Dear XXXX,

Thank you so much for contacting Logitech regarding your issue, we will be more than happy to assist you. We would kindly recommend you some troubleshooting steps, that maybe can resolve the problem, or to help us to concretize it:

- Please try to connect the Device to different USB ports
- Please try to connect the Device to different PC / Laptop / Device Platform
- Please try to un-pair and re-pair the Device
- Please try to un-pair the Device in the Device Manager and restart the PC / Laptop / Device Platform
- Please try to uninstall the SetPoint / Software and reinstall it

If the issue persists, based on the information you have provided and the tests performed, we have determined that your product is defective and a warranty claim is required. Please contact the point of purchase to obtain a warranty claim.

We recommend that you show this email to your Retailer / Point of Purchase as a confirmation that all troubleshooting steps were exhausted and your product was identified as faulty.

Do not worry. Once you contact the point of purchase, the warranty process should be quick and easy but if you have additional questions or need further assistance after contacting the Retailer (the Retailer is not able to provide you with any solution for any reason), please get back to us again. We would be happy to help you.

If you bought the product directly from our website, please provide us with an order number and the S/N (Serial Number) of the device (can be located under the mouse or in the battery compartment, and has to be found in any case). In this case, please also provide the following details for us to further evaluate your request. Please complete the details below. All the information requested is mandatory as this will help us easily assess your warranty claim and provide you a quicker resolution.

Warranty information:

- Product PID (Product ID) or S/N (Serial Number):
Please note that the serial number must be from the product itself. The number from the box cannot be validated.
In case there is PID on the product and no S/N, please provide the following additional information.
- Product P/N (part number):
- Product M/N (model number):
- The Retailer’s name:
- The reason, why the Retailer cannot provide you with a solution by warranty:
- Proof of Purchase in the attachment - A valid proof of purchase is a receipt or invoice from the retailer which includes the retail price, purchase date and the name of the product.
Please note that order confirmations and PayPal receipts are not considered as valid proof of purchase and cannot be validated. This could result in a decline of the warranty claim.

Shipping information:

- First Name:
- Last Name:
- Company (if applicable):
- Address:
- Postal/ZIP code (very important):
- City:
- County/State (if applicable):
- Country:
- Telephone Number (including country code):

Please keep in mind that our courier company works on regular business days from 9:00 AM up to 5:00 PM. We advise you to provide an address where you are available to pick up the parcel personally.

Why Retailer and not Logitech?

Retailers have stock on hand and local distributors who are able to get products to you faster, in many cases even the next day.

Thank you so much for your feedback in advance.