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NEW VELOP SETUP

balmo594 Jan 12th, 2018 (edited) 67 Never
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  1. =====================================================================================
  2. =====================================================================================
  3. =====================================================================================
  4. =====================================================================================
  5. Time Started:
  6. Time Ended:
  7. Phone Extension:364439
  8. Transferring Tech:
  9.  
  10. CUSTOMER'S INFORMATION:
  11. Name:
  12. Email:
  13. Phone:
  14.  
  15. RELEVANT NETWORK INFO:
  16. Serial Numbers/Firmware/Name: WHW03
  17. Node 1:
  18. Node 2:
  19. Node 3:
  20.  
  21. Manufactured Date:
  22. Warranty Exp Date:
  23.  
  24. BRIEF SUMMARY & STATUS OF THE CASE:
  25. ISP/Speed Subscription:
  26. Modem Type/Brand/Model:
  27. Device using for setup:
  28. LED status of the nodes:
  29. ○ Node 1:
  30. ○ Node 2:
  31. ○ Node 3:
  32. Linksys app installed:
  33. Velop firmware updated:
  34. DETAILED PROBLEM DESCRIPTION:
  35.  
  36. TROUBLESHOOTING STEPS:
  37. ============================================
  38.  
  39.  
  40.  
  41. ============================================
  42. IP Details:
  43. ○ WAN IP  :
  44. ○ LAN IP1 :
  45. ○ LAN IP2 :
  46. ○ LAN IP3 :
  47.  
  48. Channel Finder used: NO
  49. Alert related to the device or the issue: (Type IRC#) NA
  50. KB Article used for fixing the customer's issue: (Type KB#) NA
  51. If for RMA, serial number of defective node/nodes: NA
  52. RMA Approver’s Name and Badge ID: NA
  53.  
  54. Questions:
  55. • Did they ran the setup? YES
  56. • If YES how did the customer proceeded with the setup - followed steps on the app
  57. • Is there an error during setup? Yes/NO
  58. • If yes, what is the error message? na
  59.  
  60. RESOLUTION/CLOSING REMARKS:
  61. Agent’s idea of what the root cause/real problem was: NA
  62. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  63. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  64. Customer agreed to close the case: YES
  65. Customer agreed that issue was Resolved: YES
  66. Customer satisfied: YES
  67. =====================================================================================
  68. =====================================================================================
  69. =====================================================================================
  70. =====================================================================================
  71. Time Started:
  72. Time Ended:
  73. Phone Extension:364439
  74. Transferring Tech:
  75.  
  76. CUSTOMER'S INFORMATION:
  77. Name:
  78. Email:
  79. Phone:
  80.  
  81. RELEVANT NETWORK INFO:
  82. Serial Numbers/Firmware/Name: WHW03
  83. Node 1:
  84. Node 2:
  85. Node 3:
  86.  
  87. Manufactured Date:
  88. Warranty Exp Date:
  89.  
  90. BRIEF SUMMARY & STATUS OF THE CASE:
  91. ISP/Speed Subscription:
  92. Modem Type/Brand/Model:
  93. Device using for setup:
  94. LED status of the nodes:
  95. ○ Node 1:
  96. ○ Node 2:
  97. ○ Node 3:
  98. Linksys app installed:
  99. Velop firmware updated:
  100. DETAILED PROBLEM DESCRIPTION:
  101.  
  102. TROUBLESHOOTING STEPS:
  103. ============================================
  104.  
  105.  
  106.  
  107. ============================================
  108. IP Details:
  109. ○ WAN IP  :
  110. ○ LAN IP1 :
  111. ○ LAN IP2 :
  112. ○ LAN IP3 :
  113.  
  114. Channel Finder used: NO
  115. Alert related to the device or the issue: (Type IRC#) NA
  116. KB Article used for fixing the customer's issue: (Type KB#) NA
  117. If for RMA, serial number of defective node/nodes: NA
  118. RMA Approver’s Name and Badge ID: NA
  119.  
  120. Questions:
  121. • Did they ran the setup? YES
  122. • If YES how did the customer proceeded with the setup - followed steps on the app
  123. • Is there an error during setup? Yes/NO
  124. • If yes, what is the error message? na
  125.  
  126. RESOLUTION/CLOSING REMARKS:
  127. Agent’s idea of what the root cause/real problem was: NA
  128. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  129. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  130. Customer agreed to close the case: YES
  131. Customer agreed that issue was Resolved: YES
  132. Customer satisfied: YES
  133. =====================================================================================
  134. =====================================================================================
  135. =====================================================================================
  136. =====================================================================================
  137. Time Started:
  138. Time Ended:
  139. Phone Extension:364439
  140. Transferring Tech:
  141.  
  142. CUSTOMER'S INFORMATION:
  143. Name:
  144. Email:
  145. Phone:
  146.  
  147. RELEVANT NETWORK INFO:
  148. Serial Numbers/Firmware/Name: WHW03
  149. Node 1:
  150. Node 2:
  151. Node 3:
  152.  
  153. Manufactured Date:
  154. Warranty Exp Date:
  155.  
