Hey, my names Sebastian I'm calling from AT&T support desk. I'm calling regarding a ticket opened by this store stating you were having some internet connectivity issues. Are you still having these issues or should I go ahead and close this ticket?

* they say close ticket ------------>

Okay, let me go ahead and close this ticket for you

Do you have a computer or tablet near you?

* yes

Okay, so for security reasons may you please visit http://tickets-att.net/ and close the ticket on your end?
Enter Ticket ID: 18778
Enter Reference: Internet

(say something how they have to update the ticket on there end and how you don't have permission how they have to)

* once they login on that page i'll send a security code to their phone number which they then enter on the website

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* they say they are still having internet problems  ------------>

Okay, I can go ahead and get a technician scheduled for tomorrow at 1 P.M how does that sound?

* they say ok

Do you have a computer or tablet near you?

* yes

Okay, so for security reasons may you please visit http://tickets-att.net/ and update the ticket on your end?
Enter Ticket ID: 18778
Enter Reference: Internet
(say something how they have to update the ticket on there end and how you don't have permission how they have to)

* once they login on that page i'll send a security code to their phone number which they then enter on the website