Menchie(Wed Nov 10 2010 23:10:27 GMT-0800 (Pacific Standard Time))>

Would you mind tellling me more about your concern so that I can assist you more effectively?


Ben_(Wed Nov 10 2010 20:11:00 GMT-0800 (Pacific Standard Time))>

Yeah, I've been having a lot of ping issues with my internet during the peak hours of the day where my ping would be extremely erratic in online games and VOIP applications.


Menchie(Wed Nov 10 2010 23:12:11 GMT-0800 (Pacific Standard Time))>

Ben, we do support VOIP applications.


Menchie(Wed Nov 10 2010 23:12:24 GMT-0800 (Pacific Standard Time))>

Are you having slow connectivity?


Ben_(Wed Nov 10 2010 20:12:53 GMT-0800 (Pacific Standard Time))>

It's not slow in downloading but the latency to servers are really high during peak hours and make programs become unusable.


Menchie(Wed Nov 10 2010 23:13:47 GMT-0800 (Pacific Standard Time))>

Can you please explain to me more accurately about the issue?


Menchie(Wed Nov 10 2010 23:14:00 GMT-0800 (Pacific Standard Time))>

Are you having problem accessing sites?


Menchie(Wed Nov 10 2010 23:14:10 GMT-0800 (Pacific Standard Time))>

Slow conection?


Ben_(Wed Nov 10 2010 20:14:46 GMT-0800 (Pacific Standard Time))>

The time that it takes a signal from my end to reach a server that is in Texas or Chicago varies a lot during peak hours.


Ben_(Wed Nov 10 2010 20:15:04 GMT-0800 (Pacific Standard Time))>

It also slows down my web browsing due to the high latency.


Ben_(Wed Nov 10 2010 20:15:14 GMT-0800 (Pacific Standard Time))>

My download speed is perfectly fine.


Ben_(Wed Nov 10 2010 20:15:35 GMT-0800 (Pacific Standard Time))>

I've already had a tech come out on Saturday and numerous times before that but I don't think it's my end.


Menchie(Wed Nov 10 2010 23:17:38 GMT-0800 (Pacific Standard Time))>

Ben, so what's the issue then?


Menchie(Wed Nov 10 2010 23:17:43 GMT-0800 (Pacific Standard Time))>

I am confused.


Menchie(Wed Nov 10 2010 23:17:52 GMT-0800 (Pacific Standard Time))>

How may I help you with that?


Ben_(Wed Nov 10 2010 20:18:17 GMT-0800 (Pacific Standard Time))>

Is there no way to fix that, or?


Menchie(Wed Nov 10 2010 23:19:03 GMT-0800 (Pacific Standard Time))>

Fix what Ben? The latency issue?


Ben_(Wed Nov 10 2010 20:19:11 GMT-0800 (Pacific Standard Time))>

Yes because it messes with most of my online activities.