  156. BRIEF SUMMARY & STATUS OF THE CASE:
  157. ISP/Speed Subscription:
  158. Modem Type/Brand/Model:
  159. Device using for setup:
  160. LED status of the nodes:
  161. ○ Node 1:
  162. ○ Node 2:
  163. ○ Node 3:
  164. Linksys app installed:
  165. Velop firmware updated:
  166. DETAILED PROBLEM DESCRIPTION:
  167.  
  168. TROUBLESHOOTING STEPS:
  169. ============================================
  170.  
  171.  
  172.  
  173. ============================================
  174. IP Details:
  175. ○ WAN IP  :
  176. ○ LAN IP1 :
  177. ○ LAN IP2 :
  178. ○ LAN IP3 :
  179.  
  180. Channel Finder used: NO
  181. Alert related to the device or the issue: (Type IRC#) NA
  182. KB Article used for fixing the customer's issue: (Type KB#) NA
  183. If for RMA, serial number of defective node/nodes: NA
  184. RMA Approver’s Name and Badge ID: NA
  185.  
  186. Questions:
  187. • Did they ran the setup? YES
  188. • If YES how did the customer proceeded with the setup - followed steps on the app
  189. • Is there an error during setup? Yes/NO
  190. • If yes, what is the error message? na
  191.  
  192. RESOLUTION/CLOSING REMARKS:
  193. Agent’s idea of what the root cause/real problem was: NA
  194. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  195. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  196. Customer agreed to close the case: YES
  197. Customer agreed that issue was Resolved: YES
  198. Customer satisfied: YES
  199. =====================================================================================
  200. =====================================================================================
  201. =====================================================================================
  202. =====================================================================================
  203. Time Started:
  204. Time Ended:
  205. Phone Extension:364439
  206. Transferring Tech:
  207.  
  208. CUSTOMER'S INFORMATION:
  209. Name:
  210. Email:
  211. Phone:
  212.  
  213. RELEVANT NETWORK INFO:
  214. Serial Numbers/Firmware/Name: WHW03
  215. Node 1:
  216. Node 2:
  217. Node 3:
  218.  
  219. Manufactured Date:
  220. Warranty Exp Date:
  221.  
  222. BRIEF SUMMARY & STATUS OF THE CASE:
  223. ISP/Speed Subscription:
  224. Modem Type/Brand/Model:
  225. Device using for setup:
  226. LED status of the nodes:
  227. ○ Node 1:
  228. ○ Node 2:
  229. ○ Node 3:
  230. Linksys app installed:
  231. Velop firmware updated:
  232. DETAILED PROBLEM DESCRIPTION:
  233.  
  234. TROUBLESHOOTING STEPS:
  235. ============================================
  236.  
  237.  
  238.  
  239. ============================================
  240. IP Details:
  241. ○ WAN IP  :
  242. ○ LAN IP1 :
  243. ○ LAN IP2 :
  244. ○ LAN IP3 :
  245.  
  246. Channel Finder used: NO
  247. Alert related to the device or the issue: (Type IRC#) NA
  248. KB Article used for fixing the customer's issue: (Type KB#) NA
  249. If for RMA, serial number of defective node/nodes: NA
  250. RMA Approver’s Name and Badge ID: NA
  251.  
  252. Questions:
  253. • Did they ran the setup? YES
  254. • If YES how did the customer proceeded with the setup - followed steps on the app
  255. • Is there an error during setup? Yes/NO
  256. • If yes, what is the error message? na
  257.  
  258. RESOLUTION/CLOSING REMARKS:
  259. Agent’s idea of what the root cause/real problem was: NA
  260. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  261. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  262. Customer agreed to close the case: YES
  263. Customer agreed that issue was Resolved: YES
  264. Customer satisfied: YES
  265. =====================================================================================
  266. =====================================================================================
  267. =====================================================================================
  268. =====================================================================================
  269. Time Started:
  270. Time Ended:
  271. Phone Extension:364439
  272. Transferring Tech:
  273.  
  274. CUSTOMER'S INFORMATION:
  275. Name:
  276. Email:
  277. Phone:
  278.  
  279. RELEVANT NETWORK INFO:
  280. Serial Numbers/Firmware/Name: WHW03
  281. Node 1:
  282. Node 2:
  283. Node 3:
  284.  
  285. Manufactured Date:
  286. Warranty Exp Date:
  287.  
  288. BRIEF SUMMARY & STATUS OF THE CASE:
  289. ISP/Speed Subscription:
  290. Modem Type/Brand/Model:
  291. Device using for setup:
  292. LED status of the nodes:
  293. ○ Node 1:
  294. ○ Node 2:
  295. ○ Node 3:
  296. Linksys app installed:
  297. Velop firmware updated:
  298. DETAILED PROBLEM DESCRIPTION:
  299.  
  300. TROUBLESHOOTING STEPS:
  301. ============================================
  302.  
  303.  
  304.  
  305. ============================================
  306. IP Details:
  307. ○ WAN IP  :
  308. ○ LAN IP1 :
  309. ○ LAN IP2 :
  310. ○ LAN IP3 :
  311.  
  312. Channel Finder used: NO
  313. Alert related to the device or the issue: (Type IRC#) NA
  314. KB Article used for fixing the customer's issue: (Type KB#) NA
  315. If for RMA, serial number of defective node/nodes: NA
  316. RMA Approver’s Name and Badge ID: NA
  317.  
