Main Resources Template

Email Forwarding: https://help.unc.edu/help/taking-your-e-mail-and-data-with-you-when-you-leave/

ONYEN STATUS - https://unc.policystat.com/policy/5150152/latest/

PGP- ITS operations center- 919-962-6503

-Faculty portal- https://outlook.office.com/owa/?realm=ad.unc.edu&exsvurl=1&ll-cc=1033&modurl=0&path=/attachmentlightbox

-MacNider- Local IT bottom floor room - 65

-SOMIT WALK IN- 919-843-2703

000000003765262- afs
genesis- control center
-Port activation- ITS-NETDEPLOYMENT

-Facilites repair request - https://facilities.unc.edu/

-MED school walk in- 65 Mckighter Hall

-Resnet site-

-Cashiers office

Phone: 919-962-1368
cashier@unc.edu

https://its.unc.edu/resource/resnet/

Cook-203
Lion and science anex - 125

Adjunct Instructor-

-CTI is located under UNC Services > ITS Services > AFS Data Request

https://csgold.onecard.unc.edu/student/welcome.php-checke one card balance

-Connect carolina access- Connect carolina triage
EPR access in email
152.2.255.242- ip addresss for vpn connection

-http://registrar.unc.edu/

- Dental school help number- (919) 537-3737

-Business system fininance-E Pro issues

-peopleadmin access- CONNECTCAROLINA-BSHD-HR

-Grades@unc.edu - professors can ask about grades and connect carolina issues

-software aquistion - Phone: 919.962.2000
Email: software@unc.edu

-Epar issue- business help desk
-152.2.159.147- remote desktop IP

-Ramses- research program- connect carolina 919.843.2594

-shareware.unc.edu- where students download application to print to cci computers - its one for color and one for black and white.

-OIS- med school help desk
-campus services- is for on campus IT issues

-FERPA TRAINING- https://registrar.unc.edu/academic-services/uncferpa/ferpa-instructions/

- Disabled onyen(red) and no role in improv
route-Connect Carolina Triage
romulo colindres

-If we receive sales calls from any company asking to speak with an administrator in charge of a department or resource, please transfer the call to 919-843-6135

-Redcap issues-Clarence Potter (919-966-4802)
-users login with onyen and onyen password, if password not workign may need to be changed

-school of pharmacy issues, will have to email them they have no Tech support-itsop@unc.edu

-CCI printer issues ITS_TL- Labs
730145473
-Task manager for Mac
Activity monitor
-Print issues and return money                                                where can students and faculty download software
 One card office
-One care office-(919) 962-8024
FSU
 Registrar -910-672-1185
UNC
 Registrar-  (919) 962-3954

Human Rescources-(919) 843-2300

software acquisition- Phone: 919.962.2000

(919) 962-5066
UNC Student Stores, Phone

Tele-Time- route to TIM-tier 3

-Sakai issue- ITS teaching and learining interactive- ITS-ITL


-apply to ABSN or nursing program go to -applynow.unc.edu




_____________________________________________CONNECT CAROLINA GRADE CHANGE REQUEST_______________________

http://registrar.unc.edu/academic-services/grades/grade-change-requests/

__CCI printing__

If students want to add CCI printing funds to their One Cards, they can do so by adding it to the Carolina Convenience account. This will appear as an option after signing in to
https://onecard.itsapps.unc.edu/OneCard/login
If a student wants to print using funds from the Carolina Convenience account, then the CCI printing funds will need to be at a $0 balance before this option appears on the CCI printer

__________________________________________First year enrollment checklist_________________________

http://admissions.unc.edu/enroll/first-year-checklist/


-New student PID issues (919) 962-8024- entered information and was not able to find PID, error message, could not find pid matching information you provided
user does have a social with in the system.
will direct user to the One card office office in order to gain access to her PID

-http://housing.unc.edu/- cant access and register for housing and receiving error message- direct to:
(919) 962-5401




_____________________________________________________________________________where do users sign up for summer classes__________________________Guest id vs onyen



If a users affiliation status is student, member in improv but user has guest ID
disable guest ID and enable the onyen user will need to access with his onyen and not the guest ID in connect carolina


http://summer.unc.edu/registration-schedule/




_______________________________________________________________________________1098T

Form is found in the student center under self service in connect carolina

_____________________________________________________________________________________Install crystal bal

Must install from virtual library
link can be accessed in virtual library
must install citrix reciever\

SEND TICEKTS TO - ITS-TL-LABS

_______________________________________________________________________________________Internet native banner reset/faculty

login with information sheet
next click alter after entering GSASECR
ENTER new password and confirm
save
then go back in and expire
let user know that when they login it will direct user to change password


____________________________________________________________________________________offical transcript link


LINK to offical transcript
http://registrar.unc.edu/academic-services/transcripts-certifications/order-a-transcript/
click Order as an Alumna, Alumnus or Former Student directly from Credentials Solutions
and then click order transcript

___________________________________________________________________________________________access WebCIS hospital access

if user cant access transfer to hospital helpdesk




_____________________________________________________________________________________FSU printing in Building- Rose Phal

Client has a printing account and should log into the printer with the last six of the banner number
drop the 830

________________________________________________________________________________________Hospital transfer

Anything with Epic send to hospital if on hospital side

If user needs assistance with laptop they can take laptop to



___________________________________________________________________________fsu access rds virutal library


students login with full email address and password
after clicking on the application must enter
email and password once again

unc IT accesses with uncfs\unc(lastname)
and password

__________________________________________________________________________________________INFO port issue

send to Business office group

Connect caolina bshd-finance

_______________________________________________________________________________________Software

SAS renewal of licences for software

transfer to software aquistion
____________________________________________________________________________________key chain password

to change key chain password -

go - applications - click utilites - key chain access app

____NAC agent server ranges__

For Med School users we may specify the following servers in this IP range: 172.27.255.56 – 61
-right click on the icon- delete server and add new server range



key chain may have old password in it if it did not update
it can trigger it an cause lockouts

you can clear your key chain password on the mac

___________________________________________________________________________________creative cloud install

google : how to install adobe cc unc
click 1st choice
click creative cloud down load link and walk through steps

________________________________________________________Mac_________________________________________________


-system preference - for installations may need third party vendor access

check to see if third party applications can be installed on the device
clicke security and settings and then check the bottom allow mac......
CONSOLE-for mack is like event viewer for windows
when users are on work(JOB) networks there networks can block prots needed to access unc websites
check consoule

reference 000000003415075

_________________________________________________________________________PGP password reset

Tier 2 needs to reset this info needed below



PGP Password Reset


For Analysts:

If the user gets locked out and calls 962-HELP, please gather the following information for the ticket:
The user’s first and last name:
The user’s organization (School of Dentistry, ITS, etc.):
A phone number where the user can be reached right this instant:
Verify user’s 7 Type Matches in Peoplesoft: 1) PID 2) Onyen 3) Full Legal Name 4) Date of Birth 5) Telephone Number 6) Full Mailing Address 7) Last 4 of SS#
Computer name:
(Optional) Operating system, hard disk size:



_________________________________________________________________________________Access One45


User forgot his passworD
to access or change password for one45
user must be transfered to med school help desk-OIS-CS
help.med.unc.edu (chat support with med school)on right side

Send a ticket to SOMIT-SSS. I'd note that you're routing it there per Jonathan Fish, just in case.

__________________________________________________________________________________________User has not social securtity number on file Needs guest id


User will have informaiton verified
then access improv
users the personal email user has on file if they have access to
-click go-create guest id


__________________________________________________AD TOOLS check for bad password______________________

Can check password for being incorrectly entered

-AD Tools
-active directory
-look down towards bottom
-bad password time


-Onyen.unc.edu
-change or reset password
-check password status


____________________________________________________________________________Mobile device email set up__________________


cheat sheet page on
help.unc.edu
check mid page
Campus Email Cheat Sheet
search for device on that page for set up



_______________________________________________________Map drive on a Mac/windows__________________________________________________

Find Path - if you have mapped network drives and you don't know the UNC path for them, you can start a command prompt (Start | Run | cmd.exe) and use the net use


Make sure focus is on the deskotp click Go- the click connect to server
enter path as:
once path is entered user will need to authenticate and drive will be connected
Note*-user may need to login with ad\uername---------
to find path name to share drive:
example:windows
friendly name: H:\health_cognition_and_behavior
to find
open file explorer
click the drive letter
click in the name bar at top
the friendly name will appear
path can be seen as well


To write in a Mac

Mac-
smb://sph0.sph.unc.edu/health_cognition_behavior_lab/
          server               filename
user will then autheticate with onyen and password

To connect windows share drive type
the drive in backward from the mac

example:

filename\then server name\

--Always close path with slash --

___________________________________________________________________Email migration__________________________

outlook.unc.edu
if he can access heelmail he has been m.igrated

if outlook.unc.edu states cant find mailbox
user may have been migrated
if they can access heelmail they have been migrated

previous fauclty was on exchange server but being now migrated to office365

webapp is exchange
heelmail office 365---





______________________________________information on Bus Routes____________________________________


-Numbers for Public saftey -

919-962-8100

919-962-3951

_________________________________________________Delete/ADD account from outlook_____________________________________


Outlook tab- preferences - accounts - click the account you want to deleted- hit minus sign at bottom of the page

add account- do the same thing


____________________________________________________________________________CCI laptop return policy________________




I know there have been a few calls about CCI computers and wanted to clarify one point in particular
If a user leaves the university before graduating they either have to pay the balance of the laptop or
turn the laptop in. They will receive an email about this once they are not enrolled at UNC.
They do get a one semester pass though and as long as they enroll after that semester they can keep their laptop.
If a user calls and needs to contact CCI about the semester off we can submit a ticket to ITS-CCI and they will
contact the student very quickly. Also if the student is unsure of where to turn the laptop in we can
send a ticket to ITS-CCI for this and they will coordinate with the student to get the laptop turned in.
Remember CCI no longer has a phone number that we can transfer users to.



_________________________________________________________________________________Email scenario______________________



users who have university email and health care email will get a email every 72 hours, asking user to choose primary email

user have choice to choose one or the other

if they choose UNC university email as primary they will show up in system when another user looks them up as a unc employee.

if users choose health care as primary- it will foward all emails from unc email into the health care email

so best choice to keep them seperate is to not choose a primary and keep deleting email

also can create a rule to deleted email automatiically or send to new folder



_____________________________________________________________________________________Email Not synced________________________

If email calander time is not synced
check time zone calander



_________________________________________________________Voicemail access away from office FSU_________________________

http://www.uncfsu.edu/itts/itts-units/telephony/instructions


_______________________________________________________________Change personal information-

Hr for the user department has to change informaiton in the system if user is only an employee and never has been a student
if user has been a student they have to contact registars office


____________________________________________________________________________________E Library book access________

error message

Issues with library issues or ebooks go to
lib.unc.edu

click contact us




_______________________________________________________________2SG Student login online________________

2 SG student login
online publlic administration classes

2sg.unc.edu


____________________________________________________________________direct contact OIS_____________

help.med.unc.edu

can chat with OIS

___________________________________________List serve search and look up___________________________________

-List server manager
-Post master tool

enter list serve name click
either- subscriber list or show subscribers or show list

can look up by user by email address after
getting there name and finding there email
connect carolina get there name
get there PID
get email address from improv
user email of user and click subscribe list to see what servers they are a part of


_______________________________________________________________Office Professional suite install_______________


Can download office office.unc.edu
Office 365 Pro Plus

Students can access office produts in heel mail/ online versions of office pro limited access to office
can download and install office client through software site:

go into site software.unc.edu
office suite 2016
click student option
puts order in software aqutiosn they send link to users email
link takes them to on the hub were they install office
only gets one of them

Faculty and staff **

-have different options

local IT can install office
can come to walk in
they can install office pro plus office.unc.edu has upgrades
They Must uninstall any old office programs 1st and have to be migrated to office365 to use Pro plus

_____________________________ outlook cached files______________________________________________________

If outlook not sending email steps to fix-The web app is server side (heelmail.unc.edu)

1st try to send email from the web version of office heelmail.unc.edu
some times a user can send some times they cant
try to send from outlook client
if user cant- go to

-file explore-local disc C:- click windows-find hidden folders-click appdata-clike on users profile mail box-find ost files- rename
on the end of the file .old1 on each one with different numebr on end
deletes the cache
-then create a new account
do not delted the old one, go to control panel-find mail-add new account with users credentials
set as default mailbox


_______________________________________________________MAC network printer issue ______________________


Choose Apple menu > System Preferences, then click Printers & Scanners.

Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

You can re-add any printers.


____________________________________________________________FSU network id________________________

is logged in using network ID to access computer

_______________________________________________________________setting up outlook client on mac

Setting up in outlook
go to outlook- perferences- accounts- add account-onyen@ad.unc.edu in both slots-
must make default remove old account

_______________________________________________________connect carolina system access__________________________________________________


Route to connect carolina cs- triage




_______________________________________________________________________________Connect carolina entering in lump sum payment awards_____________________________

 Needs to know effective date, user works in SPA
some are SPA, EPA and employees.
User needs to know work period start and end date.

Transfer to HR- not under the star symbol in genesis

________________________________________________________________________________COnference call numbers_________________

User can be transfered to telecom for access to conference call numbers
and or call the operator
if busy transfer to telecom
-Number 962-2211


__________________________________________________________________________________kill devil__________________________

Must request access through onyen services for access,
for help users can email research@email.unc.edu


Contact information Verified?

Detailed Problem Description:

Booting up her desktop computer users computer stays on the splash screen and will not boot up, has been doing this for a few days,
user was out of town for a few days and when she came back in the office users computer would not boot.
user states she never cuts computer off just logs off.


Troubleshooting Steps Taken:

Had user hard reboot the computer, computer hasnt been able to update due to the fact she hasnt cut it off in some time or rebooted,
so after the reboot user was able to login and access desktop. worked properly and had good speed.

user is staff- womens basketball coach
building- Capel
room- 315
floor- 3rd
contact-910-672-1061

730039228

Printer cartrigage Peabody Hall
floor 2nd
type - select


________________________________________________________Sakai gradebook classic look_____________________


so we currently have the new gradebook tool and the old gradebook classic tool available in Sakai
she needs to go to site info > manage tools to add Gradebook Classic to her site
you may want to let her know that Gradebook Classic will eventually no longer be supported by the Sakai Community and we will remove it from Sakai
possibly in the Fall


____________________________________________________Med school email accounts information________________________________

Med school employees and students have there own emails which are first_last@med.unc.edu (which is a alias) they may still be on exchange in which they login with there onyen
and there onyen password.

The @med.unc.edu is still just an alias to there onyen and unc email address



______________________________________________________________Unoffical transcripts dating 10 years back______________________

In connect carolina- under student center
-user will click view internal transcript tab
if transcript older then 10 years they must be verified by registrar.
user will click on the tab get error to initiate the submission of the request, user must wait about 24  hours for the registrar to verify information.
http://registrar.unc.edu/academic-services/transcripts-certifications/order-a-transcript/


________________________________________________________________Incoming student creating onyen_______________________________


If incoming student gets error message that her PID is not eligible for creating a onyen, have user foward the ticket to me
and attach a screen shot to the ticket and then send ticket to connect carolina Admissions, keep ticket number and follow up on issue to see what the steps were to fix issue.






___________________________________________________________________email issue with accessing heel mail_____________________

Client's Problem Description:
Can not access heel mail

Worklog:
Verified Contact Information?


Detailed Problem Description:

user cant access heel mail, user received error message, something went wrong, and user has issue with licencing, user was able to access a few days ago with no issues.


Troubleshooting Steps Taken:

use is migrated to office 365 server, user is a student that will be active in the fall, onyen is active and working


Does the issue you are reporting affect multiple users in your department?



