9.16.2020 PSA Know Your COVID-19 Testing Rights_ASL

Know your COVID-19 testing rights

Under the Healthcare Testing Accountability Order issued on September 16, 2020, which will go into effect September 25, 2020, your healthcare provider is legally required to provide you with a COVID-19 test if:

You are experiencing COVID-19 symptoms
You have been exposed to someone who a confirmed case of COVID-19;
You were referred by Santa Clara County’s Public Health Department to your provider for COVID-19 testing; or
You are an “Essential Worker”

Additionally,
Your healthcare provider cannot hassle you about eligibility for a COVID-19 test.  Specifically, they cannot ask you to provide proof of eligibility to get tested.

Your healthcare provider cannot delay testing you.

If you have symptoms, were exposed to a confirmed case of COVID-19, or were referred for testing by the County Public Health Department, your provider must test you within the next day when you request a test.

If you’re an essential worker, your provider must test you within 3 business days of the time you requested a test

Be sure to visit sccgov.org/coronavirus for more details.

Also, your healthcare provider must provide your test results to you within three calendar days of the test.

Your healthcare provider should not charge you directly for COVID-19 testing. Your insurance may be charged but you will not be.

If you are having difficulty obtaining a COVID-19 test through your healthcare provider, you can report your concern at www.scccovidconcerns.org by clicking on the box titled “Report a Concern About a Business, School, or Healthcare Provider.”