  318. Questions:
  319. • Did they ran the setup? YES
  320. • If YES how did the customer proceeded with the setup - followed steps on the app
  321. • Is there an error during setup? Yes/NO
  322. • If yes, what is the error message? na
  323.  
  324. RESOLUTION/CLOSING REMARKS:
  325. Agent’s idea of what the root cause/real problem was: NA
  326. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  327. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  328. Customer agreed to close the case: YES
  329. Customer agreed that issue was Resolved: YES
  330. Customer satisfied: YES
  331. =====================================================================================
  332. =====================================================================================
  333. =====================================================================================
  334. =====================================================================================
  335. Time Started:
  336. Time Ended:
  337. Phone Extension:364439
  338. Transferring Tech:
  339.  
  340. CUSTOMER'S INFORMATION:
  341. Name:
  342. Email:
  343. Phone:
  344.  
  345. RELEVANT NETWORK INFO:
  346. Serial Numbers/Firmware/Name: WHW03
  347. Node 1:
  348. Node 2:
  349. Node 3:
  350.  
  351. Manufactured Date:
  352. Warranty Exp Date:
  353.  
  354. BRIEF SUMMARY & STATUS OF THE CASE:
  355. ISP/Speed Subscription:
  356. Modem Type/Brand/Model:
  357. Device using for setup:
  358. LED status of the nodes:
  359. ○ Node 1:
  360. ○ Node 2:
  361. ○ Node 3:
  362. Linksys app installed:
  363. Velop firmware updated:
  364. DETAILED PROBLEM DESCRIPTION:
  365.  
  366. TROUBLESHOOTING STEPS:
  367. ============================================
  368.  
  369.  
  370.  
  371. ============================================
  372. IP Details:
  373. ○ WAN IP  :
  374. ○ LAN IP1 :
  375. ○ LAN IP2 :
  376. ○ LAN IP3 :
  377.  
  378. Channel Finder used: NO
  379. Alert related to the device or the issue: (Type IRC#) NA
  380. KB Article used for fixing the customer's issue: (Type KB#) NA
  381. If for RMA, serial number of defective node/nodes: NA
  382. RMA Approver’s Name and Badge ID: NA
  383.  
  384. Questions:
  385. • Did they ran the setup? YES
  386. • If YES how did the customer proceeded with the setup - followed steps on the app
  387. • Is there an error during setup? Yes/NO
  388. • If yes, what is the error message? na
  389.  
  390. RESOLUTION/CLOSING REMARKS:
  391. Agent’s idea of what the root cause/real problem was: NA
  392. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  393. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  394. Customer agreed to close the case: YES
  395. Customer agreed that issue was Resolved: YES
  396. Customer satisfied: YES
  397. =====================================================================================
  398. =====================================================================================
  399. =====================================================================================
  400. =====================================================================================
  401. Time Started:
  402. Time Ended:
  403. Phone Extension:364439
  404. Transferring Tech:
  405.  
  406. CUSTOMER'S INFORMATION:
  407. Name:
  408. Email:
  409. Phone:
  410.  
  411. RELEVANT NETWORK INFO:
  412. Serial Numbers/Firmware/Name: WHW03
  413. Node 1:
  414. Node 2:
  415. Node 3:
  416.  
  417. Manufactured Date:
  418. Warranty Exp Date:
  419.  
  420. BRIEF SUMMARY & STATUS OF THE CASE:
  421. ISP/Speed Subscription:
  422. Modem Type/Brand/Model:
  423. Device using for setup:
  424. LED status of the nodes:
  425. ○ Node 1:
  426. ○ Node 2:
  427. ○ Node 3:
  428. Linksys app installed:
  429. Velop firmware updated:
  430. DETAILED PROBLEM DESCRIPTION:
  431.  
  432. TROUBLESHOOTING STEPS:
  433. ============================================
  434.  
  435.  
  436.  
  437. ============================================
  438. IP Details:
  439. ○ WAN IP  :
  440. ○ LAN IP1 :
  441. ○ LAN IP2 :
  442. ○ LAN IP3 :
  443.  
  444. Channel Finder used: NO
  445. Alert related to the device or the issue: (Type IRC#) NA
  446. KB Article used for fixing the customer's issue: (Type KB#) NA
  447. If for RMA, serial number of defective node/nodes: NA
  448. RMA Approver’s Name and Badge ID: NA
  449.  
  450. Questions:
  451. • Did they ran the setup? YES
  452. • If YES how did the customer proceeded with the setup - followed steps on the app
  453. • Is there an error during setup? Yes/NO
  454. • If yes, what is the error message? na
  455.  
  456. RESOLUTION/CLOSING REMARKS:
  457. Agent’s idea of what the root cause/real problem was: NA
  458. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  459. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  460. Customer agreed to close the case: YES
  461. Customer agreed that issue was Resolved: YES
  462. Customer satisfied: YES
  463. =====================================================================================
  464. =====================================================================================
  465. =====================================================================================
  466. =====================================================================================
  467. Time Started:
  468. Time Ended:
  469. Phone Extension:364439
  470. Transferring Tech:
  471.  
  472. CUSTOMER'S INFORMATION:
  473. Name:
  474. Email:
  475. Phone:
  476.  
  477. RELEVANT NETWORK INFO:
  478. Serial Numbers/Firmware/Name: WHW03
  479. Node 1:
  480. Node 2:
  481. Node 3:
  482.  
