I am disappointed to hear that you have an unresolved concern that would require you to contact our office and would like to reassure you that I will do everything possible to find a satisfactory outcome.

After researching your concerns, my understanding of your concern is as follows:
-          You have been advised that your internet usage is too high
-          You disagree with our usage policy and potential termination of services

Please feel free to add or correct any of the details in the above summary of your concern. Please also indicate your preferred method of communication and the time that is most convenient for us to connect and discuss the details of your concerns.