B. I am assigning this ticket to the  service desk tier 2 group because user will need further help to get resolved

_____________________________________________________________Phone set up for email- Android Exchange- server_____


Server for exchange in mobile phone - outlook.unc.edu

yes to wipe device message!



___________________________________________________________________Connect Carolina/sakai grade assistance___________

https://sakai.unc.edu/welcome/
http://registrar.unc.edu/training/document-repository/grades-information/

_____________________________________FSU PASSWORD METHOD__________________________________

access through a web page: password.uncfsu.edu

Next: on the right side of the page were it says sign in you will put your user name in( not the entire email address just the username)

Next enter default password: FfMMDD!!

So 1st initial for first name capital 2nd initial for last name lower case. 2 digits for month of birthday 2 digits for day of birthday then 2 exclamation points.
then the security green letters at the bottom.


________________________________________________________________CANT RECEIVE EMAILS BUT CAN SEND__________________________

User may have been recently compromised and a fowarding email may have been left in account

to remove

login to heel mail- go to spinning while top right hand corner- go to mail- click fowarding- delete fowarding email- hit stop fowarding- and save



_______________________________________Secure w2 wont download error________________________

If user just changed the password on there onyen account and did not update the password in the phone it wont download the app, the pop up to login will display on phone after password change
change that and then download the applicaiton.

______________________________________Email fowarding and rule change__________________________

check fowarding rules in heelmail
-inbox and sweep rules



_________________________________To install vitrual lab for fake version of adobe pro Foxit_________________________________________

https://virtuallab.unc.edu

Foxit -is virual lab for access to software that is like adobe pro

install the citrix reciever

and install foxit

-can be used for compressing pdf files.

______________________________________Shared mailbox on Mac_______________office 2011______


Try these steps for the shared mailbox in the client
Outlook 2011
While logged in to Outlook select Tools and then Accounts.
In the Accounts window highlight your Microsoft Exchange account and select Advanced.
In the Advanced window select the Delegates tab.
Navigate to the People I am delegate for section.
Click Add or + button.
In the Select Users search field, enter the name of the shared mailbox and then click Find.
Highlight the mailbox name then click OK and OK to close all previous windows.
You will now have a permanent link to the shared mailbox in your mail folder hierarchy.



__________________________________________To zip and compress files on PC for immunizaiton forms___________________________

compresss and zip files for connect carolina
http://download.cnet.com/WinZip-Mac/3000-2250_4-75326777.html

install winzip for windows and then drag all files into winzip
upload on to connect carolina


-Route connect carolina Cs- admissions
_______________________________________for new machines / windows 10_________________




user UNC Support
[last 5 of serial + ianfj@1]


______________________________________Check for Admin privilages on a machine Windows__________________

-Start-type administrator tools

- Click computer management-click local users and groups drop down-click administrator

-make sure the users account is in there with domain/onyen

-make sure they are under user in groups section as well.


________________________________________connect carolina image now___________________________________________

CONNECTCAROLINA-IMAGENOW

http://ccinfo.unc.edu/files/2014/09/UsingTheImageNowClient.pdf


________________________________________Unchealth.unc.edu__________________________________

hospital handles these email accounts.

__________________________________Remove secure w2 profile form IPHone__________________________________

User will need to go to settings click general tab- scroll to profile and delete
user will then go back through wifi set process.



______________________________________Jump Pro access ____________________________

Application access is requested through software aquistion





_______________________________________Mailing address for laptops_________________


ITS Service Desk
C/O House Undergraduate Library
203 South Rd.
UNC-CH
Chapel Hill, NC 27599-3460


________________________________________________Exporting emails for user leaving campus__________



http://help.unc.edu/help/how-to-export-your-email-to-a-pst-or-local-folder-in-microsoft-outlook/


how to

will create outlook data file-
user can move emails or whole folders into outlook data file folder



___________________________________________NAC agent_____________________________________________________________


NAC top right hand corner should be a purple square with a white in in (NAC agent)
over on the hospital side they have to have the NAC agent installed for the wifi to run on a MAC
the user will need to search in the spotlight tool for NAC agent
The NAC agent must be running for the wifi to run- if not running click reconnect and then try to access wifi
Doctors office
Connect Eduroam 1st put in credentials and then reconnect


___________________________________Call box issues___________________

reference document on service desk home page
https://servicedesk.unc.edu/kb/emergency-call-box-problems/
route to tele servces


__________________________Newly created list serve user cant see it in list________________________

Task:

Accessed self service
had user access list manager
log in
list administrator
reset password (sends email link)
user logged in and could see and access her list serve


___________________________________Dashboard login____________________


2-help@unc.edu


______________________________________________________Parents proxy and authorized user access______________________________

Proxy users cant access this site
https://unc.afford.com/
unless they are autheroized

__________________________________Eligible CCI grant laptops_________________________________

http://cci.unc.edu/
Click on new student
click on Purchase at tech shop under 1st laptop displayed
its displays all eligible laptops.


________________________________________ResNet Housing issues__________________
ResNet-
Help document -BAND- gives list of devices that does not work on the next work
Tvs need a qwa tuner to work with UNC cable tv
Cable for housing uses catv cable
Google brand of tv and check spect. To see if they have a qwa tuner on there tv
Chrome cast does not work
Old Wii does not work with the network
New Nintendos work
Multiple user outages- network- send to network group or cable tv service desk for help
No routers allowed
In ticket include
MAC address
IP Address
NIT results -([http://nit.net.unc.edu)]http://nit.net.unc.edu) copy and paste entire results page in ticket
Valid IP address at UNC is starts with 152.xx.xxx.xxx
Package pick up
Morrison hall_ Hinton James -spencer- Batey hill


________________________PDF compression_________________________

winzip
winrar
7-zip
kjahfiyacry6stal

___________________________________________Office suite install FSU_________________________________

Personal machine- access this link - http://www.uncfsu.edu/itts/services
(for fsu faculty/staff who want to purchase office for home use)

Fsu employees can access through SCCM on there machine which is the built in software center on there machine

___________________________________________List serv________________________

Access by going to either
lists.unc.edu
or by going to selfservice.unc.edu- listmanager- login- list adminitator-
can see dash board for list
if adding member as admin and password will not wrk or save
remove the person and add back as admin
also can look up user in list serve
by going to self service- listmanager- postmaster- look up by name and name of list


______________________________________RDS virtual lab____________________________________________

uncfsu\username
network password


______________________________Banrnes and noble assistance___________________

Just direct the customer to the Barnes and Noble phone number:  (919) 962-5066 .  That ordering process belongs to Barnes and Noble now.
For students



_____________________________________Changing server Migrating to SMTP email service___________________________________

If on MacMail-Outlook
Do not have to change the server

If on Thunderbird- Alpine
Server must be changed

The University is migrating the SMTP email service to Office 365 on August 30. Our records indicate that as of July 1 you were using the SMTP email service to send email. If you have switched to using Outlook recently you can disregard this message.
To continue sending mail through your current email client, such as Thunderbird, for example, you will need to change your mail settings in your email application.  Please update the settings on your email client from smtp.unc.edu to smtp.office365.com and your username to youronyen@ad.unc.edu. You can make this change today.
Please note that those who are sending on behalf of someone else i.e. using a mail alias will no longer be able to do so after this change is completed.
Upcoming Communication
You will receive two more emails about this change to your UNC email. You will receive a reminder 1 week prior to August 30 and a reminder the day before the August 30 migration.
Need Help?
If you have any questions regarding this change, please contact your local IT staff or the ITS Service Desk at 919-962-HELP or help.unc.edu/servicedesk.
Thank you,
Office 365 Project Team


___________________________________How to add users as instuctors table_____________________________________________________


?????


_____________________________________banned devices_____________________________

https://help.unc.edu/help/banned-or-problematic-devices-on-the-residence-hall-network/


___________________arabic course cant view video______________________________

Removed pop up blocker
install flash player 9
copy and past in fire fox
works best on fire fox

________________________________signature templete________________________________

Kellen Noell
ITS Service Desk
Follow us on Twitter: https://twitter.com/uncservicedesk
Like us on Facebook: https://www.facebook.com/uncservicedesk



_____________________________software install software acquistion_______________________

Installation information often on software site
can be found after clicking on desired application
user may need activation and install information documentation

__________________________________Create PST file for outlook send mass emails_______________________________

Make large amount of emails into a file to export to another email address

-File - export/import - leave default - click next - outlook data file (.pst) - select destion of file -

________________________T drive fsu______________________

User will need to access RDS to access T Drive on there own machine

on campus they can log in to machine
and to to he file explorer to see there T Drive

Path for mapping: \\fsustorage.uncfsu.edu\home\username

__Shared mailbox request__

will need:

OU-Organizational Unit
-Manger of mailbox
-Mailbox alias or name

______________________________Convo with agent on ticket 000000003541469____________________________




[?8/?29/?2017 1:42 PM] Scott, Dalton James:
hey this is Dalton Scott from LCCC-IT
[?8/?29/?2017 1:42 PM] Noell, Kellen Charles:
yes
hello
[?8/?29/?2017 1:43 PM] Scott, Dalton James:
got a quick question on this Courtney Schaal ticket you guys just sent over
[?8/?29/?2017 1:43 PM] Noell, Kellen Charles:
what is her PID
or onyen
3541469[?8/?29/?2017 1:45 PM] Noell, Kellen Charles:
ok yes she needs NAC installed we tried to do so but it would not prompt her to do so!
its not on her machine
Machine was just installed she say!
[?8/?29/?2017 1:45 PM] Scott, Dalton James:
that was where my question lies.  Did it fail to download a NAC installer or did the installer itself fail?
[?8/?29/?2017 1:47 PM] Noell, Kellen Charles:
Nothing pertaining to NAC is on the machine, when i went to the documention on the help.med.unc.edu site and she was directed to connect to the network it says contact system admin, so it would not prompt her to begin the installation process, which is the reason i routed the ticket.
[?8/?29/?2017 1:48 PM] Scott, Dalton James:
ok sounds good, thanks.  Do you happen to know if she's over in LCCC today or in Marsico?
[?8/?29/?2017 1:50 PM] Noell, Kellen Charles:
Did not retrieve that information as to the direct building, But im assuming LCCC being her department was lineberger compr cancer center.
[?8/?29/?2017 1:50 PM] Scott, Dalton James:
alright thanks. i'll take it from here. thanks for the info!
[?8/?29/?2017 1:51 PM] Noell, Kellen Charles:
Not a problem have a good day



________________________________Unoffical transcripts before 2010__________________________

After clicking to retrieve unoffical transcript
registar will get messsage
it will take 2 or 3 days before user can see transcrpt
or they can call registar


_________________________________________________RDS ACCESS FSU______________________

check email from ZO in important folder
new method of access


_______________________________________________________Add and remove members shared mailbox_____________________

Spoke with tier 2 user can add and remove members in
selfservice.unc.edu - click My ad groups - enter in shared mailbox name

__________________________Duo set up_______________________________

http://help.unc.edu/help/duo/

___________________________One drive creation for group/ department__________________________________

http://help.unc.edu/help/onedrive-for-groups-how-to-create-a-new-group/

________________________________ubuyi key___________________________

USB method to 2 step authenticate
user enters onyen password in 1st password bar
puts cursor in 2nd passcode bar
puts finger on ubuyi key until password is generated and completed

does not need to be set up on onyen services site
user will have key set up by IT department



_____________________________________Added to listserv non UNC affilate_______________

[?10/?27/?2017 3:09 PM] Noell, Kellen Charles:
Quick question, i have User which is a non UNC affiliate wants to be added to a particular list serve , are not affiliate individuals able to be added to list serves
[?10/?27/?2017 3:10 PM] Carlton, Lee:
yea tell them to email owner-listname@listserv.unc.edu.


_____________________________________check ask crystal

https://nit.net.unc.edu/


_________________________________________________________Add users to connect carolina___________________________


[‎11/‎22/‎2017 12:55 PM] Bunitsky, Nick:
Actually we do have that documentation! https://servicedesk.unc.edu/remedy-popup/connectcarolina-security/
To gain access to ConnectCarolina, users must fill out the appropriate access request form, have the form signed and turn in the form to their designated Access Request Coordinator.  There are three forms available, to be completed depending on the access you need.  You will find the latest versions of the forms on the InfoPorte Data Dictionary Documents page.
[‎11/‎22/‎2017 12:57 PM] Bunitsky, Nick:
Also, it looks like the access forms moved
Here is the new location: http://ccinfo.unc.edu/start-here/access/access-request-forms/




__________________________sakai course site_______________

http://sakaitutorials.unc.edu/?Create_Your_Course_Site



_________________________Get hippa training certificate_____________________





https://www.med.unc.edu/security/hipaa/hipaa-train


___________________PGP__________________________


User: computer name and UUID

Bret
Shawn
Christina

______________________________check application status_____________________

http://status.its.unc.edu/

____________________________MFA not eligible error______________


Tier 2 received a couple of tickets that a person was trying to enroll for MFA but received a message they were not eligible.  In both of these cases the person was affiliated with Kenan-Flaggler Business School (KFBS).  When I went to turn on MFA for them I received a message “Mailbox Not Found”.  I then checked in Self Service and as KFBS students they only have KFBS Exchange Account.



This got me to thinking about this, I wanted to provide a check list if you will to help as we go through project.  We will have students, faculty, and staff that may be opting in early, before we actually flip the switch to make it mandatory.



Opt-in Check List:



Does the person have an affiliation? What is the affiliation?
Does the person have an Office 365 account?
If both affiliation and office 365 account exists, then please send the ticket to Tier 2 so we may turn on MFA for the person.


Note:



If they are KFBS and only use KFBS Exchange account then they do not need to opt-in for MFA.
If they use both Main Campus Office 365 account and KFBS Exchange account then only the Main Campus Office 365 account will use MFA.

_______________________________________________Connect carolina routing- BSHD______________________________

Listed below are key words to assist your team when transferring calls or assigning tickets to BSHD.  If an item doesn’t fall into any of these categories, tickets can still be assigned to CONNECTCAROLINA-HR/FINANCE-TRIAGE and Joey and I will route them to the correct queue.

Thanks,
Rhonda


Finance-
Budgets
ConnectCarolina Finance
Deposits
Duo
ePro
Finance access
General Ledger
InfoPorte
Journals
Payments (to vendors)
Purchasing
Terms of Use
Vouchers

HR-
Affiliate
Background check
Benefits
Budget Approver
ConnectCarolina HR
Duo
Employment eligibility
Employment verification
ePAR
Fund swap
Hire
Hiring manager
Hiring supervisor
HR
HR access
HR Approver
I-9
Job data
Job posting
Kronos
LawLogix
Lump sum
Lump sum payment
OHR
PAAT
Payroll
PeopleAdmin
Performance management
Position
Posting
Search Committee
Self service
Student Approver
Tax forms (W-4, NC-4)
W-2
Teletime
TIM


________________________________adding outlook calendar to google calander_______________________



 https://www.windowscentral.com/how-use-google-calendar-windows-10

-access heelmail - click gear icon- click calendar- click calendar publishing - click shared permissions ( full details)-Save
-Copy ICS link - open google calendar - settings (gear) click- add calendar from URL- past link


_________________________MED school POD hub live__________________

The Med School POB Hub is now live!

All tickets concerning clients in the POB hub service areas should be assigned to SOMIT-CSSPOB.
The SOMIT-CSSPOB includes: Physician Office Building (POB), Family Medicine, & Radiation Oncology areas in the School of Medicine.
Since ticket assignment will be based on the client's building location, please make sure that you get the building location from the customer along with the other required ticket information that's listed in the remedy pop-up.
Please remember to use the Med School CTI in Remedy and follow the instructions accordingly.

