NEW VELOP SETUP

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=====================================================================================
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=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
=====================================================================================
=====================================================================================
=====================================================================================
=====================================================================================
Time Started:
Time Ended:
Phone Extension:364439
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

RELEVANT NETWORK INFO:
Serial Numbers/Firmware/Name: WHW03
Node 1:
Node 2:
Node 3:

Manufactured Date:
Warranty Exp Date:

BRIEF SUMMARY & STATUS OF THE CASE:
ISP/Speed Subscription:
Modem Type/Brand/Model:
Device using for setup:
LED status of the nodes:
○ Node 1:
○ Node 2:
○ Node 3:
Linksys app installed:
Velop firmware updated:
DETAILED PROBLEM DESCRIPTION:

TROUBLESHOOTING STEPS:
============================================



============================================
IP Details:
○ WAN IP  :
○ LAN IP1 :
○ LAN IP2 :
○ LAN IP3 :

Channel Finder used: NO
Alert related to the device or the issue: (Type IRC#) NA
KB Article used for fixing the customer's issue: (Type KB#) NA
If for RMA, serial number of defective node/nodes: NA
RMA Approver’s Name and Badge ID: NA

Questions:
• Did they ran the setup? YES
• If YES how did the customer proceeded with the setup - followed steps on the app
• Is there an error during setup? Yes/NO
• If yes, what is the error message? na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES