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CyberPhunk

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CyberPhunk
Apr 9th, 2012
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  1. Re: Wire transfer information
  2.  
  3. J*** S. M*****
  4. Mar 07 07:33
  5.  
  6. This is a follow-up to your previous request #20952 "Wire transfer information"
  7.  
  8. Umm, funds STILL have not shown up in my account. Status???
  9.  
  10.  
  11. Comments
  12. mt.gox support
  13. Mt.Gox
  14.  
  15. Hello J***,
  16.  
  17. We see that the funds has been processed from our end on the 28th of February. Have you contacted the bank already? It not, it may be
  18.  
  19. best to see if they received the funds.
  20.  
  21. Thanks,
  22.  
  23. MtGox.com Team
  24.  
  25. March 07, 2012 12:59
  26.  
  27.  
  28.  
  29. J*** S. M*****
  30.  
  31. Umm, why have you charged me ANOTHER $50????
  32.  
  33. I used the information YOU said would work, and you charge ME another $50 when it doesn't?!?!?!?
  34.  
  35. I would like my money back, NOW!
  36.  
  37. March 10, 2012 03:28
  38.  
  39.  
  40.  
  41. Mt.Gox Support
  42. Support Desk
  43.  
  44. Hello J***,
  45.  
  46. Unfortunately, the transfer has rejected by your bank due to invalid account number.
  47.  
  48. Here is the details:
  49.  
  50. HSBC (HKD)
  51.  
  52. Bank Withdraw details
  53.  
  54. Id: 07fba340-2231-45bc-a200-c67797803688
  55.  
  56. Amount: $50.64000
  57. Label: MtGox Withdraw
  58. Requested: 2012-02-20 20:33:36
  59. Confirmed:
  60. Processed: 2012-02-28 01:33:53
  61. Stamp: 2012-03-09 02:00:37
  62. Status: processed
  63. Error: Account number invalid, returned as 25.18 USD plus �4000 fee
  64. User: *$^@*@^$%#
  65. Meta
  66. intl_address Nope
  67. intl_city no
  68. intl_country 2
  69. intl_currency USD
  70. intl_iban lol
  71. intl_intermediate_swift
  72. intl_name J*** S. M*****
  73. intl_swift WFBIUS6S
  74. intl_zip 12345
  75.  
  76. Please double check all of your banking information with your bank to prevent such cases from happening again.
  77.  
  78. Also, please be aware that the 4000 JPY fee was not charged by us, but by banks for rejected bank transfers. We will be processing returning $25.18 to your account on Monday when our office opens. We apologize for any inconvenience caused.
  79.  
  80. Thanks,
  81.  
  82. MtGox.com Team
  83.  
  84. March 10, 2012 11:17
  85.  
  86.  
  87. Interjection, obviously the account info has been altered. ;-)
  88.  
  89.  
  90.  
  91. J*** S. M*****
  92.  
  93. I entered the EXACT information YOU said would work, and verified THREE times that my account# was correct.
  94.  
  95. It is not MY fault that the information YOU provided was wrong. This was YOUR fault, not mine!
  96.  
  97. I want my money back, ALL of it.
  98.  
  99. March 10, 2012 11:21
  100.  
  101.  
  102.  
  103. Mt.Gox Support
  104. Support Desk
  105.  
  106. Hello J***,
  107.  
  108. Please inquire with your bank why your transfer did not go through, since it seems that your bank rejected it despite having filled out information correctly. Please be aware that all transfer details should be confirmed with the bank first rather than with us, to confirm that it will be received by your bank correctly.
  109.  
  110. Unfortunately, we will not be able to credit your account more than $25.18. The rest of the funds have been subtracted by banks for fees. If you wish to be reimbursed, we suggest contacting the bank and filing a claim. We apologize for any inconvenience caused.
  111.  
  112. Thanks,
  113.  
  114. MtGox.com Team
  115.  
  116. March 10, 2012 11:25
  117.  
  118.  
  119.  
  120. J*** S. M*****
  121.  
  122. I did inquire with my bank, and they sent me the information packet that I forwarded to you, in support case Request #20952.
  123.  
  124. In that support case, I was told:
  125.  
  126. " Hello J***,
  127.  
  128. We see that your banks swift code will be WFBIUS6S. IBAN number will be your account number that you want your funds to reflect into.
  129.  
  130. Address will be your mailing address.
  131.  
  132. Thanks,
  133.  
  134. MtGox.com Team"
  135.  
  136. This is what I did. I followed the directions YOU provided, and now you say I am out ~$75 due to a mistake on YOUR part?
  137.  
  138. Unacceptable. I do not care HOW, but I want the money back in my account. This was YOUR fault, not my Bank's or mine. If you were unable to complete the transaction, you should have said so.
  139.  
  140. March 10, 2012 11:33
  141.  
  142.  
  143.  
  144. Interjection, I even tried to enter the swift# into the intermediary bank field, but it would not allow me to enter the same number into both fields. I tried entering it into ONLY the intermediary bank field, but it wouldn't allow me to leave the other blank. So, I followed their directions exactly.
  145.  
  146.  
  147.  
  148. Mt.Gox Support
  149. Support Desk
  150.  
  151. Hello J***,
  152.  
  153. Please provide the following information to your bank and inquire why it was rejected it all of the information was correct.
  154.  
  155. Amount: $50.64000
  156. Label: MtGox Withdraw
  157. Requested: 2012-02-20 20:33:36
  158. Confirmed:
  159. Processed: 2012-02-28 01:33:53
  160. Stamp: 2012-03-09 02:00:37
  161. Status: processed
  162. Error: Account number invalid, returned as 25.18 USD plus �4000 fee
  163. User: (#^%$@^&$%
  164. Meta
  165. intl_address nope
  166. intl_city no
  167. intl_country 2
  168. intl_currency USD
  169. intl_iban lol
  170. intl_intermediate_swift
  171. intl_name J*** S. M*****
  172. intl_swift WFBIUS6S
  173. intl_zip 12345
  174.  
  175. Thanks,
  176.  
  177. MtGox.com Team
  178.  
  179. March 10, 2012 11:36
  180.  
  181.  
  182.  
  183.  
  184. J*** S. M*****
  185.  
  186. It never MADE it to MY Bank, it got held up at the Intermediate Bank, because there was no information included to tell it which bank to send it to.
  187.  
  188. My Bank does NOT have a swift #, it only has an ABA #. Your Wire transfer form does not have ANY place for an ABA #, only for Swift #'s. I was told that the information I DID include would be enough. You told me that the information you provided would work. Obviously it did not. I did what you told me to do, ergo, this is your fault. Fix it.
  189.  
  190. March 10, 2012 11:42
  191.  
  192.  
  193.  
  194. Mt.Gox Support
  195. Support Desk
  196.  
  197. Hello J***,
  198.  
  199. We apologize for any inconvenience caused. In the future, please be sure to inquire your bank, the intermediary bank information and provide it in the transfer details.
  200.  
  201. Thanks,
  202.  
  203. MtGox.com Team
  204.  
  205. March 10, 2012 11:46
  206.  
  207.  
  208.  
  209. J*** S. M*****
  210.  
  211. Umm, I DID, and included that information in my FIRST support request. That was the PDF file I sent to you.
  212.  
  213. March 10, 2012 11:47
  214. User photo
  215. Mt.Gox Support
  216. Support Desk
  217.  
  218. Hello J***,
  219.  
  220. From the banking details you have provided, it does not seem to include the intl_intermediate_swift which might be the reason, it could not reach your bank.
  221.  
  222. Thanks,
  223.  
  224. MtGox.com Team
  225.  
  226. March 10, 2012 11:49
  227.  
  228.  
  229.  
  230. J*** S. M*****
  231.  
  232. And you don't think that it might have been important to know that BEFORE I attempted a wire transfer?
  233.  
  234. I was unsure of what information I need to use in the form you provide, which is why I contacted you in the first place. I sent you ALL the information that my bank provided, and was told, BY YOU, what information to use to fill out the form. I followed that instruction EXACTLY, and you are telling me that I have to pay for YOUR mistake?
  235.  
  236. March 10, 2012 12:01
  237.  
  238.  
  239.  
  240. Mt.Gox Support
  241. Support Desk
  242.  
  243. Hello J***,
  244.  
  245. Unfortunately, since you did not include your intermediary bank's swift code, which is WFBIUS6S, in the field, the transfer was unsuccessful. Please be aware that we have informed you that the swift code is WFBIUS6S and must be entered in order for the transfer to be completed.
  246.  
  247. Thanks,
  248.  
  249. MtGox.com Team
  250.  
  251. March 10, 2012 12:04
  252.  
  253.  
  254.  
  255. J*** S. M*****
  256.  
  257. Umm, no you did NOT.
  258.  
  259. Your response in my previous, now closed request:
  260.  
  261. Hello J***,
  262.  
  263. We see that your banks swift code will be WFBIUS6S. IBAN number will be your account number that you want your funds to reflect into.
  264.  
  265. Address will be your mailing address.
  266.  
  267. Thanks,
  268.  
  269. MtGox.com Team
  270.  
  271. Tell me where it says ANYTHING about intermediat bank swift?
  272.  
  273. March 10, 2012 12:07
  274.  
  275.  
  276.  
  277. Mt.Gox Support
  278. Support Desk
  279.  
  280. Hello J***,
  281.  
  282. Please be aware that a different Support Agent was assisting you with the last ticket. The information you have provided is:
  283.  
  284. "Intermediary Bank: Wells Fargo Bank Intl
  285. Bank Location: San Francisco
  286. Bank Swift: WFBIUS6S"
  287.  
  288. The swift code is indeed your intermediary bank's swift code, but you have mistakenly included it with your bank's swift code. We apologize for this.
  289.  
  290. Thanks,
  291.  
  292. MtGox.com Team
  293.  
  294. March 10, 2012 12:10
  295.  
  296.  
  297.  
  298. J*** S. M*****
  299.  
  300. I did not MISTAKENLY do anything, I did what the "Support Agent" that handled the last ticket SPECIFICALLY said to do. I followed EXACTLY what they said.
  301.  
  302. That is not a mistake on MY part, but on the part of your "Support Agent".
  303.  
  304. How many times do I need to spell it out for you?
  305.  
  306. I want this escalated to the next support level, as you are obviously unable to either read or comprehend English.
  307.  
  308. March 10, 2012 12:15
  309.  
  310.  
  311.  
  312. Mt.Gox Support
  313. Support Desk
  314.  
  315. Hello J***,
  316.  
  317. Unfortunately, due to our policy, our management group is not able to credit your account more than $25.18. We apologize for any inconvenience caused.
  318.  
  319. Thanks,
  320.  
  321. MtGox.com Team
  322.  
  323. March 10, 2012 12:21
  324.  
  325.  
  326.  
  327. J*** S. M*****
  328.  
  329. So, your policy is to blame the customer for your incompetence, and then charge them for it?
  330.  
  331. Nice way to do business.
  332.  
  333. I will be reporting this, and posting about it. If requested, I will include the WHOLE conversation, including BOTH support tickets.
  334.  
  335. March 10, 2012 12:42
  336.  
  337.  
  338.  
  339. Mt.Gox Support
  340. Support Desk
  341.  
  342. Hello J***,
  343.  
  344. We will try inquiring our management group once again on Monday. We apologize for any inconvenience caused.
  345.  
  346. Thanks,
  347.  
  348. MtGox.com Team
  349.  
  350. March 10, 2012 14:03
  351.  
  352.  
  353.  
  354.  
  355. J*** S. M*****
  356.  
  357. Were you going to return my money?
  358.  
  359. March 14, 2012 09:51
  360.  
  361.  
  362.  
  363.  
  364. mt.gox support
  365. Mt.Gox
  366.  
  367. Will you provide us with your intl_swift number so that we will be able to process your transfer into your account.
  368.  
  369. Thanks,
  370.  
  371. MtGox.com Team
  372.  
  373. March 14, 2012 13:02
  374.  
  375.  
  376.  
  377.  
  378. J*** S. M*****
  379.  
  380. Just return my money.
  381.  
  382. March 14, 2012 13:05
  383.  
  384.  
  385.  
  386.  
  387. mt.gox support
  388. Mt.Gox
  389.  
  390. Hello,
  391.  
  392. We are currently working on having your funds returned to your Mt.Gox account balance. We will notify you once we see an update from our end.
  393.  
  394. Thanks,
  395.  
  396. MtGox.com Team
  397.  
  398. March 14, 2012 16:24
  399.  
  400.  
  401.  
  402.  
  403. J*** S. M*****
  404.  
  405. Umm, are you going to return my money or not, simple answer really.
  406.  
  407. March 19, 2012 11:37
  408.  
  409.  
  410.  
  411.  
  412. mt.gox support
  413. Mt.Gox
  414.  
  415. Hello,
  416.  
  417. We are currently waiting for our upper management to have these funds reversed back into your Mt.Gox account balance. We apologize for the delay.
  418.  
  419. Thanks,
  420.  
  421. MtGox.com Team
  422.  
  423. March 19, 2012 17:36
  424.  
  425.  
  426.  
  427.  
  428. J*** S. M*****
  429.  
  430. It has been ANOTHER week, and still no refund. Hello?!?!?
  431.  
  432. March 25, 2012 05:15
  433.  
  434.  
  435.  
  436.  
  437. J*** S. M*****
  438.  
  439. So, do you plan on returning my money or not?
  440.  
  441. April 02, 2012 09:40
  442.  
  443.  
  444.  
  445.  
  446. J*** S. M*****
  447.  
  448. So, your plan now is to ignore me???
  449.  
  450. April 05, 2012 17:29
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