Do I need an account to place an order?

You do not need to create an account in order to place an order; you can checkout as a guest.


Why should I create an account?

Creating an account has a number of benefits. You can review the status of your current and past orders, identify your favourite stores and products for easier online shopping, store multiple addresses for delivery to make online checkout more efficient, and manage how you receive Wine Plaza emails about special offers and upcoming products.



What type of communication will I receive if I create an account?

You will only receive emails about your account or orders you’ve placed. Additional emails about special offers and upcoming products will only be sent to account holders who have opted in to receive such messages. Account holders can unsubscribe from receiving these emails at anytime, by simply updating their profile preferences.



How do I create an account?

To create an account, please follow these steps:

1. Click “Sign In/Register” at the top left of the page.

2. Click the “Create Account” button.

3. Fill in the required fields (name, email address, confirmation that you are 19 years of age or older) then select an account password.

4. If you would like to receive emails about special offers and upcoming products, click the box to opt in.

5. Click the “Register” button and your account will be set up.

6. Once your account has been created, you will receive a welcome email from us, if you have opted-in to receive email communication.



How can I check to see if I already have an account?

If you can’t remember whether or not you created an account, try the “Forgot Your Password” link. You will be prompted to enter your email address. If an account does not exist for that email address, you will receive an error message. You can then proceed to create an account if you wish.



How do I change my personal information?

To change your personal information, please follow these steps:

1. Log in to your account and click “My Account.”

2. Click the “Profile” link to make changes to your personal information.

3. Click the “Edit” button in the section of the information you would like to change (such as information about you, your Wine Plaza account or your preferences).

4. Once edits are made, click “Save Changes.”




What if I forget my password?

If you can't remember your password, please follow these steps:

1. Click the “Forgot Your Password” link.

2. Enter your email address and click “Submit.”

3. We'll email you a link to reset your password. Make sure to check your spam filters if the message does not arrive within a few minutes.

4. Once you receive the email, click on the link in the email: this will bring you back to Http://wineplaza.ca where you’ll be asked to log in using the temporary password, provided in the email.

5. After logging in, you will be required to create a new password.




PRODUCTS


How will I know what products are available to purchase online?

If a product is available to purchase online there will be an “Add to Cart” button beside the product.


What happens if a product is out of stock online?

You can check the site later to see if an item is back in stock.


Why can't I add a product to my cart?

Only products that are available for purchase online can be added to your cart. If a product is available for purchase online, you will not be able to add it to your cart if there is not enough inventory available for the quantity you requested, or if the product is out of stock. If a product is not available for purchase online or is out of stock online, an “Add to Cart” button will not appear beside the product.



ORDER
Is there a minimum or maximum quantity or value for an order?

Your cart must contain at least 1 item; total order(s) in the cart must be valued at a minimum of $50. The maximum quantity in a cart is 30 items; the maximum value of total order(s) in a cart is $2,000. The minimum and maximum cart values are before shipping fees and taxes and are subject to change without notice.



As the purchaser, what will I receive?

For home delivery orders, you will receive two email confirmations: (1) an Order Receipt, when your order is received, and (2) a Shipping Confirmation, when your order has been shipped.
If you do not receive an email confirmation from us right away, please check your junk mail or spam filter.


If I’m having difficulties placing an order or have questions regarding my order, who can I contact?

Unfortunately we are unable to place orders on the customer’s behalf. Should you have any questions regarding your order, please contact Wine Plaza via email: admin@wineplaza.ca or by phone at 1-438-792-6910. The service is open Monday to Friday from 8:30 a.m. to 6 p.m., and Saturday from 9 a.m. to 6 p.m.


Can I check the status of my order?

Registered account holders have the ability to check the status of their order and review their order history. Click here for how to track an order.



Am I guaranteed to receive the products I ordered?

Unfortunately we cannot guarantee that your order will be completely filled, as breakages and mis-shipments may result in unforeseen order shortages. If your order is not completely filled, you will receive a Short Shipped email indicating the quantity you ordered and the quantity that has shipped.



