{
  type: 'REFRESHED_CALLBACK_AVAILABILITY',
  payload: {
    status: 'ONLINE',
    agentToDisplay: {
      email: 'loneill@hubspot.com',
      trivia: 'I\'m deadly',
      fullName: null,
      deletedAt: null,
      additionalLanguages: [],
      status: 'OFFLINE',
      finesseStatus: 'OFFLINE',
      hasCiscoZorseSkill: false,
      name: 'Lorcan',
      thumbnail: 'https://hubspot-zorse-qa.s3.amazonaws.com/thumbnails/389.jpeg?AWSAccessKeyId=AKIAJVXOE7T2RH6WGS5A&Expires=1754233729&Signature=7kGTQvUHb1s9IVFO%2FjHogYz6i8M%3D',
      portalId: 53,
      productConfigId: 53,
      avatar: 'https://hubspot-zorse-qa.s3.amazonaws.com/thumbnails/389.jpeg?AWSAccessKeyId=AKIAJVXOE7T2RH6WGS5A&Expires=1754233729&Signature=7kGTQvUHb1s9IVFO%2FjHogYz6i8M%3D',
      lastAction: 1465484165399,
      isFinesseEnabled: false,
      priority: 'NONE',
      id: 389
    },
    acceptingChat: true,
    accepting: true,
    acceptingCampaignCalls: true
  }
}