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Email Correspondence with Navdy

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Jan 31st, 2018
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  1. [Request received] Broken Display
  2.  
  3. View ticket
  4. Navdy
  5. to me
  6. 10/23/17
  7.  
  8. ##- Please type your reply above this line -##
  9.  
  10. Email support available everyday from 9-5 PM (PT)
  11. Phone support available M-F, 9-5 PM (PT)
  12. +1 844 402 2196 (US) | +44 808 164 9016 (UK) | +61 2 8294 4968 (AU)
  13. View our Help Center | Ask our Community
  14.  
  15. Hi,
  16.  
  17. Thanks for contacting Navdy Support.
  18.  
  19. Your request (94885) has been received and will be reviewed by our support staff. Due to a higher than normal email volume lately, we’re doing our best to answer everyone as quickly as possible in the order in which we were contacted. Our hours of operation are from 9:00am – 5:00pm PST.
  20.  
  21. If you'd like a faster response, please give us a call from 9:00am – 5:00pm PST, Monday through Friday, at any of the following numbers:
  22.  
  23. +1 844 402 2196 (in the USA)
  24. +44 808 164 9016 (in the United Kingdom)
  25. +61 2 8294 4968 (in Australia)
  26.  
  27. To add any additional comments, reply to this email.
  28.  
  29. Sincerely,
  30.  
  31. The Navdy Team
  32.  
  33. Annonamouse67
  34.  
  35. Oct 23, 19:49 PDT
  36.  
  37. I was gifted one of your Navdy displays from Bestbuy around a month ago, and I just got around to opening it now. I was very excited about it, and how I can use it in my car. However, when I went to install the device something was off; a liquid was leaking out of the device. Under further inspection it seems that there was battery acid leaking from the device. I'm not sure why this is happening but I tried to return it to BestBuy and they said that they could not take it back because it was out of the return date. So I am contacting you in hopes that you can help me fix this HUD. Thanks a bunch, Annona.
  38.  
  39. You were sent this message because you recently opened a support request with Navdy.
  40.  
  41. Navdy.com | Help Center | Community
  42.  
  43. © 2014-2017 by Navdy, Inc. All rights reserved.
  44.  
  45. Protecting your privacy is important to us. Your email address and personal information are confidential and will not be sold or rented.
  46.  
  47. Navdy, Inc. 575 7th Street, San Francisco, CA 94103
  48. [N4GVMK-8WZD]
  49. me
  50. to Navdy
  51. 10/30/17
  52. Hello, I would love to look into this incident with you.
  53.  
  54. Navdy wrote:
  55. …
  56. >
  57. > ##- Please type your reply above this line -##
  58. >
  59. > <https://www.navdy.com/>
  60. …
  61. >
  62. > Email support available everyday from 9-5 PM (PT)
  63. > Phone support available M-F, 9-5 PM (PT)
  64. > +1 844 402 2196 (US) | +44 808 164 9016 (UK) | +61 2 8294 4968 (AU)
  65. > *View our Help Center <https://navdy.zendesk.com/hc/en-us>* | *Ask our
  66. > Community <https://community.navdy.com>*
  67. …
  68. >
  69. >
  70. > Hi,
  71. >
  72. > Thanks for contacting Navdy Support.
  73. >
  74. > Your request (94885) has been received and will be reviewed by our
  75. > support staff. Due to a higher than normal email volume lately, we’re
  76. > doing our best to answer everyone as quickly as possible in the order
  77. > in which we were contacted. Our hours of operation are from 9:00am –
  78. > 5:00pm PST.
  79. >
  80. > If you 'd like a faster response, please give us a call from 9:00am –
  81. > 5:00pm PST, Monday through Friday, at any of the following numbers:
  82. >
  83. > +1 844 402 2196 (in the USA)
  84. > +44 808 164 9016 (in the United Kingdom)
  85. > +61 2 8294 4968 (in Australia)
  86. >
  87. > To add any additional comments, reply to this email.
  88. >
  89. > Sincerely,
  90. >
  91. > The Navdy Team
  92. >
  93. > *Annonamouse67*
  94. …
  95. >
  96. >
  97. > Oct 23, 19:49 PDT
  98. >
  99. > I was gifted one of your Navdy displays from Bestbuy around a month
  100. > ago, and I just got around to opening it now. I was very excited about
  101. > it, and how I can use it in my car. However, when I went to install
  102. > the device something was off; a liquid was leaking out of the device.
  103. > Under further inspection it seems that there was battery acid leaking
  104. > from the device. I'm not sure why this is happening but I tried to
  105. > return it to BestBuy and they said that they could not take it back
  106. > because it was out of the return date. So I am con tacting you in hopes
  107. …
  108. > that you can help me fix this HUD. Thanks a bunch, Annona.
  109. >
  110. > You were sent this message because you recently opened a support
  111. > request with Navdy.
  112. >
  113. > Navdy.com <https://www.navdy.com> | Help Center
  114. > <https://navdy.zendesk.com> | Community <https://community.navdy.com>
  115. …
  116. Chris McKay (Navdy)
  117. to me
  118. 11/2/17
  119. …
  120.  
  121. ##- Please type your reply above this line -##
  122.  
  123. Email support available everyday from 9-5 PM (PT)
  124. Phone support available M-F, 9-5 PM (PT)
  125. +1 844 402 2196 (US) | +44 808 164 9016 (UK) | +61 2 8294 4968 (AU)
  126. View our Help Center | Ask our Community
  127.  
