Adam Bass
07493 235498
Adam_bass@outlook.com

Profile:-

An individual, who has a positive attitude towards work and other colleagues. He can adapt to business changes whether they are small or big. Has experience in Customer Service, in face to face or over the phone doing Shop Work, Cleaning Industry and the Travel and Tourism Industry. A hardworking individual, who is always looking to expand their current skills to be a better and more efficient worker and team player,

Achievements:-

Has worked in different customer service roles doing face to face jobs to over the phone.
Has a good understanding of today’s technology
Developed knowledge in Microsoft programs and internet explorer.
Army way of life and values.

Career History:-

The Cheshire Line Tavern - Kitchen Assistant		             		 December 2015 - Present

The job role is to ensure that the kitchen is cleaned, this includes all pots and utensils to Environmental Health Standards. The role also includes working alongside the Chiefs and Catering Department.

Combat Infantryman’s Army					March 2015 – December 2015

The course delivers not only a trained soldier but also a young man who understands the importance of teamwork and the value of working in a disciplined and structured environment.  The course was not completed, however during the time at the Infantry Training Centre, have been exposed to the Army’s core values and a first class system of training and personal development.

Wythenshawe Taxi Private Hire (Club Cars)
Customer Service/phone operative.                       	               		August 2014 to September 2014

The role was for me to answer calls from customers requiring a taxi to a set destination also asking if they have any special requirements. I had to input the customer’s personal information into the system which would then release the job to a taxi driver which will then shortly collect the customer. I have to then make sure the taxi has made it from point A to point B safely. Also I am responsible for ringing customers to inform them of their taxi booking if the taxi is booked in advance.

Take inbound and outbound calls from customer who wish to use the service
Time management is key to this job as I had to make sure I was at work to talk calls from the customers
To take calls and book customers with taxi drivers and to keep the customer updated of any delays or changes.
To make sure the taxi driver has picked up the customer and has safely dropped them off from point A to B.

Wilsons Greengrocers - Shop Assistant			               March 2014 to August 2014

In this role I was given the job opening the shop and setting up the front with fruit and vegetables in a morning, stock replenishment, cleaning, delivering orders to restaurants. I was also responsible for giving out high quality customer service to any customer that approached the store. This was a part time when needed position.

Opening the shop early hours in the morning from 6am to make sure the shop was ready for customers to shop
To keep the shelves replenished throughout the day so customers have a wide variety of items to choose from
To service customers on the tills and to give them the correct change
Occasionally closing the shop and cleaning the shop before I finish for the next day

Carroll Cleaning Company Ltd - Cleaning Operator 		       March 2012 to March 2013

In this role I had to clean office space and floors of the building block, this included hovering, dusting and cleaning the communal area. This was a part time position completing 15 hours a week.

After I had completed my cleaning, the work was checked over to make sure I did my job to the specification of to the business.
Had to make sure the office was left tidy and clear of any rubbish so it was presentable for the staff.

Manchester Airport - School Experience 		                        4th July 2011 to July 2011

This was work experience that I completed whilst I was in secondary school. I applied to work within the airport to gain experience on how the airport runs and the general daily routine. The experience was with another school pupil and we were shown and taught a wide range on what goes on within an airport. The whole experience was run by Manchester Airport Learning and Development Staff.

We were shown around the airport which included the fire exits, communal area, the terminals, the outlets and the seating areas where passenger can go.
Took a behind the scenes tour of the Thomas Cook Hanger and saw what goes in and out of the hanger on any time of the day.
We took a visit to the Airport Train Station so that we knew where it was in case a passenger or we needed to get there.
Acknowledged a number of different sessions like what the Customer Service Standards are, General Security Awareness on what to look for passenger behaviours and Work Behaviours Training to be a good employee.
Spent time out on patrol with Greater Manchester Police on the runways and saw what their jobs entailed on to make sure the planes can take off with no risk involved.
Managed to be put on a number of tours through the airport like a visit to the Airfield operations Tower which manage the take-off and landing of aircrafts. A visit of the Airport Fire Station and a visit of the Greater Manchester Police Communications Tower

Education

Manchester Enterprise Academy four GCSE’s
Manchester Enterprise Academy two BTEC qualifications

References Available on Request