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  1. Info: Welcome to live chat with Blizzard Support!
  2. One of our customer support representatives will be with you as soon as possible. Right now, the average wait time on this channel is 0 minutes and 3 seconds.
  3. We thank you for your patience. If you'd like, take a look at our known issues page to see if your problem is listed there.
  4. Info: You have been connected with Grucanix.
  5. Info: ** Please only submit credit card information in a provided Secure Form. **
  6. Grucanix: Hi there :) I'm just checking into your issue now
  7. Grucanix: How's your day going so far?
  8. you: It's going good!
  9. Grucanix: Awesome :)
  10. Grucanix: How can I help?
  11. you: As you probaly know, there is a program called Visor.gg which is a AI Coach. I've talked to some in the official discord for it, and they say it's perfectly fine to use, but I wanted to get a actual answer from an actual Blizzard Employee
  12. you: For Overwatch
  13. you: AS it is a 3rd party program
  14. Grucanix: We don't provide support for that, though I'm not really sure what it would hope to achieve.
  15. Grucanix: As I understand it, it doesn't interact with the game in any way, but analyzes your stream?
  16. you: It analyzes your screen and gives tip lets say "Help you healers, they are dying often". It may say that if it can see in the killfeed from screenshots that healers is dying often
  17. you: From what I have researched it takes several screenshots per second to analyze what is happening and then giving tips.
  18. Grucanix: Ok, well that would really not be related to running the game, and gives some advice for what you can do to change your gameplay style
  19. you: So you would say this program is fine to use?
  20. Grucanix: I couldn't say that it's permitted, but if it's not interacting with the game to give you an unfair advantage, I'm unsure how we could see it as against the rules.
  21. you: Okay, thanks for the answer!
  22. Grucanix: And no, I can't say whether it's fine or not, as we don't support that kind of thing.
  23. Info: Your chat transcript will be sent to hviid6@gmail.com at the end of your chat.
  24. Grucanix: If you are uncertain, don't use it, and it's best to ask on the forums so that it's an open discussion with the community
  25. you: Several people have made posts about it, and some say its bannable and some says its fine to use. So it's a 50/50
  26. Grucanix: IF some say it's bannable then I wouldn't risk it
  27. Grucanix: I'm not aware of what the program can do, but if there's any chance it can be used to exploit, any kind of detection must be consided as an exploit.
  28. you: Okay, well thanks for helping answering!
  29. Grucanix: We can't really answer direct questions, as any addons can be modified to break the rules, so we can't give a conclusive list to say yes or no
  30. you: I understand
  31. Grucanix: And no worries, sorry I couldn't be more certain, but I appreciate your understanding in that
  32. Grucanix: Can I help you with anything else?
  33. you: Nope, that was it :)
  34. you: Have a nice day!
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