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  1. View Message History
  2. Eva00:57
  3. Hi,nz1185266188zpvi, welcome to AliExpress.com!
  4. Eva00:57
  5. Are you interested in…?
  6. I have not received my goods, what can I do
  7. I have not received the refund, what can I do?
  8. The goods received are not what I agreed upon
  9. I cannot pay for my order, what can I do?
  10. How do I know product details?
  11. What will happen after I open dispute?
  12.  
  13. nz1185266188zpvi00:57
  14. The seller is very rude
  15. Eva00:57
  16. I'm sorry to hear the seller is insulting you.
  17.  
  18. AliExpress aims to provide a safe online marketplace for all of our members. All sellers on AliExpress must abide by our Supplier Services Agreement. They are not allowed to force and insult you to give positive rating, or change the request. Please process the order based on your actual experience.
  19.  
  20. You are suggested to contact our service team to report this behaviour. Once your complaint is formally made, the AliExpress team will be able to look into the matter further.
  21. Was your issue resolved?ResolvedUnresolved
  22.  
  23. nz1185266188zpvi00:58
  24. livechat_link
  25. Eva00:58
  26. Please enter your question before the live chat starts.
  27.  
  28. nz1185266188zpvi00:59
  29. The seller is acting very unprofessional and rude, refusing the custom order we both agreed to.
  30. Eva00:59
  31. Firstly, please try to clear Customs for your goods so that your goods could be delivered successfully. If any documents are required, please contact your seller for help.
  32. If you goods could not be cleared or have been destroyed by the Customs, you can open dispute to request refund and have a good talk with your seller. As long as your seller accepted your refund request, your payment will be refunded accordingly.
  33. Was your issue resolved?ResolvedUnresolved
  34.  
  35. Carrie Bradshaw00:59
  36. Hello,I am a service consultant Carrie Bradshaw
  37.  
  38. Carrie Bradshaw00:59
  39. Hi~ This is Carrie . :)
  40.  
  41. nz1185266188zpvi00:59
  42. Hello
  43.  
  44. Carrie Bradshaw00:59
  45. may i know your concern?
  46.  
  47. Carrie Bradshaw00:59
  48. :)
  49.  
  50. nz1185266188zpvi00:59
  51. I'm dealing with a unique issue
  52.  
  53. nz1185266188zpvi00:59
  54. A few days ago I came here with the same problem
  55.  
  56. Carrie Bradshaw00:59
  57. I am listening. Please go on. :)
  58.  
  59. Carrie Bradshaw01:00
  60. yes
  61.  
  62. nz1185266188zpvi01:00
  63. Me and the seller agreed to creating a custom version of an item he was selling as per my request
  64.  
  65. Carrie Bradshaw01:00
  66. 86498007753246
  67.  
  68. nz1185266188zpvi01:00
  69. However now
  70.  
  71. nz1185266188zpvi01:00
  72. The seller is acting very unprofessional and rude, refusing the custom order we both agreed to
  73.  
  74. Carrie Bradshaw01:00
  75. for this order, right ?
  76.  
  77. nz1185266188zpvi01:00
  78. yeah the 3d mousemat
  79.  
  80. Carrie Bradshaw01:00
  81. how could the seller like this
  82.  
  83. Carrie Bradshaw01:00
  84. let me check and find a better way to help you
  85.  
  86. nz1185266188zpvi01:00
  87. saying things like "this is your fault for paying"
  88.  
  89. Carrie Bradshaw01:01
  90. i'm shamed of the seller's misbehavior
  91.  
  92. Carrie Bradshaw01:01
  93. so let's report the seller , so that the seller could cooperate faster with us and give you the favourabler solution for this issue
  94.  
  95. Carrie Bradshaw01:01
  96. have you ever reported this seller ?
  97.  
  98. nz1185266188zpvi01:01
  99. I've tried to, but the reporting wasn't accepted
  100.  
  101. Carrie Bradshaw01:01
  102. If you like to file a complaint to the seller, please check this link: http://report.aliexpress.com/health/report.htm?type=search
  103.  
  104. Carrie Bradshaw01:01
  105. is that you report from this link ?
  106.  
  107. nz1185266188zpvi01:02
  108. yes
  109.  
  110. nz1185266188zpvi01:02
  111. but it wasn't accepted due to a n incorrect category
  112.  
  113. nz1185266188zpvi01:02
  114. in my case
  115.  
  116. Carrie Bradshaw01:02
  117. got it thanks for the information
  118.  
  119. nz1185266188zpvi01:02
  120. what would be the most acceptable?
  121.  
  122. Carrie Bradshaw01:02
  123. let me check foryou faster
  124.  
  125. nz1185266188zpvi01:04
  126. what is the most suitable category for me to report this seller under?