  483. Manufactured Date:
  484. Warranty Exp Date:
  485.  
  486. BRIEF SUMMARY & STATUS OF THE CASE:
  487. ISP/Speed Subscription:
  488. Modem Type/Brand/Model:
  489. Device using for setup:
  490. LED status of the nodes:
  491. ○ Node 1:
  492. ○ Node 2:
  493. ○ Node 3:
  494. Linksys app installed:
  495. Velop firmware updated:
  496. DETAILED PROBLEM DESCRIPTION:
  497.  
  498. TROUBLESHOOTING STEPS:
  499. ============================================
  500.  
  501.  
  502.  
  503. ============================================
  504. IP Details:
  505. ○ WAN IP  :
  506. ○ LAN IP1 :
  507. ○ LAN IP2 :
  508. ○ LAN IP3 :
  509.  
  510. Channel Finder used: NO
  511. Alert related to the device or the issue: (Type IRC#) NA
  512. KB Article used for fixing the customer's issue: (Type KB#) NA
  513. If for RMA, serial number of defective node/nodes: NA
  514. RMA Approver’s Name and Badge ID: NA
  515.  
  516. Questions:
  517. • Did they ran the setup? YES
  518. • If YES how did the customer proceeded with the setup - followed steps on the app
  519. • Is there an error during setup? Yes/NO
  520. • If yes, what is the error message? na
  521.  
  522. RESOLUTION/CLOSING REMARKS:
  523. Agent’s idea of what the root cause/real problem was: NA
  524. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  525. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  526. Customer agreed to close the case: YES
  527. Customer agreed that issue was Resolved: YES
  528. Customer satisfied: YES
  529. =====================================================================================
  530. =====================================================================================
  531. =====================================================================================
  532. =====================================================================================
  533. Time Started:
  534. Time Ended:
  535. Phone Extension:364439
  536. Transferring Tech:
  537.  
  538. CUSTOMER'S INFORMATION:
  539. Name:
  540. Email:
  541. Phone:
  542.  
  543. RELEVANT NETWORK INFO:
  544. Serial Numbers/Firmware/Name: WHW03
  545. Node 1:
  546. Node 2:
  547. Node 3:
  548.  
  549. Manufactured Date:
  550. Warranty Exp Date:
  551.  
  552. BRIEF SUMMARY & STATUS OF THE CASE:
  553. ISP/Speed Subscription:
  554. Modem Type/Brand/Model:
  555. Device using for setup:
  556. LED status of the nodes:
  557. ○ Node 1:
  558. ○ Node 2:
  559. ○ Node 3:
  560. Linksys app installed:
  561. Velop firmware updated:
  562. DETAILED PROBLEM DESCRIPTION:
  563.  
  564. TROUBLESHOOTING STEPS:
  565. ============================================
  566.  
  567.  
  568.  
  569. ============================================
  570. IP Details:
  571. ○ WAN IP  :
  572. ○ LAN IP1 :
  573. ○ LAN IP2 :
  574. ○ LAN IP3 :
  575.  
  576. Channel Finder used: NO
  577. Alert related to the device or the issue: (Type IRC#) NA
  578. KB Article used for fixing the customer's issue: (Type KB#) NA
  579. If for RMA, serial number of defective node/nodes: NA
  580. RMA Approver’s Name and Badge ID: NA
  581.  
  582. Questions:
  583. • Did they ran the setup? YES
  584. • If YES how did the customer proceeded with the setup - followed steps on the app
  585. • Is there an error during setup? Yes/NO
  586. • If yes, what is the error message? na
  587.  
  588. RESOLUTION/CLOSING REMARKS:
  589. Agent’s idea of what the root cause/real problem was: NA
  590. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  591. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  592. Customer agreed to close the case: YES
  593. Customer agreed that issue was Resolved: YES
  594. Customer satisfied: YES
  595. =====================================================================================
  596. =====================================================================================
  597. =====================================================================================
  598. =====================================================================================
  599. Time Started:
  600. Time Ended:
  601. Phone Extension:364439
  602. Transferring Tech:
  603.  
  604. CUSTOMER'S INFORMATION:
  605. Name:
  606. Email:
  607. Phone:
  608.  
  609. RELEVANT NETWORK INFO:
  610. Serial Numbers/Firmware/Name: WHW03
  611. Node 1:
  612. Node 2:
  613. Node 3:
  614.  
  615. Manufactured Date:
  616. Warranty Exp Date:
  617.  
  618. BRIEF SUMMARY & STATUS OF THE CASE:
  619. ISP/Speed Subscription:
  620. Modem Type/Brand/Model:
  621. Device using for setup:
  622. LED status of the nodes:
  623. ○ Node 1:
  624. ○ Node 2:
  625. ○ Node 3:
  626. Linksys app installed:
  627. Velop firmware updated:
  628. DETAILED PROBLEM DESCRIPTION:
  629.  
  630. TROUBLESHOOTING STEPS:
  631. ============================================
  632.  
  633.  
  634.  
  635. ============================================
  636. IP Details:
  637. ○ WAN IP  :
  638. ○ LAN IP1 :
  639. ○ LAN IP2 :
  640. ○ LAN IP3 :
  641.  
