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Repair Release of Liability

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May 4th, 2023
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  1. Terms & Conditions
  2. Please read this carefully. This isn't the usual mumbo-jumbo.
  3.  
  4. THE SHORT VERSION
  5. 1. We aren’t affiliated with your device’s manufacturing company, or any insurance adjusters. If you have an active warranty on the device we are servicing, our service might change your warranty status. You should always check on your warranty status before working with a third party so you understand how our service changes your rights with the device’s manufacturer.
  6.  
  7. 2. Legally, we can’t be held liable for any damages that occur to your property while we have it. However, we will always go above and beyond to take care of our customers, in both the simplest and most complex situations.
  8.  
  9. 3. If you can’t pick up your device(s) right away, that’s okay. We keep your device available for pickup after we have finished our repair on it for twenty-one (21) days. The days we spend waiting for parts or working on the repair don’t count towards this time. After twenty-one (21) days, your device is placed into our “Long Term Storage” locker and we charge a $39.99 storage fee to pick it up, in addition to anything else owed on the ticket. After 90 days of your device being checked into our “Long Term Storage” locker, you agree to surrender the device(s) to us. We reach out to you several times during this waiting period.
  10.  
  11. 4. When a warranty is provided, we will always inform you of the limitations of the warranty and make clear what it allows you and doesn’t allow you to do. All major warrantied parts and services are listed below. Your signature below indicates your acceptance of your warranty’s restrictions.
  12.  
  13. 5. If we spend a lot of time or money on your device and you choose to cancel our service, we reserve the right to withhold or charge a labor fee that reflects adequate compensation for our time. Typically, this is not more than $40 and can go up depending on the above factors, but often if we spend less than 30 minutes to an hour on a ticket, we waive this entirely for you. Deposits are non-refundable.
  14.  
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  16.  
  17. THE FINE PRINT
  18.  
  19. WARRANTIES PROVIDED FOR REPAIRS
  20.  
  21. ALL WARRANTIES ARE VOID IF THE PART INSTALLED IS DEFECTIVE DUE TO CUSTOMER DAMAGE.
  22.  
  23. THIS INCLUDES, BUT IS NOT LIMITED TO CRACKED GLASS, BURNS, WATER EXPOSURE, OR EXCESSIVE BENDING.
  24. All warranties come with exceptions that will apply depending on the vendor we acquire the installed part from.
  25.  
  26. WE WILL ALWAYS INFORM YOU IF THE DEFAULT WARRANTY IS DIFFERENT FROM WHAT IS LISTED BELOW.
  27.  
  28. - iPhone, Samsung, & LG smartphone and tablet hardware repairs: Lifetime warranty against manufacturer defects unless otherwise specified.
  29.  
  30. - Laptop LCD screens: Lifetime warranty against manufacturer defects unless otherwise specified.
  31.  
  32. - PC & Laptop Hardware installations (excluding LCD screens): 60-day warranty on all hardware / parts unless otherwise specified.
  33.  
  34. - Gaming Console parts & hardware installations: 90-day warranty on all hardware / parts unless otherwise specified.
  35.  
  36. - Smartphone, Tablet, PC, Laptop, & Gaming Console Services: 30-day warranty on all software-based services provided (excludes hardware installations).
  37.  
  38. Please note that there is NO WARRANTY expressed or implied for any tempered glass installations.
  39.  
  40. ---------------------------------------
  41.  
  42. LIMITED LIFETIME WARRANTY DISCLAIMER
  43.  
  44. The Limited Lifetime Warranty that provides for screen repairs & component repairs applies to select devices only. The warranty covers any defective products installed in iPhone, Samsung or LG model smart phones or tablets, including but not limited to: screens, digitizers, batteries, charging ports, headphone jacks, home, volume, power, lock, or capacitive buttons, cameras (front facing or rear facing) or speakers (loudspeaker or ear speaker). THIS WARRANTY COVERS MANUFACTURER DEFECTS ONLY AND DOES NOT COVER ANY DAMAGE DONE TO THESE COMPONENTS BY THE CUSTOMER AFTER THE DEVICE LEAVES THE PREMISES OF COMPANY_NAME. COMPANY_NAME DOES NOT WARRANTY ANY PARTS THAT HAVE BEEN DAMAGED BY THE CUSTOMER. IN ADDITION, THIS WARRANTY DOES NOT COVER TEMPERED GLASS INSTALLATIONS AND CUSTOMERS WHO RETURN TO COMPANY_NAME REQUIRING THEIR TEMPERED GLASS TO BE REPLACED WILL BE REQUIRED TO PAY THE LISTED PRICE FOR THE TEMPERED
  45. GLASS.
  46.  
