Date: Wed, 1 Aug 2012 17:56:11 +1000
Subject: Re: quicksales Item(s) Sent From gadgetcity32168
From: kendavies26@gmail.com
To: gc32168@hotmail.com

Hi gc32168,

I have recieved both the phones but when I went to Telstra to have them changed over, one of the phones will not recieve on either the 3g or wifi networks, and the other phone will only accept 15 contacts from the old sim card. The lady at Telstra also tried to bluetooth the numbers and they would not show up although it said they had transferred. I am happy to sit and re-enter my phone book on this one. I had fitted them with 16gb micro sd cards. Can you please send a replacement for the one that will not work, and the address to return the one that does not work.

Thanking you

Ken Davies
________________________________________
From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Wed, 1 Aug 2012 18:53:38 +1030
Hi Ken,

Thank you for your email. With the phone you want replaced could you please elaborate further on the issues that are present. This will help us identify whether the problem is with a phone or it could be fixed without sending it back.

Thanks and regards,

Gadget City

________________________________________
Date: Wed, 1 Aug 2012 19:58:16 +1000
Subject: Re: quicksales Item(s) Sent From gadgetcity32168
From: kendavies26@gmail.com
To: gc32168@hotmail.com

Hi

As I said, I took both phones into the Telstra shop at Victoria Point, Qld. to have them changed over to a prepaid account and the phone would not receive any signals from either the 3G network or any Wifi signals. The girl tried both sim cards from my phone and my wifes phone and none of them worked. If a new phone can't be sent, then a refund for the one phone that does not work would be OK.

Hoping to hear from you soon.

Thanks Ken

From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Wed, 1 Aug 2012 21:29:03 +1030
Hi Ken,

We will contact the manufacturer and provide a solution to you ASAP.

Thanks and Regards,

Gadget City
________________________________________
From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Wed, 1 Aug 2012 23:39:54 +1030
Hi Ken,

The manufacturer suggested you perform a factory data reset:

1.	From any home screen of your phone, tap the Menu hard key.
2.	Tap Settings.
3.	Scroll down and tap Privacy.
4.	Scroll down and tap Factory Data Reset.
5.	Tap Reset Phone, confirm to execute.

It may take 5 to 45 minutes for your handset to power back on and get to the initial Android welcome screen.

Turn off the phone for at least 2 hours after restoring the default settings.

Please let us know whether the internet access problem has been solved.

Thanks and regards,

Gadget City

________________________________________
Date: Wed, 1 Aug 2012 23:45:38 +1000
Subject: Re: quicksales Item(s) Sent From gadgetcity32168
From: kendavies26@gmail.com
To: gc32168@hotmail.com

Will try in the morning
Thanks Ken

________________________________________
Date: Thu, 23 Aug 2012 15:14:10 +1000
Subject: Re: quicksales Item(s) Sent From gadgetcity32168
From: kendavies26@gmail.com
To: gc32168@hotmail.com

Well here we are again, I tried the factory reset and no luck, I have just returned from a 3 week holiday and the phone only workred for 1 (yes 1) day. I have been back to Telstra shops all up the coast trying to make it hold the 3G network but without any joy. I am now very dissatisfied with the phones and therefor request a refund. I intend to start a paypal dispute to claim. I am prepared to return the phones in the original packaging at my expence.
.
Ken


From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Thu, 23 Aug 2012 15:52:32 +1030
Hi Ken,

We are contacting the manufacturer now to arrange for a refund for you.

You mentioned that one of the phones could not receive 3G signals and you wanted to return this phone only for a refund, is it right?

Please let us know.

Thanks and regards,

Gadget City


________________________________________
Date: Thu, 23 Aug 2012 15:27:27 +1000
Subject: Re: quicksales Item(s) Sent From gadgetcity32168
From: kendavies26@gmail.com
To: gc32168@hotmail.com

Hi, I am seeking to return both phones because I need a matching pair, at 67 years old I have to be able to teach my wife what buttons to push and we are not really up on all the latest stuff

From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Fri, 24 Aug 2012 23:14:19 +1030
Hi Ken,

We lodged a complaint to the manufacturer and they just sent the reply as follows:

QUOTE

Thanks for contacting us with your concern.

Please check the following advice from the technicians:

Can you make and receive calls using the 3G SIM card? For 3G internet connection you will need to set up the GPRS profile manually.

Go to Settings - Wireless and networks - Mobile networks - Access Point Names.
Press menu button, select New APN and enter the parameters according to your provider's settings.
Make sure the data traffic is enabled in the settings and the correct SIM is selected. Instructions are available from your cellular service providers website and service centers.

Please detail the issue regarding the WIFI connection.
Can you enable the WIFI function?
Does it scan for network?
Does it show any error message?
Please test with other WIFI routers and public hot-spots.
We await your feedback.
UNQUOTE

The manufacturer is asking you to perform a preliminary assessment on the phone in attempt to assist you to solve the problem on the spot. You may send the phone in question to us (in original packing) and we are happy to perform this for you. If we find the phone is faulty, we will dispatch the phone back to the manufacturer and arrange for a refund/replacement on your behalf.
Unfortunately, neither the manufacturer nor our company can accept the refund on the other phone which is working properly. we hope you can understand the situation.
Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Gadget City
PS: you may send the phone to our address shown in the invoice.


From: gc32168@hotmail.com
To: kendavies26@gmail.com
Subject: RE: quicksales Item(s) Sent From gadgetcity32168
Date: Mon, 3 Sep 2012 10:37:29 +1030
Hi Ken,

Just to follow up to see whether you have performed the preliminary assessment on the phone in question or whether you have sent the phone back to us for the assessment as we want to solve the issue ASAP.

Thanks and regards,

Gadget City