survivor news

**Steam Release**

There has been much talk within the community about the recent Steam Release. We would like to clear up a few questions people have been asking.
>**The servers are separate between Steam & other PC servers**, you are **not able to transfer your character/data between them.**
>**If you did not receive your 300 diamonds** after purchasing the game and receiving your Monthly Pass, **please try logging in again** and **checking for them within your in-game mail.** If they still do not appear, please contact Customer Service via the feedback button found on the game's main login screen.
-You'll be able to find the **answer to other questions** you may have by **visiting the Faq on the Steam Community Page** at https://steamcommunity.com/app/788260/discussions/0/1698300679761975239


-**If you experience any issues with the steam version**, you can submit Bugs & Advice by going to the following page at
https://steamcommunity.com/app/788260/discussions/0/1698300679761960341/


**Cheaters**
**In The Past 7 Days** (May 25th - May 31st),
1. **699,260 More Survivors were Banned from Rules of Survival** for having been caught cheating or using illegal methods within game to the disadvantage of other players.
2. We have **discovered the various ESP, Aimbots, Fast Landing & Super Jump third party plug-ins, along with others** that cheaters have used to compromise Rules of Survival and upgraded our **Anti-Cheat Systems** to compensate for them.
3. We are continuing to **BAN DEVICES** in order to bring fairness back to Rules of Survival and punish those that ruin the game.
4. During **Every Maintenance Period, there was an upgrade in detecting 3rd party plug-ins** being used in conjunction with Rules of Survival.
5. **Ban Appeals are continually being processed** and taken care of by our customer support team.
6. **We will also continue to take more severe measures due to the severity of the issue.**
**New: We are monitoring the most updated plug-ins and hacks and adjusting our Anti-Cheat systems accordingly.**
**Devices include any platform used to Play Rules of Survival, including PC & Mobile.*

**Below is the 15th List of Banned Surviviors (which is now being weekly), please note that this is only a "partial list"and doesn't include all those who were banned in the past 7 days.
We will continue Banning Cheaters, improving our internal Anti-Cheat Systems, and Pursuing Creators of Cheats (including websites/organizations who advertise them) and taking proper Legal Action Against Them!
Players may Report Users in-game or on our forums at:
https://rulesofsurvival.16163.com/thread-5167-1-1.html
**You May Also Report websites/organizations that advertise cheats through the above link.*
Players may **Appeal Bans** at:
https://rulesofsurvival.16163.com/thread-5164-1-1.html
**Anti-Cheating Community Suggestions**

We understand many of you are frusturated with the current situation in regards to cheating within Rules of Survival. The following was a list of suggestions provided by one of our community members, Rainzel. I know it represents many of the suggestions our dedicated players have given us and each one will be gone through and an answer provided to the best of our ability.

1.) **IP Ban**= An IP Ban is easy to bypass, it would also be detrimental to players who play at Internet cafes as multiple people use the same IP address and it would ruin it for non-cheating players.

2.) **Pay to Play** = This won't be done as it isn't fair to our community, the game is free to play, and it will stay that way. RoS should be available to all users, regardless of their desire to pay or not.

3.) **Register using a legitimate phone number** = This is personal information and many players do not wish to share it with us, this could also be easily bypassed with the use of different phone numbers.

4.) **3rd Party Security** = We are exploring all options available to us; however, they all have advantages and disadvantages that must be carefully weighed, and even a third-party system doesn't eliminate all cheaters/hackers.

5.) **Phone Authentication** = Another issue with Internet cafes and players who don't own phones.

6.) **Rank Matches** = Players are already most likely to be matched up with those of similiar ranks; however it does go deeper than this.

7.) **Play set amount of games before joining a Rank Battle** = This wouldn't be fair for new players and we already have measures in place for new accounts.

8.) **Improve our Anti-Cheating measures** = Our Anti-Cheat systems are constantly refined and improved, even if it isn't mentioned in the patch notes for updates. We don't release all information as it allows others to easier bypass our security measures.

9.) **Detect the Players Action Speed, Drop, High Jump and Aiming** = We have already started to do this; however, we don't release all information regarding the anti-hack system due to the reason listed above.

10.) **Death Cam** = This is a possibility in a future update.

**We always listen to our community and wish to hear your thoughts in the comments below.*

**Other Issues ~**

**Weapon Sound Issue**

**Status:**
There was an issue where a player would hear a weapon's sound after it had already been fired instead of simultantously.
This has since been fixed.

**Dragon Bag Issue**

**Status:**
The player's screen would suddenly turn orange when equipping a level 3 dragon bag.
Adjustments were made to the activation so this error won't happen again.


**Support Droid Button Issue**

**Status:**
Tapping the "go" button of support droid shards in inventory led to the training page, this has been corrected.

**Not Receiving Diamonds**

**Status**:
Some users have experienced not receiving Diamonds after purchase. We are currently investigating what is causing the issue, however there is a record of it recorded on our system once payment is made, nothing is lost.

**Recommendation**:
If you are a **PC User**:
The issue may be fixed by tapping to scan the payment again with your mobile phone but Do Not Pay Again. Then cancel out. This may help to refresh the system. If the issue persists, please send an e-mail to gamerulesofsurvival@service.netease.com and include your in-game name/ID, Server, along with any relevant information about your payment.

If you are a **Mobile User**:
You will need to submit a support ticket in-game through the **CS Center**, you can find this by going to **Settings.**

**Other In-Game Issues**

> If you are a **Mobile User** and experience any other in-game issues, it is best to to go "**Settings**" & "**CS Center**" and submit a support ticket (This includes issues with purchases, or lost guest accounts, however please follow the previous links for Ban Appeals).

2. If you are a **PC User**, please send an e-mail to gamerulesofsurvival@service.netease.com and include your in-game name/ID, Server, and your issue.

You can find the partial list of banned survivors here : http://rulesofsurvival.16163.com/forum.php?mod=viewthread&tid=321176&extra=page%3D1
-RoS Community Team
**All information is gathered from the community, through our social media channels, and our dedicated moderators.*