  47. ---------------------------------------
  48. DIAGNOSTIC FEE & DEPOSITS NOTICE
  49. Should COMPANY_NAME intake a device for the purposes of repair and cannot complete the repair but has spent time or money on the device, a diagnostic fee of $39.99 USD applies to the repair at COMPANY_NAME's discretion. IF WE ARE UNABLE TO COMPLETE A REPAIR AND RETURN THE DEVICE TO YOU IN THE SAME CONDITION THAT IT WAS TAKEN IN AS, THIS DIAGNOSTIC FEE WILL APPLY. By signing this document, you acknowledge the possibility of failure to repair your device and the fee associated with COMPANY_NAME
  50. having spent time to attempt the repair.
  51.  
  52. In addition, any deposit(s) that are taken for a ticket for any purposes, including but not limited to parts ordering, quotes, or shipments, are non-refundable. If COMPANY_NAME cannot proceed with the repair for any reason, including but not limited to customer cancellation, technically infeasible repair challenges, and limited availability on parts, the deposit(s) paid will not be refunded to the customer. By signing this document, you acknowledge your understanding of this clause.
  53.  
  54. ---------------------------------------
  55.  
  56. IMPORTANT INFORMATION ON LONG-TERM STORAGE
  57. Should COMPANY_NAME take possession of a device for the purposes of the aforementioned activity and you fail to retrieve the device after it has been repaired or authorized for release from our possession, we will hold the device for 21 days at no charge to you. If you do not appear to collect your device after 21 days, a $39.99 storage fee applies once the device is picked up. After 90 days, the device is considered surrendered to COMPANY_NAME and we may choose to do with it as we will. By signing this document, you are agreeing to these terms and understand the consequences of leaving a device with us for an extended period of time.
  58.  
  59. ---------------------------------------
  60.  
  61. WAIVER AND RELEASE OF LIABILITY
  62.  
  63. In consideration of the risk of personal property damage while participating in Device Repair (the "Activity"), and as consideration for the right to participate in the Activity, I hereby, for myself, my heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activity, and do hereby release and forever discharge COMPANY_NAME, COMPANY_ADDRESS, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, for any damages caused to my device that I may suffer as a direct result of my participation in the aforementioned Activity.
  64.  
  65. I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND I AM PARTICIPATING IN THE
  66. ACTIVITY ENTIRELY AT MY OWN RISK. I UNDERSTAND THAT THESE DAMAGES OR OUTCOMES MAY ARISE FROM MY OWN OR OTHERS' NEGLIGENCE. NONETHELESS, I ASSUME ALL RELATED RISKS, BOTH KNOWN OR UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY.
  67.  
  68. I agree to indemnify and hold harmless COMPANY_NAME against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. If COMPANY_NAME incurs any of these types of expenses, I agree to reimburse COMPANY_NAME. I acknowledge that COMPANY_NAME and their directors, officers, volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activity on behalf of COMPANY_NAME.
  69.  
  70. I ACKNOWLEDGE THAT I HAVE CAREFULLY READ THIS "WAIVER AND RELEASE" AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I EXPRESSLY AGREE TO RELEASE AND DISCHARGE COMPANY_NAME AND ALL OF ITS AFFILIATES, MANAGERS, MEMBERS, AGENTS, ATTORNEYS, STAFF, VOLUNTEERS, HEIRS, REPRESENTATIVES, PREDECESSORS, SUCCESSORS AND ASSIGNS, FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION AND I AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST COMPANY_NAME FOR PERSONAL INJURY OR PROPERTY DAMAGE.
  71.  
  72. To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of COMPANY_NAME, its agents, and employees.
  73. This Agreement was entered into at arm's-length, without duress or coercion, and is to be interpreted as an agreement between two parties of equal bargaining strength. Both the Participant, and COMPANY_NAME agree that this Agreement is clear and unambiguous as to its terms, and that no other evidence will be used or admitted to alter or explain the terms of this Agreement, but that it will be interpreted based on the language in accordance with the purposes for which it is entered into. In the event that any provision contained within this Release of Liability shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be determined to be unlawful or otherwise unenforceable, the remainder of this agreement shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of this agreement to be invalid or unenforceable, but that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written, construed and enforced as so limited.
  74.  
  75. I, the undersigned participant, affirm that I am of the age of 18 years or older, and that I am freely signing this agreement. I certify that I have read this agreement, that I fully understand its content and that this release cannot be modified orally. I am aware that this is a release of liability and a contract and that I am signing it of my own free will.
  76.  
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