  642. Channel Finder used: NO
  643. Alert related to the device or the issue: (Type IRC#) NA
  644. KB Article used for fixing the customer's issue: (Type KB#) NA
  645. If for RMA, serial number of defective node/nodes: NA
  646. RMA Approver’s Name and Badge ID: NA
  647.  
  648. Questions:
  649. • Did they ran the setup? YES
  650. • If YES how did the customer proceeded with the setup - followed steps on the app
  651. • Is there an error during setup? Yes/NO
  652. • If yes, what is the error message? na
  653.  
  654. RESOLUTION/CLOSING REMARKS:
  655. Agent’s idea of what the root cause/real problem was: NA
  656. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  657. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  658. Customer agreed to close the case: YES
  659. Customer agreed that issue was Resolved: YES
  660. Customer satisfied: YES
  661. =====================================================================================
  662. =====================================================================================
  663. =====================================================================================
  664. =====================================================================================
  665. Time Started:
  666. Time Ended:
  667. Phone Extension:364439
  668. Transferring Tech:
  669.  
  670. CUSTOMER'S INFORMATION:
  671. Name:
  672. Email:
  673. Phone:
  674.  
  675. RELEVANT NETWORK INFO:
  676. Serial Numbers/Firmware/Name: WHW03
  677. Node 1:
  678. Node 2:
  679. Node 3:
  680.  
  681. Manufactured Date:
  682. Warranty Exp Date:
  683.  
  684. BRIEF SUMMARY & STATUS OF THE CASE:
  685. ISP/Speed Subscription:
  686. Modem Type/Brand/Model:
  687. Device using for setup:
  688. LED status of the nodes:
  689. ○ Node 1:
  690. ○ Node 2:
  691. ○ Node 3:
  692. Linksys app installed:
  693. Velop firmware updated:
  694. DETAILED PROBLEM DESCRIPTION:
  695.  
  696. TROUBLESHOOTING STEPS:
  697. ============================================
  698.  
  699.  
  700.  
  701. ============================================
  702. IP Details:
  703. ○ WAN IP  :
  704. ○ LAN IP1 :
  705. ○ LAN IP2 :
  706. ○ LAN IP3 :
  707.  
  708. Channel Finder used: NO
  709. Alert related to the device or the issue: (Type IRC#) NA
  710. KB Article used for fixing the customer's issue: (Type KB#) NA
  711. If for RMA, serial number of defective node/nodes: NA
  712. RMA Approver’s Name and Badge ID: NA
  713.  
  714. Questions:
  715. • Did they ran the setup? YES
  716. • If YES how did the customer proceeded with the setup - followed steps on the app
  717. • Is there an error during setup? Yes/NO
  718. • If yes, what is the error message? na
  719.  
  720. RESOLUTION/CLOSING REMARKS:
  721. Agent’s idea of what the root cause/real problem was: NA
  722. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  723. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  724. Customer agreed to close the case: YES
  725. Customer agreed that issue was Resolved: YES
  726. Customer satisfied: YES
  727. =====================================================================================
  728. =====================================================================================
  729. =====================================================================================
  730. =====================================================================================
  731. Time Started:
  732. Time Ended:
  733. Phone Extension:364439
  734. Transferring Tech:
  735.  
  736. CUSTOMER'S INFORMATION:
  737. Name:
  738. Email:
  739. Phone:
  740.  
  741. RELEVANT NETWORK INFO:
  742. Serial Numbers/Firmware/Name: WHW03
  743. Node 1:
  744. Node 2:
  745. Node 3:
  746.  
  747. Manufactured Date:
  748. Warranty Exp Date:
  749.  
  750. BRIEF SUMMARY & STATUS OF THE CASE:
  751. ISP/Speed Subscription:
  752. Modem Type/Brand/Model:
  753. Device using for setup:
  754. LED status of the nodes:
  755. ○ Node 1:
  756. ○ Node 2:
  757. ○ Node 3:
  758. Linksys app installed:
  759. Velop firmware updated:
  760. DETAILED PROBLEM DESCRIPTION:
  761.  
  762. TROUBLESHOOTING STEPS:
  763. ============================================
  764.  
  765.  
  766.  
  767. ============================================
  768. IP Details:
  769. ○ WAN IP  :
  770. ○ LAN IP1 :
  771. ○ LAN IP2 :
  772. ○ LAN IP3 :
  773.  
  774. Channel Finder used: NO
  775. Alert related to the device or the issue: (Type IRC#) NA
  776. KB Article used for fixing the customer's issue: (Type KB#) NA
  777. If for RMA, serial number of defective node/nodes: NA
  778. RMA Approver’s Name and Badge ID: NA
  779.  
  780. Questions:
  781. • Did they ran the setup? YES
  782. • If YES how did the customer proceeded with the setup - followed steps on the app
  783. • Is there an error during setup? Yes/NO
  784. • If yes, what is the error message? na
  785.  
  786. RESOLUTION/CLOSING REMARKS:
  787. Agent’s idea of what the root cause/real problem was: NA
  788. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  789. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  790. Customer agreed to close the case: YES
  791. Customer agreed that issue was Resolved: YES
  792. Customer satisfied: YES
  793. =====================================================================================
  794. =====================================================================================
  795. =====================================================================================
  796. =====================================================================================
  797. Time Started:
  798. Time Ended:
  799. Phone Extension:364439
  800. Transferring Tech:
  801.  