_________________________________SAS_____________________

http://support.sas.com/documentation/installcenter/en/ikmvsbasicri/66597/PDF/default/setinit_basic.pdf


____________________________________Blocked IP address_________________

https://help.unc.edu/2017/02/10/unable-to-access-service-due-to-security-block/

_______________________________vpn failed to load perferences error__________

Windows 10 - Instructions to reach hidden files.

1) Access the Control Panel
2) Type "folder" into the search bar and select "File Explorer Options"
3) Then, click on the View tab at the top of the window
4) Under Advanced Settings, locate "Hidden files and folders..."
5) Then, click on "Show hidden files, folders, and drives"
5) Click on OK
6) Hidden files will now be shown when performing searches in Windows Explorer
---

Windows 7, 8, & 10

1)  Go to: C:\ProgramData\Cisco\CiscoAnyConnect Secure Mobility Client\Profile
2)  Delete all the files in this folder
3)  Go to: C:\Users\Username\AppData\Local\Cisco\Cisco AnyConnect Secure Mobility Client
4)  Delete preferences.xml
5)  Right click the Cisco icon in system tray and quit Cisco AnyConnect
6)  Launch the VPN after deleting everything, put vpn.unc.edu

________________________________________________Creating group for a user to add memebers and share content__________

http://help.unc.edu/help/onedrive-for-groups-how-to-create-a-new-group/

directions to create group
alternative to creating shared folder and or email account


____________________________update chrome flash player_________________

chrome://components/

find adobe flash player and click update

___________________________________Removing old website unc.edu/~onyen format_____________________




go.unc.edu/AFS
That is if the website is unc.edu/~onyen format.

https://onyen.unc.edu/cgi-bin/unc_id/afs.pl
From the link above you can back up data and content on the website and then click pruge and it will began process of removing the website.

__Find Banner ID FSU__

hey, its broncoville and then 'view admission decision' on the right.  that has the banner id.  just had to remote into a machine to find it


_ Moving data in one drive__

In the OWA you can only move 5G data to one drive at a time.
On the web client you can move up to 20GB at at time.

Anything at or above will produce a error message being there is not enough data.
Help document on help.unc.edu


_grade change

https://registrar.unc.edu/academic-services/grades/grade-change-requests/grade-change-requests-changing-a-temporary-grade-ab-in-sp/


__Entering grades__

-User cant approve grades/ one of the students grade fields greyed out
When you go to your faculty center and pull up the grade roster  - I think you are working with BUSI 405 - can you look at the Grade Roster Action center area and see if you can set the Approval Status to back to Not Reviewed? This should open the student's grade field back up. Once you are done with that you can set it back to Ready to Review and save again? Let me know how that goes. If you have trouble, let me know!


___Cant access connect carolina Compatibility issue virus protection__

__Windows updates__

-Network issues- Windows updates can corrupt drivers and which will make certian things not work or run correctly for example network adapters not working, you could disable and reable network adapter in device manager, and uninstall restart and the system will re install the drivers from the hard drive. drivers are stored in the hard drive

Hi Kellen,
Thanks for your help earlier. Just in case you and your colleagues encounter this issue again, it appears to be a compatibility issue between the current version of ConnectCarolina and the virus protection I use, Kaspersky. I was able to access my pay-stub by pausing my virus protection. It seems like other universities with similar platforms are aware of the issue: https://kb.northwestern.edu/page.php?id=77582

__distirbution group__

-user has a distribution group not a listserve
-list serve will have @listserve.unc.edu
-user adds members to a distribution group in self service- my ad groups- onyen will appear- select group and click manage user adds users there.


__WarpWire video download __

I'm looking into your question about WarpWire. If you have access to the settings on a particular video the video can be downloaded from that interface. Go to the video. Find the menu button "..."
Go to settings in the menu. Go to the bottom of settings where it says "download media." You can also copy the media from the menu to another WarpWire library.


__Giving user delegate access to email__ https://support.office.com/en-us/article/Share-your-calendar-in-Outlook-on-the-web-for-business-7ecef8ae-139c-40d9-bae2-a23977ee58d5?appver=OWB150

-Go go your calendar- right click on your calendar on the left side of the screen- click properties- click permissions - if on windows computer user can give any type of permissions and access
- If on a Mac machine user that is receiving the permissions can only have owner persmissions and no default settigns can be changed
-user can get delegate access threw heelmail by going to the calendar- click share type in users onyen you want access, click edit, change no default settings- user will get a email with calander access request
-In outlook click - go to calender - right click on the calendars name and remove- add back right click on shared calendars and add calender- oepn shared calendar

_Error message__

1) No log on method allowed on this machine-(Means computer needs to be removed and added back to the AD domain)

__

__EPR and Denistry password reset__Remote desktop

-EPR- clilck Electronic Patient Records- log in with login number -click help top of screen - change password- select provider arrow- search name- verify 8 type matches (normal 7 from connect carolina) and one on the EPR passowrd change page(security questions)- change password


-_Adding email to android mail app__(in settings user will need to press accounts and then accounts again to access add account)

https://help.unc.edu/help/office-365-email-setup/
-when in manual set up - User Name: onyen@ad.unc.edu
Password: onyen password
Server: outlook.office365.com
Domain: ad\onyen@ad.unc.edu

-App password__

1)  Create an app password for thunderbird on your linux machine
2) Use that password inside of thunderbird instead of your onyen password.
3) Test that to make sure it works.
4) Create an app password for your iPhone
5) On the iPhone, in Settings/ Password and Accounts, delete your Office365 account.
6 Recreate a new Outlook account using the app password you created for the iphone

__Versions of outlook that do not work with MFA__

-Outlook 2010
-outlook 2011
-outlook-2013 will have a few issues

__Health care benifits__


As mentioned in the meeting, UNC Health Care employees use a different benefits system from main UNC campus. All benefits information for UNCH can be found at https://www.uncmedicalcenter.org/uncmc/about/human-resources/employee-benefits/, as well as the link to complete open enrollment. UNCH’s open enrollment has the same time period as ours, so we may see some calls about this.

