bot.on('message', message => {
    if (isCommand(message, "new")) {
            const reason = message.content.split(" ").slice(1).join(" ");
            if (!message.guild.roles.exists("name", "Staff")) return message.channel.send(`This server doesn't have a \`Support Staff\` role made, so the ticket won't be opened.\nIf you are an administrator, make one with that name exactly and give it to users that should be able to see tickets.`);
            if (message.guild.channels.exists("name", "ticket-" + message.author.id)) return message.channel.send(`You already have a ticket open.`);
            message.guild.createChannel(`ticket-${message.author.username}`, { type: 'text' }).then(c => {
                let role = message.guild.roles.find(c => c.name === "Staff")
                let role2 = message.guild.roles.find(c => c.name === "@everyone")
                c.overwritePermissions(role, {
                    SEND_MESSAGES: true,
                    READ_MESSAGES: true
                });
                c.overwritePermissions(role2, {
                    SEND_MESSAGES: false,
                    READ_MESSAGES: false
                });
                c.overwritePermissions(message.author, {
                    SEND_MESSAGES: true,
                    READ_MESSAGES: true
                });
                message.channel.send(`:white_check_mark: Your ticket has been created, #${c.name}.`);
                const embed = new Discord.RichEmbed()
                    .setColor(0xCF40FA)
                    .addField(`Hey ${message.author.username}!`, `Please try explain why you opened this ticket with as much detail as possible. Our **Staff** will be here soon to help.`)
                    .setTimestamp();
                c.send({
                    embed: embed
                });
            }).catch(console.error); // Send errors to console
            }
function isCommand(message)
{
return message.content.toLowerCase().startsWith(PREFIX);
}
function clean(text)
{
    if (typeof(text) === "string")
        return text.replace(/`/g, "`" + String.fromCharCode(8203)).replace(/@/g, "@" + String.fromCharCode(8203));
    else
        return text;
}
});