Dammit Samsung

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You are now chatting with 'Aiden'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is #################

Aiden: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: hi, two things

Visitor: 1 your chat support form doesn't authenticate the data that's provided

Visitor: I was able to edit the HTML and add ######## to the list of model numbers and it went through

Visitor: (Inspect Element ftw)

Visitor: but more to the point: I was wondering if there is a way to remove factory-installed apps from the device without rooting it

Visitor: (i.e. Beats Music)

Aiden: Thank you for the model number.

Aiden: Unfortunately, it is not possible to uninstall pre-installed apps on the phone.

Aiden: I am sorry for any inconvenience this may have caused due to product limitations.

Visitor: well, it is, because Android is Linux-based :P

Visitor: but ok

Visitor: I'll have to root it then :(

Aiden: Thank you for understanding.

Aiden: Rooting the phone voids warranty on it.

Visitor: thanks anyway

Visitor: I don't give a shit about warranties :D

Aiden: May I help you with anything else?

Visitor: nope

Aiden: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.

Aiden: Take care!

Chat InformationChat session has been terminated by the Samsung Agent.