samfrancisco

HelpMe POST /tickets Response

Dec 27th, 2017
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  1. {
  2.   "parent": "",
  3.   "made_sla": "true",
  4.   "caused_by": "",
  5.   "watch_list": "",
  6.   "upon_reject": "cancel",
  7.   "sys_updated_on": "2017-11-02 12:54:51",
  8.   "child_incidents": "0",
  9.   "hold_reason": "",
  10.   "approval_history": "",
  11.   "number": "INC0010005",
  12.   "resolved_by": "",
  13.   "sys_updated_by": "abraham.lincoln",
  14.   "opened_by": {
  15.     "link": "https://dev27336.service-now.com/api/now/v1/tab\r\nle/sys_user/6816f79cc0a8016401c5ab923491342190a",
  16.     "value": "6816f79cc0a8016401c5a33be04be441"
  17.   },
  18.   "user_input": "",
  19.   "sys_created_on": "2017-11-02 12:54:51",
  20.   "sys_domain": {
  21.     "link": "https://dev27336.service-now.com/api/now/v1/table/sys_user_group/global",
  22.     "value": "global"
  23.   },
  24.   "state": "1",
  25.   "sys_created_by": "abraham.lincoln",
  26.   "knowledge": "false",
  27.   "order": "",
  28.   "calendar_stc": "",
  29.   "closed_at": "",
  30.   "cmdb_ci": "",
  31.   "delivery_plan": "",
  32.   "impact": "3",
  33.   "active": "true",
  34.   "work_notes_list": "",
  35.   "business_service": "",
  36.   "priority": "4",
  37.   "sys_domain_path": "/",
  38.   "rfc": "",
  39.   "time_worked": "",
  40.   "expected_start": "",
  41.   "opened_at": "2017-11-02 12:54:51",
  42.   "business_duration": "",
  43.   "group_list": "",
  44.   "work_end": "",
  45.   "caller_id": "",
  46.   "resolved_at": "",
  47.   "approval_set": "",
  48.   "subcategory": "",
  49.   "work_notes": "",
  50.   "short_description": "We need help!!!",
  51.   "close_code": "",
  52.   "correlation_display": "",
  53.   "delivery_task": "",
  54.   "work_start": "",
  55.   "assignment_group": "",
  56.   "additional_assignee_list": "",
  57.   "business_stc": "",
  58.   "description": "Computer is burning!!!",
  59.   "calendar_duration": "",
  60.   "close_notes": "",
  61.   "notify": "1",
  62.   "sys_class_name": "incident",
  63.   "closed_by": "",
  64.   "follow_up": "",
  65.   "parent_incident": "",
  66.   "sys_id": "b32b797fdb4203006c91d5f0cf9619f8",
  67.   "contact_type": "",
  68.   "incident_state": "1",
  69.   "urgency": "2",
  70.   "problem_id": "",
  71.   "company": "",
  72.   "reassignment_count": "0",
  73.   "activity_due": "",
  74.   "assigned_to": "",
  75.   "severity": "3",
  76.   "comments": "",
  77.   "approval": "not requested",
  78.   "sla_due": "",
  79.   "comments_and_work_notes": "",
  80.   "due_date": "",
  81.   "sys_mod_count": "0",
  82.   "reopen_count": "0",
  83.   "sys_tags": "",
  84.   "escalation": "0",
  85.   "upon_approval": "proceed",
  86.   "correlation_id": "",
  87.   "location": "",
  88.   "category": "inquiry"
  89. }
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