  802. CUSTOMER'S INFORMATION:
  803. Name:
  804. Email:
  805. Phone:
  806.  
  807. RELEVANT NETWORK INFO:
  808. Serial Numbers/Firmware/Name: WHW03
  809. Node 1:
  810. Node 2:
  811. Node 3:
  812.  
  813. Manufactured Date:
  814. Warranty Exp Date:
  815.  
  816. BRIEF SUMMARY & STATUS OF THE CASE:
  817. ISP/Speed Subscription:
  818. Modem Type/Brand/Model:
  819. Device using for setup:
  820. LED status of the nodes:
  821. ○ Node 1:
  822. ○ Node 2:
  823. ○ Node 3:
  824. Linksys app installed:
  825. Velop firmware updated:
  826. DETAILED PROBLEM DESCRIPTION:
  827.  
  828. TROUBLESHOOTING STEPS:
  829. ============================================
  830.  
  831.  
  832.  
  833. ============================================
  834. IP Details:
  835. ○ WAN IP  :
  836. ○ LAN IP1 :
  837. ○ LAN IP2 :
  838. ○ LAN IP3 :
  839.  
  840. Channel Finder used: NO
  841. Alert related to the device or the issue: (Type IRC#) NA
  842. KB Article used for fixing the customer's issue: (Type KB#) NA
  843. If for RMA, serial number of defective node/nodes: NA
  844. RMA Approver’s Name and Badge ID: NA
  845.  
  846. Questions:
  847. • Did they ran the setup? YES
  848. • If YES how did the customer proceeded with the setup - followed steps on the app
  849. • Is there an error during setup? Yes/NO
  850. • If yes, what is the error message? na
  851.  
  852. RESOLUTION/CLOSING REMARKS:
  853. Agent’s idea of what the root cause/real problem was: NA
  854. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  855. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  856. Customer agreed to close the case: YES
  857. Customer agreed that issue was Resolved: YES
  858. Customer satisfied: YES
  859. =====================================================================================
  860. =====================================================================================
  861. =====================================================================================
  862. =====================================================================================
  863. Time Started:
  864. Time Ended:
  865. Phone Extension:364439
  866. Transferring Tech:
  867.  
  868. CUSTOMER'S INFORMATION:
  869. Name:
  870. Email:
  871. Phone:
  872.  
  873. RELEVANT NETWORK INFO:
  874. Serial Numbers/Firmware/Name: WHW03
  875. Node 1:
  876. Node 2:
  877. Node 3:
  878.  
  879. Manufactured Date:
  880. Warranty Exp Date:
  881.  
  882. BRIEF SUMMARY & STATUS OF THE CASE:
  883. ISP/Speed Subscription:
  884. Modem Type/Brand/Model:
  885. Device using for setup:
  886. LED status of the nodes:
  887. ○ Node 1:
  888. ○ Node 2:
  889. ○ Node 3:
  890. Linksys app installed:
  891. Velop firmware updated:
  892. DETAILED PROBLEM DESCRIPTION:
  893.  
  894. TROUBLESHOOTING STEPS:
  895. ============================================
  896.  
  897.  
  898.  
  899. ============================================
  900. IP Details:
  901. ○ WAN IP  :
  902. ○ LAN IP1 :
  903. ○ LAN IP2 :
  904. ○ LAN IP3 :
  905.  
  906. Channel Finder used: NO
  907. Alert related to the device or the issue: (Type IRC#) NA
  908. KB Article used for fixing the customer's issue: (Type KB#) NA
  909. If for RMA, serial number of defective node/nodes: NA
  910. RMA Approver’s Name and Badge ID: NA
  911.  
  912. Questions:
  913. • Did they ran the setup? YES
  914. • If YES how did the customer proceeded with the setup - followed steps on the app
  915. • Is there an error during setup? Yes/NO
  916. • If yes, what is the error message? na
  917.  
  918. RESOLUTION/CLOSING REMARKS:
  919. Agent’s idea of what the root cause/real problem was: NA
  920. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  921. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  922. Customer agreed to close the case: YES
  923. Customer agreed that issue was Resolved: YES
  924. Customer satisfied: YES
  925. =====================================================================================
  926. =====================================================================================
  927. =====================================================================================
  928. =====================================================================================
  929. Time Started:
  930. Time Ended:
  931. Phone Extension:364439
  932. Transferring Tech:
  933.  
  934. CUSTOMER'S INFORMATION:
  935. Name:
  936. Email:
  937. Phone:
  938.  
  939. RELEVANT NETWORK INFO:
  940. Serial Numbers/Firmware/Name: WHW03
  941. Node 1:
  942. Node 2:
  943. Node 3:
  944.  
  945. Manufactured Date:
  946. Warranty Exp Date:
  947.  
  948. BRIEF SUMMARY & STATUS OF THE CASE:
  949. ISP/Speed Subscription:
  950. Modem Type/Brand/Model:
  951. Device using for setup:
  952. LED status of the nodes:
  953. ○ Node 1:
  954. ○ Node 2:
  955. ○ Node 3:
  956. Linksys app installed:
  957. Velop firmware updated:
  958. DETAILED PROBLEM DESCRIPTION:
  959.  