  127.  
  128. Carrie Bradshaw01:05
  129. you can choose the first option for category in the report is ok
  130.  
  131. Carrie Bradshaw01:05
  132. cause you can put your real concern in the "Reason" place
  133.  
  134. Carrie Bradshaw01:05
  135. let me send you the information needed in the report, so that not cause you trouble to check, is that ok :)
  136.  
  137. Carrie Bradshaw01:05
  138. https://www.aliexpress.com/item/Goodisk-Micro-SD-128GB-64GB-32GB-16GB-class10-TF-memory-flash-card-microsd-8GB-class6-Original/32823922112.html
  139.  
  140. Carrie Bradshaw01:05
  141. this is the product url, you may use it in the report
  142.  
  143. nz1185266188zpvi01:05
  144. yeah because I lost my original reason essay after the first time failed
  145.  
  146. nz1185266188zpvi01:05
  147. woah hold on
  148.  
  149. Carrie Bradshaw01:05
  150. sure :)
  151.  
  152. nz1185266188zpvi01:05
  153. no not that order
  154.  
  155. Carrie Bradshaw01:05
  156. and i'll also report for you from my side, so that the double reports help you more.
  157.  
  158. nz1185266188zpvi01:05
  159. no that isn't the right order
  160. CarrieBradshaw00:57
  161. Okay, I will send an order list pop-up to you.
  162. CarrieBradshaw00:57
  163. To better solve your issue, kindly select your relevant order.
  164. Please search for this order on the list and submit.
  165.  
  166. nz1185266188zpvi00:57
  167.  
  168. 2016 free shipping New Japan Anime 3D Mouse mat Pad Silicone Girl Soft Big Breast Cosplay Japanese Animation mouse pad
  169. $ 9.33 x 1
  170. Product properties:White
  171. Awaiting Shipment
  172. No Dispute
  173.  
  174. nz1185266188zpvi01:06
  175. this is the order
  176.  
  177. Carrie Bradshaw01:06
  178. OK, I'm checking now.
  179.  
  180. Carrie Bradshaw01:06
  181. ok
  182.  
  183. Carrie Bradshaw01:06
  184. https://www.aliexpress.com/item/2016-free-shipping-New-Japan-Anime-3D-Mouse-mat-Pad-Silicone-Girl-Soft-Big-Breast-Cosplay/32692550011.html
  185.  
  186. Carrie Bradshaw01:06
  187. this one :)
  188.  
  189. nz1185266188zpvi01:06
  190. do you see the private conversation in the order?
  191.  
  192. Carrie Bradshaw01:06
  193. yes dear friend
  194.  
  195. Carrie Bradshaw01:06
  196. so i totally support you :)
  197.  
  198. nz1185266188zpvi01:07
  199. and the first category "Posting under an Incorrect Product Category" is suitable in this case?
  200.  
  201. Carrie Bradshaw01:07
  202. we all choose the first one now
  203.  
  204. Carrie Bradshaw01:07
  205. hat won't affect the report ,. rest assured :)
  206.  
  207. nz1185266188zpvi01:07
  208. if I can find my original report text, I will post it into here
  209.  
  210. Carrie Bradshaw01:08
  211. yes dear friend
  212.  
  213. Carrie Bradshaw01:08
  214. you can choose the first one
  215.  
  216. Carrie Bradshaw01:08
  217. cause you can put your real concern in the "Reason" place
  218.  
  219. Carrie Bradshaw01:08
  220. :)
  221.  
  222. Carrie Bradshaw01:08
  223. and i'm now reporting for you from my side too, and add the favourable information for you so that the case is much helpful for your side , and get you a best result swiftly.
  224.  
  225. nz1185266188zpvi01:08
  226. Ok, I'll have to write the reason again from scratch.
  227.  
  228. nz1185266188zpvi01:08
  229. Please give me a little time
  230.  
  231. Carrie Bradshaw01:08
  232. sure :)
  233.  
  234. Carrie Bradshaw01:08
  235. wait and report too for you :)
  236.  
  237. nz1185266188zpvi01:10
  238. .
  239.  
  240. nz1185266188zpvi01:10
  241. almost there sorry for the wait
  242.  
  243. Carrie Bradshaw01:11
  244. here foryou :)
  245.  
  246. Carrie Bradshaw01:11
  247. that is ok :)
  248.  
  249. Carrie Bradshaw01:11
  250. alomost done for you too :)
  251.  
  252. Carrie Bradshaw01:13
  253. :)
  254.  
  255. Carrie Bradshaw01:13
  256. and please type every 3 minute,i'm afraid the chat will be automatically disconnected :)
  257.  
