Anni G: Hi, my name is Anni G. How may I help you?

Me: Hi there

Me: I'm having some problems with my xoom

Me: the screen freezer whenever i turn it on

Me: freezes*

Anni G: can I ask how far you get when you turn it on?

Me: it gets to the motorola logo

Anni G: and have you had this issue long?

Me: only a few days

Me: i've gone through all the troubleshooting steps on your site and still no success

Anni G: so at some point it worked fine, did you download any apps around the time this
happened the first time?

Me: nope

Communication with Anni G has been lost.  Please wait while attempts are made to restore the connection.

Anni G has disconnected.

Emilie : Hi, my name is Emilie . How may I help you?

Me: Hi

Me: i was speaking to anni g

Me: and the connection got lost

Me: can you see the conversation we had?

Emilie : could you try to press the power and then the volume down key during 3 seconds?

Me: i've tried the troubleshooting already, unfortunately it didnt work

Communication with Emilie has been lost.  Please wait while attempts are made to restore the
connection.

Communication with Emilie has been restored.

Me: is there a problem with your conenction or is it mine, i dont feel like waiting another
15 minutes to get on live chat :)

Me: so yer, i tried troubleshooting it just isnt working

Emilie : Sorry i was on a call

Emilie : i would like to advise to sent your tablet for a repair

Me: thank you, i had problems with my ipod before, they sent me a box to send in my xoom

Me: is the process the same?

Emilie : A courier will come to pick up your Xoom on Monday

Emilie : if you want

Emilie : just a moment please

Me: i wont be able to do that im afraid

Me: today is my only day off

Me: i work 8-7 each day in the week

Me: thats why i asked about a box being shipped to me, before when my ipod didnt work the box got put with my neighbour till i got home in the evening

Emilie : if you want you can ask someone to give your tablet for you when the carier will come

Me: i'd rather not do that, i was searching the internet for people with the same problem with me lsat night and i found some people who said that a box got sent to them

Me: what is the reason that cant happen for me, i just want to get my xoom fixed

Emilie : I will escalate your request to ask if it will be possible to send an empty box to you to send your tablet for a repair

Emilie : could give me the Mac number of your Xoom please ? you can find it on the box of your device

Me: ok let me check

Me: *Details* i found that

Emilie : thank you, could you give me as well the msn number please?

Me: where is that?

Emilie : on the box of your device on a white sticker

Me: i cant see it

Me: the sticker has been worn away as its always in my bag

Emilie : On the box of your device on had only the Mac address?

Me: Yer it has mac address and then name of the item underneath

Me: nothing else

Emilie : ok just a moment please, i will have to check with my colleagues

Me: ok thank you

Emilie : ok could you know give me your postal address please?

Me: *Details*

Emilie : ok thank you

Emilie : can I have as well a phone number please, like that i could call you as soon as I
have an answer to know if we can send you a box for your tablet

Me: *Details*

Me: i would really appreciate if i could get the box it would be really helpfull

Emilie : thank you i will escalate the case and send you an email to give you your reference number

Emilie : as soon as I have an answer to escalation i will contact you by phone

Emilie : Do you have any question?