeremy E. said to you:
Well after you reviewing your license, you are correct. It is canceled. So it makes sense that it cannot be activated anymore.
(09:35:56) You said to Jeremy E.:
why the license be canceled ?
is there something wrong ?
(09:36:58) Jeremy E. said to you:
I would be unsure, I can't check why the license was canceled. It does show that it was an international license, so it may be been sold to you when it shouldn't have.
(09:37:52) You said to Jeremy E.:
oh,
so what must i do ?
(09:38:03) You said to Jeremy E.:
first time use eset
(09:39:32) Jeremy E. said to you:
My recommendation would be to contact out Sales team. They will be able to determine exactly why the license was canceled. However, they are no longer open for the day. They are open from 6:00am to 5:00pm PDT. I can provide their contact information.
(09:40:08) Jeremy E. said to you:
Pending that, you may need to get a refund from the store you purchased ESET from as it may not have been of legitimate origin.
(09:41:01) You said to Jeremy E.:
oke
lets talk with sales team too
i just need to make it sure before refund
thanks alot sir
(09:41:19) Jeremy E. said to you:
Understood. Let me get their contact information. One moment please.
(09:42:10) Jeremy E. said to you:
You can contact our Sales team at the information below:

ESET Sales
619-876-5400

Toll Free
866-343-3738

ESET Sales is open from 6:00am to 5:00pm PDT.
(09:42:21) Jeremy E. said to you:
Is there anything else I can assist you with?
(09:43:57) You said to Jeremy E.:
oke
siph thanks ya