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  1. 2021-04-30T17:22:43.169-0400 ERROR application/fleet_gateway.go:186 failed to dispatch actions, error: operator: failed to execute step sc-run, error: operation 'Exec' failed (return code: 21): 2021-04-30 21:22:42: info: Main.cpp:278 Upgrading existing installation (protected)
  2. 2021-04-30 21:22:42: info: InstallLib.cpp:392 Attempting to create a rollback package
  3. 2021-04-30 21:22:42: info: InstallLib.cpp:399 Failed to create rollback package, attempting full uninstall
  4. 2021-04-30 21:22:42: debug: Service.cpp:801 PPL is supported
  5. 2021-04-30 21:22:42: warning: Util.cpp:899 Error encountered while unprotecting service for uninstall
  6. 2021-04-30 21:22:42: error: Service.cpp:359 OpenServiceW failed with error 1060
  7. 2021-04-30 21:22:42: error: Service.cpp:359 OpenServiceW failed with error 1060
  8. 2021-04-30 21:22:42: error: Service.cpp:169 OpenServiceA failed with error 1060
  9. 2021-04-30 21:22:42: error: Util.cpp:936 Endpoint service was unable to be deleted or scheduled for deletion.
  10. 2021-04-30 21:22:42: error: Service.cpp:169 OpenServiceA failed with error 1060
  11. 2021-04-30 21:22:42: error: Util.cpp:954 Endpoint driver service was unable to be deleted or scheduled for deletion.
  12. 2021-04-30 21:22:42: info: InstallLib.cpp:251 Uninstall completed
  13. 2021-04-30 21:22:42: info: InstallLib.cpp:401 Proceeding with install
  14. 2021-04-30 21:22:42: info: InstallLib.cpp:181 Installing from endpoint-security-resources.zip
  15. 2021-04-30 21:22:42: info: Internal.cpp:188 Extracting installation artifacts
  16. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\elastic-endpoint.yaml
  17. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\WINDOWS\System32\Drivers\elastic-endpoint-driver.sys
  18. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\WINDOWS\System32\Drivers\ElasticElam.sys
  19. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\SecurityProductInformation.ini
  20. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\elastic-endpoint.exe
  21. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-model
  22. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-exceptionlist
  23. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-blocklist
  24. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\production-ransomware-v1-windows
  25. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-ransomware-v1-windows
  26. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-exceptionlist-windows
  27. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-trustlist-windows-v1
  28. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.json
  29. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.sig
  30. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-malware-signature-v1-windows
  31. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-exceptionlist
  32. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-blocklist
  33. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-model
  34. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\resources\elastic-endpoint-security.png
  35. 2021-04-30 21:22:43: error: Util.cpp:745 ELAM driver service already in use.
  36. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\elastic-endpoint.yaml]
  37. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\WINDOWS\System32\Drivers\elastic-endpoint-driver.sys]
  38. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\WINDOWS\System32\Drivers\ElasticElam.sys]
  39. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\SecurityProductInformation.ini]
  40. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\elastic-endpoint.exe]
  41. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-model]
  42. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-exceptionlist]
  43. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-blocklist]
  44. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\production-ransomware-v1-windows]
  45. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-ransomware-v1-windows]
  46. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-exceptionlist-windows]
  47. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-trustlist-windows-v1]
  48. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.json]
  49. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.sig]
  50. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-malware-signature-v1-windows]
  51. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-exceptionlist]
  52. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-blocklist]
  53. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-model]
  54. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\resources\elastic-endpoint-security.png]
  55. 2021-04-30 21:22:43: info: InstallLib.cpp:424 Install failed and no rollback package exists: operation 'Exec' failed (return code: 21): 2021-04-30 21:22:42: info: Main.cpp:278 Upgrading existing installation (protected)
  56. 2021-04-30 21:22:42: info: InstallLib.cpp:392 Attempting to create a rollback package
  57. 2021-04-30 21:22:42: info: InstallLib.cpp:399 Failed to create rollback package, attempting full uninstall
  58. 2021-04-30 21:22:42: debug: Service.cpp:801 PPL is supported
  59. 2021-04-30 21:22:42: warning: Util.cpp:899 Error encountered while unprotecting service for uninstall
  60. 2021-04-30 21:22:42: error: Service.cpp:359 OpenServiceW failed with error 1060
  61. 2021-04-30 21:22:42: error: Service.cpp:359 OpenServiceW failed with error 1060
  62. 2021-04-30 21:22:42: error: Service.cpp:169 OpenServiceA failed with error 1060
  63. 2021-04-30 21:22:42: error: Util.cpp:936 Endpoint service was unable to be deleted or scheduled for deletion.
  64. 2021-04-30 21:22:42: error: Service.cpp:169 OpenServiceA failed with error 1060
  65. 2021-04-30 21:22:42: error: Util.cpp:954 Endpoint driver service was unable to be deleted or scheduled for deletion.
  66. 2021-04-30 21:22:42: info: InstallLib.cpp:251 Uninstall completed
  67. 2021-04-30 21:22:42: info: InstallLib.cpp:401 Proceeding with install
  68. 2021-04-30 21:22:42: info: InstallLib.cpp:181 Installing from endpoint-security-resources.zip
  69. 2021-04-30 21:22:42: info: Internal.cpp:188 Extracting installation artifacts
  70. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\elastic-endpoint.yaml
  71. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\WINDOWS\System32\Drivers\elastic-endpoint-driver.sys
  72. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\WINDOWS\System32\Drivers\ElasticElam.sys
  73. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\SecurityProductInformation.ini
  74. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\elastic-endpoint.exe
  75. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-model
  76. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-exceptionlist
  77. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-blocklist
  78. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\production-ransomware-v1-windows
  79. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-ransomware-v1-windows
  80. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-exceptionlist-windows
  81. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-trustlist-windows-v1
  82. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.json
  83. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.sig
  84. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-malware-signature-v1-windows
  85. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-exceptionlist
  86. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-blocklist
  87. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-model
  88. 2021-04-30 21:22:43: info: Internal.cpp:358 Writing installation file C:\Program Files\Elastic\Endpoint\cache\resources\elastic-endpoint-security.png
  89. 2021-04-30 21:22:43: error: Util.cpp:745 ELAM driver service already in use.
  90. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\elastic-endpoint.yaml]
  91. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\WINDOWS\System32\Drivers\elastic-endpoint-driver.sys]
  92. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\WINDOWS\System32\Drivers\ElasticElam.sys]
  93. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\SecurityProductInformation.ini]
  94. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\elastic-endpoint.exe]
  95. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-model]
  96. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-exceptionlist]
  97. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\endpointpe-v4-blocklist]
  98. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\production-ransomware-v1-windows]
  99. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-ransomware-v1-windows]
  100. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-exceptionlist-windows]
  101. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\global-trustlist-windows-v1]
  102. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.json]
  103. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\manifest.sig]
  104. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-malware-signature-v1-windows]
  105. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-exceptionlist]
  106. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-blocklist]
  107. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\artifacts\global-artifacts\diagnostic-endpointpe-v4-model]
  108. 2021-04-30 21:22:43: debug: File.cpp:471 Removing [C:\Program Files\Elastic\Endpoint\cache\resources\elastic-endpoint-security.png]
  109. 2021-04-30 21:22:43: info: InstallLib.cpp:424 Install failed and no rollback package exists
  110.  
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