  960. TROUBLESHOOTING STEPS:
  961. ============================================
  962.  
  963.  
  964.  
  965. ============================================
  966. IP Details:
  967. ○ WAN IP  :
  968. ○ LAN IP1 :
  969. ○ LAN IP2 :
  970. ○ LAN IP3 :
  971.  
  972. Channel Finder used: NO
  973. Alert related to the device or the issue: (Type IRC#) NA
  974. KB Article used for fixing the customer's issue: (Type KB#) NA
  975. If for RMA, serial number of defective node/nodes: NA
  976. RMA Approver’s Name and Badge ID: NA
  977.  
  978. Questions:
  979. • Did they ran the setup? YES
  980. • If YES how did the customer proceeded with the setup - followed steps on the app
  981. • Is there an error during setup? Yes/NO
  982. • If yes, what is the error message? na
  983.  
  984. RESOLUTION/CLOSING REMARKS:
  985. Agent’s idea of what the root cause/real problem was: NA
  986. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  987. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  988. Customer agreed to close the case: YES
  989. Customer agreed that issue was Resolved: YES
  990. Customer satisfied: YES
  991. =====================================================================================
  992. =====================================================================================
  993. =====================================================================================
  994. =====================================================================================
  995. Time Started:
  996. Time Ended:
  997. Phone Extension:364439
  998. Transferring Tech:
  999.  
  1000. CUSTOMER'S INFORMATION:
  1001. Name:
  1002. Email:
  1003. Phone:
  1004.  
  1005. RELEVANT NETWORK INFO:
  1006. Serial Numbers/Firmware/Name: WHW03
  1007. Node 1:
  1008. Node 2:
  1009. Node 3:
  1010.  
  1011. Manufactured Date:
  1012. Warranty Exp Date:
  1013.  
  1014. BRIEF SUMMARY & STATUS OF THE CASE:
  1015. ISP/Speed Subscription:
  1016. Modem Type/Brand/Model:
  1017. Device using for setup:
  1018. LED status of the nodes:
  1019. ○ Node 1:
  1020. ○ Node 2:
  1021. ○ Node 3:
  1022. Linksys app installed:
  1023. Velop firmware updated:
  1024. DETAILED PROBLEM DESCRIPTION:
  1025.  
  1026. TROUBLESHOOTING STEPS:
  1027. ============================================
  1028.  
  1029.  
  1030.  
  1031. ============================================
  1032. IP Details:
  1033. ○ WAN IP  :
  1034. ○ LAN IP1 :
  1035. ○ LAN IP2 :
  1036. ○ LAN IP3 :
  1037.  
  1038. Channel Finder used: NO
  1039. Alert related to the device or the issue: (Type IRC#) NA
  1040. KB Article used for fixing the customer's issue: (Type KB#) NA
  1041. If for RMA, serial number of defective node/nodes: NA
  1042. RMA Approver’s Name and Badge ID: NA
  1043.  
  1044. Questions:
  1045. • Did they ran the setup? YES
  1046. • If YES how did the customer proceeded with the setup - followed steps on the app
  1047. • Is there an error during setup? Yes/NO
  1048. • If yes, what is the error message? na
  1049.  
  1050. RESOLUTION/CLOSING REMARKS:
  1051. Agent’s idea of what the root cause/real problem was: NA
  1052. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  1053. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  1054. Customer agreed to close the case: YES
  1055. Customer agreed that issue was Resolved: YES
  1056. Customer satisfied: YES
  1057. =====================================================================================
  1058. =====================================================================================
  1059. =====================================================================================
  1060. =====================================================================================
  1061. Time Started:
  1062. Time Ended:
  1063. Phone Extension:364439
  1064. Transferring Tech:
  1065.  
  1066. CUSTOMER'S INFORMATION:
  1067. Name:
  1068. Email:
  1069. Phone:
  1070.  
  1071. RELEVANT NETWORK INFO:
  1072. Serial Numbers/Firmware/Name: WHW03
  1073. Node 1:
  1074. Node 2:
  1075. Node 3:
  1076.  
  1077. Manufactured Date:
  1078. Warranty Exp Date:
  1079.  
  1080. BRIEF SUMMARY & STATUS OF THE CASE:
  1081. ISP/Speed Subscription:
  1082. Modem Type/Brand/Model:
  1083. Device using for setup:
  1084. LED status of the nodes:
  1085. ○ Node 1:
  1086. ○ Node 2:
  1087. ○ Node 3:
  1088. Linksys app installed:
  1089. Velop firmware updated:
  1090. DETAILED PROBLEM DESCRIPTION:
  1091.  
  1092. TROUBLESHOOTING STEPS:
  1093. ============================================
  1094.  
  1095.  
  1096.  
  1097. ============================================
  1098. IP Details:
  1099. ○ WAN IP  :
  1100. ○ LAN IP1 :
  1101. ○ LAN IP2 :
  1102. ○ LAN IP3 :
  1103.  
  1104. Channel Finder used: NO
  1105. Alert related to the device or the issue: (Type IRC#) NA
  1106. KB Article used for fixing the customer's issue: (Type KB#) NA
  1107. If for RMA, serial number of defective node/nodes: NA
  1108. RMA Approver’s Name and Badge ID: NA
  1109.  
