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You are now connected to Jugnu from Amazon.com.
Me [9:58:53 PM] : Issue: Lost Ark - Purchasing: Steam or In-Game Purchasing Issues
Jugnu [9:59:10 PM] : Hello, my name is Jugnu. I am here to help you today. Are you contacting us about Lost Ark or New World?
Me [9:59:38 PM] : Lost Ark
Jugnu [9:59:50 PM] : Can you please elaborate the issue?
Me [10:00:28 PM] : I've purchased a guild name change ticket in game after searching for the name I wanted first, however, the ticket said the name was unavailable
Jugnu [10:01:11 PM] : Thank you for the details, could you please stay connected for 2 minutes while I check this for you?
Me [10:01:31 PM] : Yes, thanks for the help
Jugnu [10:11:07 PM] : Thanks for waiting :)
Jugnu [10:11:31 PM] : If the name is unavailable we can not do anything.
Jugnu [10:11:56 PM] : I am really sorry for the inconvenience :)
Me [10:11:59 PM] : The name wasn't taken when I looked it up on an alt prior to purchasing
Me [10:12:15 PM] : And still doesn't appear to be claimed
Jugnu [10:18:15 PM] : Okay.
Jugnu [10:18:23 PM] : It looks like I have to create ticket for this issue so the team can work on this issue.
Me [10:19:49 PM] : Yes please, if possible I'd love if the guild name "Violet" was made available, otherwise if the team could refund my account that'd be great.
Jugnu [10:20:18 PM] : Unfortunately we can not refund the in game items.
Me [10:20:33 PM] : Even when it has not been used?
Jugnu [10:20:46 PM] : No.
Me [10:21:41 PM] : This completely unfair then if there's no way for me to know if a name is unavailable prior to purchasing the ticket
Me [10:21:49 PM] : This is*
Jugnu [10:22:24 PM] : I need few information to create so I request you to stay connected.
Me [10:22:40 PM] : Okay, I'll provide as much information as required
Jugnu [10:29:23 PM] : Can you please provide me server, character and region name?
Me [10:29:59 PM] : NA West
Me [10:29:59 PM] : QueueTip
Me [10:29:59 PM] : Mari
Jugnu [10:34:45 PM] : Thanks for waiting :)
Me [10:35:33 PM] : Is there anything else you need from me?
Jugnu [10:35:37 PM] : Nope.
Jugnu [10:36:08 PM] : I created ticket for this issue and the team will look into it.
Jugnu [10:36:24 PM] : I will share all the details on your email :)
Jugnu [10:36:30 PM] : Is there anything else I can do for you?
Me [10:36:58 PM] : No, that's all, thank you. I'll be looking for the response.
Me [10:37:08 PM] : Is there an expected time that I'll be reached out to?
Jugnu [10:38:17 PM] : You can reach us out after 48-72 hours.
Jugnu [10:38:23 PM] : Thank you for contacting Amazon!
Jugnu [10:38:23 PM] : Have a great day
Jugnu [10:38:23 PM] : If you do not have any query, you can end the chat.