Indiegogo Chargeback Information

1.	The information below is for those that have been scammed on Indiegogo or other crowdfunding
2.
3.	web based platforms.
4.
5.	You can get a refund through a chargeback from your credit card provider. This also applies
6.
7.	to goods that were ordered and have not
8.
9.	been delivered to you for any reason.
10.
11.	Part 1/7
12.
13.	You have until the 28 Sept 2019 to claim a chargeback, it doesn’t matter how
14.
15.	long ago your transaction was nor in which country you are this information is
16.
17.	valid for you to get a refund through a chargeback.
18.
19.	Reason codes for non-delivery of goods with a delayed delivery date (a delayed
20.
21.	delivery date is a date given whereby goods will be delivered by a given date, in
22.
23.	this instance it is the May date given in the Dec 2018 update)
24.
25.	Visa 13.1
26.
27.	Mastercard 4855
28.
29.	Amex 4554
30.
31.	Part 2/7
32.
33.	Ensure you ask to speak to the disputes team (this team are the ones who
34.
35.	understand the modifier and the terms and conditions governing chargebacks)
36.
37.	and tell the consultant your chargeback is for non-delivery of goods – not fraud –
38.
39.	Fraud can be difficult to prove whereas non-delivery of goods is straightforward,
40.
41.	that is, you have or have not received your goods.
42.
43.	Below in “ “ are the terms stated by Visa, Mastercard, and Amex:
44.
45.	Part 3/7
46.
47.	“Time Frame – In cases involving delayed delivery of goods or services and
48.
49.	the delivery or performance date was specified by the merchant and the
50.
51.	latest anticipated delivery or performance date was specified by the merchant
52.
53.	has passed: within 120 calendar days of the latest anticipated delivery
54.
55.	performance date specified by the merchant”
56.
57.	Part 4/7
58.
59.	The normal time frame for chargebacks is 120 days from the date a transaction
60.
61.	was processed, however in the case of a delayed delivery date given there is a
62.
63.	modifier (this is a clause that changes the 120-day limit) which extends the
64.
65.	chargeback claim to 120 days from the expected delivery date.
66.
67.	Part 5/7
68.
69.	The following links may also assist
70.
71.	The link below shows the Global T&C’s for – ALL– Mastercards
72.
73.	https://www.mastercard.us/content/dam/mccom/global/documents/chargeback-guide.pdf
74.
75.	Link shows the timeframe pages 48/49 Reason Code 4855
76.
77.	You’ll see Appendix A Chargebacks Mastercard Europe ATM Transactions
78.
79.	(Mastercard, Maestro, & Cirrus) is for Europe
80.
81.	Page 326 shows interregional reason code 4855 also has the 120-day timeframe.
82.
83.	Part 6/7
84.
85.	This link is Global T&Cs for ALL Visa cards
86.
87.	https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf
88.
89.	Timeframes Page 679 Reason Code 13.1
90.
91.	The link below shows the Global T&C’s for – ALL– Amex
92.
93.	Note: the AMEX link shows an Australian phone contact number but show
94.
95.	Amex’s – Global – terms and conditions
96.
97.	https://www.americanexpress.com/content/dam/amex/au/en/merchant/static/chargebackcodeguide.pdf
98.
99.	Timeframes page 21
100.
101.	Part 7/7
102.
103.	Then get back onto your credit card provider and ask to speak to the disputes
104.
105.	team, do not take no for an answer be insistent but firm.
106.
107.	Additionally, if you are refused a chargeback or had it reversed ask the disputes
108.
109.	team to put in writing, to you, the clauses on which they are relying to refuse
110.
111.	your claim.
112.
113.	If - after – reading my post and relevant link you still have questions post them
114.
115.	in the comments section of the Mini PC Indiegogo webpage and I’ll do my best to
116.
117.	assist you.
118.


The information below is for those that have been scammed on Indiegogo or other crowdfunding
web-based platforms. This also applies if you have not received goods in any online transaction.

You can get a refund through a chargeback from your credit card provider. This also applies to goods
that were ordered and have not

been delivered to you for any reason.

Part 1/7

You have until the 28 Sept 2019 to claim a chargeback, it doesn’t matter how

long ago your transaction was nor in which country you are this information is

valid for you to get a refund through a chargeback.

Reason codes for non-delivery of goods with a delayed delivery date (a delayed

delivery date is a date given whereby goods will be delivered by a given date, in

this instance it is the May date given in the Dec 2018 update)

Visa 13.1

Mastercard 4855

Amex 4554

Part 2/7

Ensure you ask to speak to the disputes team (this team are the ones who

understand the modifier and the terms and conditions governing chargebacks)

and tell the consultant your chargeback is for non-delivery of goods – not fraud –

Fraud can be difficult to prove whereas non-delivery of goods is straightforward,

that is, you have or have not received your goods.

Below in “ “ are the terms stated by Visa, Mastercard, and Amex:

Part 3/7

 “Time Frame – In cases involving delayed delivery of goods or services and

the delivery or performance date was specified by the merchant and the

latest anticipated delivery or performance date was specified by the merchant

has passed: within 120 calendar days of the latest anticipated delivery

performance date specified by the merchant”

Part 4/7

The normal time frame for chargebacks is 120 days from the date a transaction

was processed, however in the case of a delayed delivery date given there is a

modifier (this is a clause that changes the 120-day limit) which extends the

chargeback claim to 120 days from the expected delivery date.

Part 5/7

The following links may also assist

The link below shows the Global T&C’s for – ALL– Mastercards

https://www.mastercard.us/content/dam/mccom/global/documents/chargeback-guide.pdf

Link shows the timeframe pages 48/49 Reason Code 4855

You’ll see Appendix A Chargebacks Mastercard Europe ATM Transactions

(Mastercard, Maestro, & Cirrus) is for Europe

Page 326 shows interregional reason code 4855 also has the 120-day timeframe.

Part 6/7

This link is Global T&Cs for ALL Visa cards

https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf

Timeframes Page 679 Reason Code 13.1

The link below shows the Global T&C’s for – ALL– Amex

Note: the AMEX link shows an Australian phone contact number but show

Amex’s – Global – terms and conditions

https://www.americanexpress.com/content/dam/amex/au/en/merchant/static/chargebackcodeguide.pdf

Timeframes page 21
Part 7/7

Then get back onto your credit card provider and ask to speak to the disputes

team, do not take no for an answer be insistent but firm.

Additionally, if you are refused a chargeback or had it reversed ask the disputes

team to put in writing, to you, the clauses on which they are relying to refuse your

claim.

If - after – reading my post and relevant link you still have questions post them

in the comments section of the Mini PC Indiegogo webpage and I’ll do my best to assist you.