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- {
- "parent": "",
- "made_sla": "true",
- "caused_by": "",
- "watch_list": "",
- "upon_reject": "cancel",
- "sys_updated_on": "2017-11-02 12:54:51",
- "child_incidents": "0",
- "hold_reason": "",
- "approval_history": "",
- "number": "INC0010005",
- "resolved_by": "",
- "sys_updated_by": "abraham.lincoln",
- "opened_by": {
- "link": "https://dev27336.service-now.com/api/now/v1/tab\r\nle/sys_user/6816f79cc0a8016401c5ab923491342190a",
- "value": "6816f79cc0a8016401c5a33be04be441"
- },
- "user_input": "",
- "sys_created_on": "2017-11-02 12:54:51",
- "sys_domain": {
- "link": "https://dev27336.service-now.com/api/now/v1/table/sys_user_group/global",
- "value": "global"
- },
- "state": "1",
- "sys_created_by": "abraham.lincoln",
- "knowledge": "false",
- "order": "",
- "calendar_stc": "",
- "closed_at": "",
- "cmdb_ci": "",
- "delivery_plan": "",
- "impact": "3",
- "active": "true",
- "work_notes_list": "",
- "business_service": "",
- "priority": "4",
- "sys_domain_path": "/",
- "rfc": "",
- "time_worked": "",
- "expected_start": "",
- "opened_at": "2017-11-02 12:54:51",
- "business_duration": "",
- "group_list": "",
- "work_end": "",
- "caller_id": "",
- "resolved_at": "",
- "approval_set": "",
- "subcategory": "",
- "work_notes": "",
- "short_description": "We need help!!!",
- "close_code": "",
- "correlation_display": "",
- "delivery_task": "",
- "work_start": "",
- "assignment_group": "",
- "additional_assignee_list": "",
- "business_stc": "",
- "description": "Computer is burning!!!",
- "calendar_duration": "",
- "close_notes": "",
- "notify": "1",
- "sys_class_name": "incident",
- "closed_by": "",
- "follow_up": "",
- "parent_incident": "",
- "sys_id": "b32b797fdb4203006c91d5f0cf9619f8",
- "contact_type": "",
- "incident_state": "1",
- "urgency": "2",
- "problem_id": "",
- "company": "",
- "reassignment_count": "0",
- "activity_due": "",
- "assigned_to": "",
- "severity": "3",
- "comments": "",
- "approval": "not requested",
- "sla_due": "",
- "comments_and_work_notes": "",
- "due_date": "",
- "sys_mod_count": "0",
- "reopen_count": "0",
- "sys_tags": "",
- "escalation": "0",
- "upon_approval": "proceed",
- "correlation_id": "",
- "location": "",
- "category": "inquiry"
- }
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