  258. nz1185266188zpvi01:14
  259. just getting some screencaps
  260.  
  261. nz1185266188zpvi01:14
  262. of the message conversation
  263.  
  264. nz1185266188zpvi01:14
  265. you can use them too
  266.  
  267. Carrie Bradshaw01:14
  268. sure that is great :)
  269.  
  270. Carrie Bradshaw01:14
  271. thanks :)
  272.  
  273. nz1185266188zpvi01:16
  274.  
  275.  
  276. Carrie Bradshaw01:16
  277. ok thanks
  278.  
  279. nz1185266188zpvi01:16
  280.  
  281.  
  282. nz1185266188zpvi01:16
  283.  
  284.  
  285. Carrie Bradshaw01:16
  286. ok
  287.  
  288. nz1185266188zpvi01:16
  289.  
  290.  
  291. nz1185266188zpvi01:16
  292. last one
  293.  
  294. nz1185266188zpvi01:16
  295. 4 pictures of conversation
  296.  
  297. Carrie Bradshaw01:16
  298. ok thanks
  299.  
  300. nz1185266188zpvi01:17
  301. My transcript for this reporting is this
  302.  
  303. Carrie Bradshaw01:17
  304. ok thanks for this
  305.  
  306. Carrie Bradshaw01:17
  307. give me a minute
  308.  
  309. Carrie Bradshaw01:17
  310. to add the picture inmy report for you
  311.  
  312. Carrie Bradshaw01:17
  313. thanks
  314.  
  315. nz1185266188zpvi01:17
  316.  
  317.  
  318. Carrie Bradshaw01:17
  319. so that help you more :)
  320.  
  321. nz1185266188zpvi01:17
  322. I couldn't add it in text
  323.  
  324. nz1185266188zpvi01:17
  325. but that's what I'll write
  326.  
  327. Carrie Bradshaw01:17
  328. yes
  329.  
  330. Carrie Bradshaw01:17
  331. iwould add foryou :)
  332.  
  333. Carrie Bradshaw01:17
  334. so no need to worry
  335.  
  336. nz1185266188zpvi01:18
  337. do you need a text version of that?
  338.  
  339. nz1185266188zpvi01:18
  340. instead of typing it all out?
  341.  
  342. Carrie Bradshaw01:18
  343. youare so great
  344.  
  345. Carrie Bradshaw01:18
  346. but do nowwy
  347.  
  348. Carrie Bradshaw01:18
  349. i have add the text foryou already
  350.  
  351. nz1185266188zpvi01:18
  352. alright then
  353.  
  354. Carrie Bradshaw01:18
  355. and add the urgeinformation for you
  356.  
  357. Carrie Bradshaw01:18
  358. done successfully for you
  359.  
  360. nz1185266188zpvi01:18
  361. double check this
  362.  
  363. nz1185266188zpvi01:18
  364.  
  365.  
  366. nz1185266188zpvi01:19
  367. is this ok to you?
  368.  
  369. Carrie Bradshaw01:19
  370. and after this report , you'd get the positive notice within 3 hours
  371.  
  372. Carrie Bradshaw01:19
  373. yes :)
  374.  
  375. nz1185266188zpvi01:19
  376. submitted
  377.  
  378. Carrie Bradshaw01:19
  379. thanks for you support
  380.  
  381. Carrie Bradshaw01:19
  382. you are so great
  383.  
  384. nz1185266188zpvi01:19
  385. thanks for your help
  386.  
  387. Carrie Bradshaw01:19
  388. i submitted successfully and add your pictures for me
  389.  
  390. nz1185266188zpvi01:19
  391. alright then
  392.  
  393. nz1185266188zpvi01:19
  394. now the second item of question
  395.  
  396. Carrie Bradshaw01:19
  397. rest assured
  398.  
  399. Carrie Bradshaw01:19
  400. and i would follow your case during this 3 hours, so thet ensure your case is handled firstly , and save your time
  401.  
  402. nz1185266188zpvi01:20
  403. now the second question
  404.  
  405. nz1185266188zpvi01:20
  406. if this seller falls through
  407.  
  408. Carrie Bradshaw01:20
  409. sure
  410.  
  411. Carrie Bradshaw01:20
  412. I am listening. Please go on. :)
  413.  
  414. nz1185266188zpvi01:20
  415. are you able to find a seller who can fufill my order?
  416.  
  417. Carrie Bradshaw01:21
  418. yes dear friend
  419.  
  420. Carrie Bradshaw01:21
  421. may i know the product you want ?
  422.  
  423. nz1185266188zpvi01:21
  424. in case this person cannot, find someone who can make this order?
  425.  
  426. nz1185266188zpvi01:21
  427. ok
  428.  