Can I add, remove or substitute an item in my order?

Once an order is placed, the details of that order are final, including the items purchased. If there is another item that you would like to purchase, you will need to create a new order.


What if my package is damaged?

If your package arrives damaged, please bring it to any Wine Plaza store, along with proof of purchase (which will be enclosed in your package) to get a refund for your product. Click for more about our return policy.


Can I cancel an order?

Online orders can only be cancelled within 24hours of placing order




PAYMENT
What type of payment is required to place an order?

Payment can be made by only Interac Online.

Can I use gift cards for online purchases?

Unfortunately we cannot accept gift cards for online purchases at this time.


What happens to my order if payment is declined?

If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined. You will have to contact your bank.




SHIPPING & DELIVERY
Where can I have my order shipped?

You can place an order from all Provinces and Cities in Canada



Are there any delivery charges when I order?

Yes, delivery charges depends on your delivery option.


What are the delivery options and time frames?


Delivery Method

Cost

Delivery Time Frame**

Next Day Delivery
$16.95
per order plus tax*
 	Orders received before 1:00 pm cut off time Monday to Friday are eligible for delivery the next business day

Orders received after the cut off time or on weekends & holidays will be delivered in two business days.

Standard Delivery
$11.95
per order plus tax*



May take 2-4 days for orders fulfilled by Wine Plaza

May take 1-2 weeks for orders fulfilled by third-party supplier.


*Cart may include multiple orders.

**Delivery times vary by product type and method of delivery. Typically, urban addresses will receive packages within the early part of delivery estimates; expect the latter part of delivery estimates for rural addresses.


Can I change the shipping location of my order?

Once an order has been placed, all details are final and cannot be changed, including the shipping location.



How do I track my order?

Account holders can view the status of an order when they log in to their account. If your order is designated for home delivery, you may track your package by linking to the Canada Post website and using the tracking number provided to you in the Shipping Confirmation email you will receive when your order ships.


What do I need to pick up my order?

To complete your pickup, please bring the Shipping Confirmation email along with government-issued photo ID to the store. You will also be required to present proof of legal drinking age upon pickup of your order. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card. For information on obtaining a BYID card, click here.



What happens if I'm not home to receive my shipment?

Canada Post requires a signature for all deliveries. If you are not home to receive your package the carrier will leave a delivery notice card with the address of the closest postal outlet where you can retrieve your package. You will need to show valid government ID and proof of legal drinking age to claim the package from the postal outlet.



How long will they hold my purchase?

For home delivery orders, the postal outlet will keep your package for 15 calendar days. If you haven’t picked up your package within that time, it will be returned to Wine Plaza.


What do I do if I received the wrong product?

Please bring it to any Wine Plaza or Ship it back to our address, along with the proof of purchase, to get a refund for your product. If the store has the correct product in stock they may do a product exchange.

RETURN POLICY
What is the Wine Plaza return policy?

When you receive your package, we ask that you examine it closely. If you are not completely satisfied with a product, you may return it back to Wine Plaza for a refund equal to the purchase price (excluding the amount of the delivery charge (if any)) for such product, subject to the following conditions: (i) the product must be in saleable condition, (ii) the product must be returned within thirty (30) days after pickup or delivery, and (iii) the product must be accompanied by the original receipt. Returns will not be accepted without your receipt as proof of purchase. However, if you receive a defective product, a receipt is not required to return the defective product to the Wine Plaza.

SOCIAL RESPONSIBILITIES
What are my social responsibilities?

When you submit an order, you are representing that you are aged 19 years or older and that you are not purchasing goods for anyone who is younger than 19 years of age. You (or the designated person picking up the order at the store, or signing for the order during home delivery) will be required to present proof of legal drinking age. Acceptable proof includes a valid driver’s license, passport, citizenship card and BYID photo identification card. The designated pickup location or courier may refuse release of goods if proper identification is not produced or if the recipient either is or appears to be intoxicated.