Hi guys,

The problem is this: on the Ipad and the tablet, the series The Walking Dead does not work, giving a connection error; we verified that this does not happen in other series, as you can see in the images. Surely it is an internal problem of Walking Dead.
I have also verified that the SKY device does not occur that problem, but in the application (at least on Android) also occurs the error in question only in the series The Walking Dead.

Reporter Details: Carolina Guedelha  +351962996031 cguedelha@pt.webhelp.com
Selected Incident Type: Content
Selected Impacted Service: Linear
User Experience: Case 10655
Carlos Alonso Matellan
olimpiada12@ono.com

Problem: Customer has Walking Dead error - 3 error in his tablet and smartphone
Troubleshooting:
- Android 4.4.2 tablet and Android 6.0 on his phone
- He has the last version
- No conexion problems
- It only happens in Walking Dead
- It has started a few days ago
- Asked for screenshot: in case 10656 we have the screenshot

Number of customers reporting the issue: 51 - 100 (P3)
Impact: 3 - Medium
Urgency: 3 - Medium
First Occurrence: 19/05/2017 10:32:11
Channel:  Walking Dead error - 3 error in his tablet and smartphone