Reporter Details: Felipe Rodriguez 07752311146 felipe.rodriguez@uk.webhelp.com
Selected Incident Type: Device
Selected Impacted Service: Now TV - Web Client
User Experience: "Customers have random errors on website very often when they play contents (LIVE and VOD).  Customers get error ""Media is encrypted and valid key is available"" on latest version of Chrome (v.62), and ""STREAM"" on latest version of Firefox (v.56).

Customer:Jorge Teiga Sánchez - Email: jorge.teiga17@gmail.com - Windows 7

Cliente: Mari Muñoz - Email: munyozmari@gmail.com -  LeNovo Windows 10

Cliente: Germán Vázquez - Email: germanpr94@gmail.com  - Windows 10

Number of customers reporting the issue: 51 - 100 (P3)
Impact: 3 - Medium
Urgency: 3 - Medium
First Occurrence: 01/11/2017 18:30:14
Connection Type: All
Example Customer IP address: 92.176.46.140
Example Now TV Customer ID or Email: jorge.teiga17@gmail.com
Channels Impacted: All contents (LIVE and VOD)