  1110. Questions:
  1111. • Did they ran the setup? YES
  1112. • If YES how did the customer proceeded with the setup - followed steps on the app
  1113. • Is there an error during setup? Yes/NO
  1114. • If yes, what is the error message? na
  1115.  
  1116. RESOLUTION/CLOSING REMARKS:
  1117. Agent’s idea of what the root cause/real problem was: NA
  1118. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  1119. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  1120. Customer agreed to close the case: YES
  1121. Customer agreed that issue was Resolved: YES
  1122. Customer satisfied: YES
  1123. =====================================================================================
  1124. =====================================================================================
  1125. =====================================================================================
  1126. =====================================================================================
  1127. Time Started:
  1128. Time Ended:
  1129. Phone Extension:364439
  1130. Transferring Tech:
  1131.  
  1132. CUSTOMER'S INFORMATION:
  1133. Name:
  1134. Email:
  1135. Phone:
  1136.  
  1137. RELEVANT NETWORK INFO:
  1138. Serial Numbers/Firmware/Name: WHW03
  1139. Node 1:
  1140. Node 2:
  1141. Node 3:
  1142.  
  1143. Manufactured Date:
  1144. Warranty Exp Date:
  1145.  
  1146. BRIEF SUMMARY & STATUS OF THE CASE:
  1147. ISP/Speed Subscription:
  1148. Modem Type/Brand/Model:
  1149. Device using for setup:
  1150. LED status of the nodes:
  1151. ○ Node 1:
  1152. ○ Node 2:
  1153. ○ Node 3:
  1154. Linksys app installed:
  1155. Velop firmware updated:
  1156. DETAILED PROBLEM DESCRIPTION:
  1157.  
  1158. TROUBLESHOOTING STEPS:
  1159. ============================================
  1160.  
  1161.  
  1162.  
  1163. ============================================
  1164. IP Details:
  1165. ○ WAN IP  :
  1166. ○ LAN IP1 :
  1167. ○ LAN IP2 :
  1168. ○ LAN IP3 :
  1169.  
  1170. Channel Finder used: NO
  1171. Alert related to the device or the issue: (Type IRC#) NA
  1172. KB Article used for fixing the customer's issue: (Type KB#) NA
  1173. If for RMA, serial number of defective node/nodes: NA
  1174. RMA Approver’s Name and Badge ID: NA
  1175.  
  1176. Questions:
  1177. • Did they ran the setup? YES
  1178. • If YES how did the customer proceeded with the setup - followed steps on the app
  1179. • Is there an error during setup? Yes/NO
  1180. • If yes, what is the error message? na
  1181.  
  1182. RESOLUTION/CLOSING REMARKS:
  1183. Agent’s idea of what the root cause/real problem was: NA
  1184. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  1185. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  1186. Customer agreed to close the case: YES
  1187. Customer agreed that issue was Resolved: YES
  1188. Customer satisfied: YES
  1189. =====================================================================================
  1190. =====================================================================================
  1191. =====================================================================================
  1192. =====================================================================================
  1193. Time Started:
  1194. Time Ended:
  1195. Phone Extension:364439
  1196. Transferring Tech:
  1197.  
  1198. CUSTOMER'S INFORMATION:
  1199. Name:
  1200. Email:
  1201. Phone:
  1202.  
  1203. RELEVANT NETWORK INFO:
  1204. Serial Numbers/Firmware/Name: WHW03
  1205. Node 1:
  1206. Node 2:
  1207. Node 3:
  1208.  
  1209. Manufactured Date:
  1210. Warranty Exp Date:
  1211.  
  1212. BRIEF SUMMARY & STATUS OF THE CASE:
  1213. ISP/Speed Subscription:
  1214. Modem Type/Brand/Model:
  1215. Device using for setup:
  1216. LED status of the nodes:
  1217. ○ Node 1:
  1218. ○ Node 2:
  1219. ○ Node 3:
  1220. Linksys app installed:
  1221. Velop firmware updated:
  1222. DETAILED PROBLEM DESCRIPTION:
  1223.  
  1224. TROUBLESHOOTING STEPS:
  1225. ============================================
  1226.  
  1227.  
  1228.  
  1229. ============================================
  1230. IP Details:
  1231. ○ WAN IP  :
  1232. ○ LAN IP1 :
  1233. ○ LAN IP2 :
  1234. ○ LAN IP3 :
  1235.  
  1236. Channel Finder used: NO
  1237. Alert related to the device or the issue: (Type IRC#) NA
  1238. KB Article used for fixing the customer's issue: (Type KB#) NA
  1239. If for RMA, serial number of defective node/nodes: NA
  1240. RMA Approver’s Name and Badge ID: NA
  1241.  
  1242. Questions:
  1243. • Did they ran the setup? YES
  1244. • If YES how did the customer proceeded with the setup - followed steps on the app
  1245. • Is there an error during setup? Yes/NO
  1246. • If yes, what is the error message? na
  1247.  
  1248. RESOLUTION/CLOSING REMARKS:
  1249. Agent’s idea of what the root cause/real problem was: NA
  1250. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  1251. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  1252. Customer agreed to close the case: YES
  1253. Customer agreed that issue was Resolved: YES
  1254. Customer satisfied: YES
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