EA SUPPORT - MORE SHIT SUPPORT

You: Hi,

I bought the original Sims 3 Collectors Edition. I recently moved and my game box is somewhere packed away so I am unable to get the code from it. Since I installed and activated it before, Origin has my key on record but the key its showing isn\'t being accepted at all from the downloaded installation from Origin. The key its showing for is just Sims 3 and not Collectors Edition as well, the key is: @@@KEY REMOVED@@@
Would you be able to look into why its not working and possibly look up my original code because this can not be it as its not being accepted. I have many packs and other games attached to my original Sims 3 Collectors Edition as well and I don\'t want these to be effected as well. I need to get the game installed because I purchased Showtime Collector\'s Edition but I needs my original installed first.

Thank you.



********EA's REPLY********

Hello xxxxxx,

Thank you for contacting Electronic Arts.

I am grateful for giving me an opportunity to review your case; I assure you my support in getting this resolved.

I review your email. Please provide us a scan copy of the manual (where the code is printed) and the purchase receipt with your signature. In case the scanner is not available, a mobile camera can be used.
May I know please where you purchased the game?

I look forward to your reply.

Regards,
Gaurav
Electronic Arts – World Wide Customer Experience