  429. Carrie Bradshaw01:21
  430. so that i woulddo ny best to select the good seller for you ?
  431.  
  432. nz1185266188zpvi01:21
  433. so it's the 3d mousemat I'm talking about
  434.  
  435. nz1185266188zpvi01:21
  436. but I want a custom design on it
  437.  
  438. Carrie Bradshaw01:21
  439. sure
  440.  
  441. Carrie Bradshaw01:21
  442. got it
  443.  
  444. nz1185266188zpvi01:21
  445.  
  446.  
  447. Carrie Bradshaw01:21
  448. and for tghis
  449.  
  450. nz1185266188zpvi01:21
  451. this is the reference image
  452.  
  453. nz1185266188zpvi01:22
  454. and a higher quality version is here
  455.  
  456. Carrie Bradshaw01:22
  457. iwould search on the site fo ryou carefully
  458.  
  459. Carrie Bradshaw01:22
  460. okthanks
  461.  
  462. nz1185266188zpvi01:22
  463. https://i.imgur.com/gXkAzyc.jpg
  464.  
  465. Carrie Bradshaw01:22
  466. let me select c arefully for ou
  467.  
  468. nz1185266188zpvi01:22
  469. this is the highest quality version
  470.  
  471. nz1185266188zpvi01:22
  472. for use of printing
  473.  
  474. Carrie Bradshaw01:22
  475. so that may need some time
  476.  
  477. nz1185266188zpvi01:22
  478. can you please find me a seller who can make this picture onto a 3d mousemat
  479.  
  480. Carrie Bradshaw01:22
  481. is that ok i email yoou the product with the good selle inthe email ?
  482.  
  483. Carrie Bradshaw01:22
  484. just want to save your time
  485.  
  486. Carrie Bradshaw01:23
  487. sure :)
  488.  
  489. nz1185266188zpvi01:23
  490. without me being charged in extra fees or minimum quantity?
  491.  
  492. Carrie Bradshaw01:23
  493. yes
  494.  
  495. Carrie Bradshaw01:23
  496. casue iwould negotiate all this foryou
  497.  
  498. nz1185266188zpvi01:23
  499. yes please send me an email with a seller who can make this
  500.  
  501. Carrie Bradshaw01:23
  502. so that save your time
  503.  
  504. Carrie Bradshaw01:23
  505. sure
  506.  
  507. Carrie Bradshaw01:23
  508. just leave your issue to me to solve is ok and enjoy your day ~
  509.  
  510. Carrie Bradshaw01:23
  511. cause i would take action immediately to help you. ^_^
  512.  
  513. Carrie Bradshaw01:23
  514. so t hat save your time
  515.  
  516. nz1185266188zpvi01:23
  517. it would mean the world to me if you can figure this out
  518.  
  519. Carrie Bradshaw01:23
  520. thanks for you support fo rme
  521.  
  522. Carrie Bradshaw01:23
  523. and i'll surely give you the good news faster
  524.  
  525. nz1185266188zpvi01:23
  526. send the information and seller to <EMAIL>
  527.  
  528. Carrie Bradshaw01:24
  529. within 2 hours
  530.  
  531. Carrie Bradshaw01:24
  532. sure Thank you for your email, please check the email within 2 hours, I think you would get the positive notice forthis :)
  533.  
  534. Carrie Bradshaw01:24
  535. is there anything else i can help you ?
  536.  
  537. Carrie Bradshaw01:24
  538. :)
  539.  
  540. nz1185266188zpvi01:24
  541. this was all my issues
  542.  
  543. Carrie Bradshaw01:24
  544. sure
  545.  
  546. Carrie Bradshaw01:24
  547. This is Carrie Bradshaw.:) you may now tap the “End Service” to "Exit“ the chat so you can rate my service and resolution I provided for you,I shall await your rating response ^o^
  548.  
  549. Carrie Bradshaw01:24
  550. thanks for the rate for me this rate is just for me, thanks so much
  551.  
  552. nz1185266188zpvi01:24
  553. hopefully that they can be solved
  554.  
  555. Carrie Bradshaw01:24
  556. nice day~
  557.  
  558. Carrie Bradshaw01:24
  559. [ww:飞吻]
  560.  
  561. nz1185266188zpvi01:24
  562. good day
  563.  
  564. Carrie Bradshaw01:24
  565. rest assured
  566.  
  567. Carrie Bradshaw01:24
  568. must help you faster for this :)
  569.  
  570. Carrie Bradshaw01:24
  571. csauei want to save your time :)
  572.  
  573. Carrie Bradshaw01:24
  574. :)
  575.  
  576. nz1185266188zpvi01:25
  577. rightio
  578.  
  579. nz1185266188zpvi01:25
  580. have a good day and thank you
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