Also, if this video is from the original guest lectures. The created videos are stored on a media drive and held by past 114 instructors within your department. David Smith perhaps? I know this because I produced the videos. I no longer have copies however.

I HAVE A PRINTING COMPANY THAT USES UNIQUE VINYL FABRICS TO CREATE AMAZING T-SHIRTS, HATS AND OTHER APPAREL. MY DESIGNS AND MATERIAL ARE RARE AND CONSISTENT CUSTOM PIECES. ALONG WITH APPAREL I CREATE VINYL WALL DESIGNS AS WELL AS CAR DECALS AS WELL. I HANDLE MY BUSINESS VERY PROFESSIONALLY AND MY VENDING SPACE IS SET UP AS SUCH. I BELIEVE THE ITEMS I CAN CREATE AT SUCH A EVENT WOULD BAE AMAZING! SAMPLES OF MY WORK CAN BE MADE AVAILABLE AS WELL.

__MED School DHCP registration__

The School of Medicine has its own system for registering MAC addresses for DHCP. This system is separate from the main campus DHCP registration.

Registrations on the main campus side will be copied over to the School of Medicine side, but the system only works one way. Registrations made on the med school system will not transfer to main campus.

The School of Medicine tool can be found at https://www.med.unc.edu/cgi-bin/etc/network_device.cgi

Registering a device for another user:

1) After signing in, click the “specified” button

2) Change the Onyen next to “user” to the Onyen of the user

3) Click “create_device”

4) All necessary information should pull from LDAP but data can be edited as needed

5) Enter your Onyen password next to “Authenticate” and click “save_device”

6) The next page will show a device ID with a link to manage NICs. Click “NICs”

7) To add a MAC address, check the “add” box and enter the MAC address in the middle field (any format will work)

8) Keep the type set as “pool”

9) Enter your Onyen password next to “Authenticate” and click “save_nic”

10) To add additional MAC address(es) for a given computer, repeat the process by clicking the “NICs” button again

11) The next page should give a message saying that a DHCP configuration has been updated and should be effective within ten to fifteen minutes.

Registrations on the School of Medicine side go much faster than standard campus DHCP registration, normally being ready within 10 to 15 minutes of registering.

__Booking appointments at SASB North_

Appointments at the SASB North location. Clients can find the appointment booking link at http://help.unc.edu > Walk-In Support > Book Appointment or you can provide the following URL to link them directly: http://bit.ly/SASBNorth.

__windows partition Still unable to get parallels to launch

Troubleshooting steps taken:
- Reset SMC/PRAM
- Ran malwarebytes and CCleaner
- Ran system maintenance repair
- Ran first aid
- Parallels continues to crash immediately upon launch. Can open mounter files.
- Parallels back up in time machine is too large to open because client does not have enough storage space
- Also noticed that the computer is a little sluggish
- Keyboard is not always responsive

__Sakai Adding user as instuctor__
I see that you have accidentally removed yourself as an instructor for this site. You have not been added as a student. You were completely removed. I have added you back as an instructor.

In future, you could have asked Darryl Thompson to return you to the site as an instructor as his instructor privileges allow him to perform that function. That might have sped things up for you. Here are the instructions for how to do that:

http://www.slideshare.net/TL_Interactive/add-participants-to-your-sakai-site


__Med School HIPPA training__

https://www.med.unc.edu/security/hipaa/hipaa-train/

-Penalty box- Downloading torrent sites__

Email and Phone Numbers. To report acceptable use problems at UNC-Chapel Hill, call 919-962-HELP or send email to: abuse@unc.edu. For issues involving copyrights or other policy concerns, call 919-445-9393 or send email to: copyright@unc.edu.


___Med school Hubs__

SOM IT CENTRAL: MacNider, Bondurant, Berryhill, Area Health Education Centers (AHEC), Old Clinic, Old Infirmary, Brinkhous Bullitt, Burnett Womack, Genome Sciences, Med School Wings, Neurosciences Hospital, and Memorial, Children’s, and Women’s Hospitals
SOM IT POB: Physician Office Building (POB), Family Medicine, Rad Onc (Healthcare Cancer Center)
SOM IT LCCC: Lineberger Cancer Research Center (LCCC), Marsico Hall, Mary Ellen Jones (MEJ)
SOM IT MBRB: Thurston Bowles, Neurosciences Research (NRB), Medical BioMolecular Research (MBRB), Isaac Taylor, Glaxo
SOM IT BIOINFO: Bioinformatics, Genetic Medicine Research (GMB), EPA, Med Building B (thermal storage tank)
SOM IT REMOTE: All SOM personnel at off campus locations – see list of sites at https://servicedesk.unc.edu/kb/som-it-remote-hub-sites/
For ALL UNC Health Care (ISD) related incidents involving SoM affiliates, please assign a ticket to the appropriate SoM Remedy queue based on building location.