  128. Chris McKay (Navdy)
  129.  
  130. Nov 2, 16:22 PDT
  131. Hi there,
  132.  
  133. Thanks for writing in!
  134.  
  135. I'd love to help you get a replacement!
  136.  
  137. Can you reply with your full shipping address and I'll put an order through accordingly? We're working through a recent lengthy backorder so the shipment may take a few extra days, but we'll get on it ASAP!
  138.  
  139.  
  140. Chris
  141.  
  142. Customer Support Manager
  143. Navdy.com
  144.  
  145. You were sent this message because you recently opened a support request with Navdy.
  146.  
  147. Navdy.com | Help Center | Community
  148.  
  149. © 2014-2017 by Navdy, Inc. All rights reserved.
  150.  
  151. Protecting your privacy is important to us. Your email address and personal information are confidential and will not be sold or rented.
  152.  
  153. Navdy, Inc. 575 7th Street, San Francisco, CA 94103
  154. [N4GVMK-8WZD]
  155. me
  156. 11/3/17Expand message
  157. My shipping address is [Redacted]
  158. me
  159. 11/3/17Expand message
  160. Great! When do you think i will get that HUD?
  161. me
  162. 11/5/17Expand message
  163. Good afternoon, Are my emails reaching you? I hope they are, if you are receiving them can you confirm this? Thanks a bunch, Nate Chris McKay (Navdy) Thursday,
  164. Chris McKay (Navdy)
  165. to me
  166. 11/6/17
  167. …
  168.  
  169. ##- Please type your reply above this line -##
  170.  
  171. Email support available everyday from 9-5 PM (PT)
  172. Phone support available M-F, 9-5 PM (PT)
  173. +1 844 402 2196 (US) | +44 808 164 9016 (UK) | +61 2 8294 4968 (AU)
  174. View our Help Center | Ask our Community
  175.  
  176. Chris McKay (Navdy)
  177.  
  178. Nov 6, 14:16 PST
  179. Hi there,
  180. We're about to ship your replacement out, but we'll need a first and last name!
  181. Thanks so much for your patience.
  182.  
  183. Chris
  184.  
  185. Customer Support Manager
  186. Navdy.com
  187.  
  188. You were sent this message because you recently opened a support request with Navdy.
  189.  
  190. Navdy.com | Help Center | Community
  191.  
  192. © 2014-2017 by Navdy, Inc. All rights reserved.
  193.  
  194. Protecting your privacy is important to us. Your email address and personal information are confidential and will not be sold or rented.
  195.  
  196. Navdy, Inc. 575 7th Street, San Francisco, CA 94103
  197. [N4GVMK-8WZD]
  198. me
  199. 11/6/17Expand message
  200. My name is Annona Mouze. Thanks a bunch, please include the tracking number when you can.
  201. 2
  202. me
  203. 11/13/17Expand message
  204. I am very concerned that I will not receive a replacement. I've called 6 times today and have not gotten a response, is something wrong? Please help me out here
  205. Navdy
  206. to me
  207. 11/13/17
  208. …
  209.  
  210. ##- Please type your reply above this line -##
  211.  
  212. Email support available everyday from 9-5 PM (PT)
  213. Phone support available M-F, 9-5 PM (PT)
  214. +1 844 402 2196 (US) | +44 808 164 9016 (UK) | +61 2 8294 4968 (AU)
  215. View our Help Center | Ask our Community
  216. …
  217.  
  218. Hi,
  219.  
  220. Thanks for contacting Navdy Support.
  221.  
  222. Your request (95663) has been received and will be reviewed by our support staff. Due to a higher than normal email volume lately, we’re doing our best to answer everyone as quickly as possible in the order in which we were contacted. Our hours of operation are from 9:00am – 5:00pm PST.
  223. …
  224.  
  225. If you'd like a faster response, please give us a call from 9:00am – 5:00pm PST, Monday through Friday, at any of the following numbers:
  226.  
  227. +1 844 402 2196 (in the USA)
  228. +44 808 164 9016 (in the United Kingdom)
  229. +61 2 8294 4968 (in Australia)
  230.  
  231. To add any additional comments, reply to this email.
  232.  
  233. Sincerely,
  234.  
  235. The Navdy Team
  236.  
  237. Annonamouse67
  238.  
  239. Nov 13, 16:25 PST
  240.  
  241. This is a follow-up to your previous request #94885 "Broken Display"
  242. …
  243.  
  244. I am very concerned that I will not receive a replacement. I've called 6
  245. times today and have not gotten a response, is something wrong?
  246.  
  247. Please help me out here, Nate
  248.  
  249. > Navdy <mailto:support@navdy.zendesk.com>
  250. …
  251.  
  252.  
  253. > Monday, October 23, 2017 10:49 PMvia Postbox
  254.  
  255. > <https://www.postbox-inc.com/?utm_source=email&utm_medium=sumlink&utm_campaign=reach>
  256.  
  257. You were sent this message because you recently opened a support request with Navdy.
  258.  
  259. Navdy.com | Help Center | Community
  260.  
  261. © 2014-2017 by Navdy, Inc. All rights reserved.
  262.  
  263. Protecting your privacy is important to us. Your email address and personal information are confidential and will not be sold or rented.
  264.  
  265. Navdy, Inc. 575 7th Street, San Francisco, CA 94103
  266. [J66D98-GVPZ]
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