Conversation with Duelbits
Started on October 29, 2026 at 03:42 AM UTC time UTC (GMT+0000)

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03:42 AM | ggbear371: Withdraws

03:42 AM | Ace: Hello Ggbear371!
	 Which type of withdrawal are you looking for?

03:42 AM | ggbear371: Tether

03:42 AM | Ace: Okay, so you're having an issue with crypto withdraws.
	 What's your specific issue with the withdraw?

03:42 AM | ggbear371: I withdrew less than 12 hours ago and still haven't received it

03:42 AM | Ace: Please head over to the transactions page by following the link below and click the option that you are seeing below "Transaction" text.

03:42 AM | ggbear371: Processing...

03:42 AM | Ace: Some withdraws require manual approval. An agent will be with you shortly.

03:42 AM | Ace: In the meantime, these articles might help:

03:42 AM | Ace: [Article: "Duelbits promotions and bonuses"]
	 [Article: "How to find your transaction hash."]
	 [Article: "How to clear cache and cookies?"]
	More in the Help Center (http://help.duelbits.com?conversation_id=215476603874208&utm_content=suggestions-fallback&utm_source=operator)

03:42 AM | Jerry from Duelbits: Thanks for reaching out! How are you?

03:43 AM | ggbear371: Hi there, is there a reason why my withdrawal is always delayed?

03:43 AM | Jerry from Duelbits: Thank you for that information, let me check first your account.

03:43 AM | ggbear371: Seems like every withdrawal is now needing to go through manual review, making it the process very difficult tbh.

03:45 AM | Jerry from Duelbits: Thanks for your patience.

	I am truly sorry for the delay and frustration this has caused you.
	​
	 To be completely transparent with you, your gameplay was placed under review directly by the third-party game provider itself.

03:46 AM | Jerry from Duelbits: Because these investigations are conducted strictly on their side, we have no authority or influence over their review process, so our hands were tied while waiting for their outcome, thus affecting your withdrawal.

03:46 AM | Jerry from Duelbits: Is there anything else I can assist you with?

03:50 AM | Jerry from Duelbits: Just checking if we are still connected?

03:55 AM | Jerry from Duelbits: As I haven’t heard back, so I’ll close this chat for now.

	 Feel free to message us if you need help.
	 Bye for now, thanks

04:32 AM | ggbear371: Ok, that makes a lot of sense, thank you for clarifying!

04:32 AM | ggbear371: Honestly if every site explains it this way, it will make things so much easier.

04:33 AM | Jerry from Duelbits: If there were anything within my control that I could do to help further, I absolutely would.

04:33 AM | Jerry from Duelbits: Any other help needed?

04:38 AM | Jerry from Duelbits: Seems none for now.

	If you have any questions, feel free to message us again at any time.
	 Thanks for reaching out to Duelbits!

04:38 AM | Ace: Help Jerry understand how they’re doing:

04:38 AM | Ace: Rate your conversation

09:47 AM | ggbear371: Hey there, are there any updates?

09:47 AM | Maddie from Duelbits: Hey there! 👋 Maddie here from Duelbits support.

09:48 AM | Maddie from Duelbits: One moment, and I will check. Thanks!

09:49 AM | Maddie from Duelbits: Thank you for patiently waiting. I've checked, and your concern has already been escalated. At the moment, we are still awaiting feedback.

09:49 AM | Maddie from Duelbits: Please bear with us. Rest assured your withdrawal will be processed the soonest possible time.

09:51 AM | Maddie from Duelbits: For now, is there anything else I can help you with?

09:55 AM | Maddie from Duelbits: Looks like you've been away for a while, so we'll close this chat for now.

	 If you need anything else, just start a new chat anytime. Thanks for contacting Duelbits, and have a great day! 👋

11:50 AM | ggbear371: Hey there, it’s almost 12 hours. Has there been any updates

11:50 AM | Maddie from Duelbits: Welcome back.

11:51 AM | Maddie from Duelbits: One moment, and I will check. Thanks!

11:51 AM | Maddie from Duelbits: At the moment, we are still awaiting feedback.

11:54 AM | Maddie from Duelbits: As your withdrawal is under review (and not processed automatically), it may take up to 24 hours. If it is still pending after 24 hours, please contact us for an update.

11:54 AM | Maddie from Duelbits: Rest assured, I’ll keep an eye on your withdrawal and follow up throughout the review process.

01:58 PM | ggbear371: Do I get an option for a vip manager via telegram?

01:58 PM | ggbear371: Stake and other platforms used to offer that service, wondering if I can one here too

02:00 PM | Maddie from Duelbits: Once the VIP team reaches out to you via email for VIP eligibility. You can ask them for any specific request you have in mind.

02:01 PM | Maddie from Duelbits: For now, is there anything else I can help you with?

02:03 PM | Maddie from Duelbits: Looks like you've been away for a while, so we'll close this chat for now.

	 If you need anything else, just start a new chat anytime. Thanks for contacting Duelbits, and have a great day! 👋

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Exported from Duelbits on October 31, 2026 at 09:24 PM UTC time UTC (GMT+0000)