masterclue

secound contact

Feb 2nd, 2018
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  1. Hello,
  2. Here's a copy of the chat transcript you requested:
  3. Initial Question: I was told by another amazon worker to talk to a amazon work after i got my refund so they could help me with expedited shipping. If needed I can give log. If I am in the wrong place I apologize.
  4. 06:27 PM PST Sarvesh(Amazon): Hello, my name is Sarvesh. I'm here to help you today.
  5. Thank you for being a valuable customer.
  6. 06:27 PM PST Masterclue: nice to meet you
  7. just call me Eli
  8. 06:27 PM PST Sarvesh: Nice to meet you too Eli.
  9. 06:28 PM PST Sarvesh: I have checked the details and confirmed that we have been refunded the full amount for your complete order.
  10. 06:29 PM PST Masterclue: yes i have but he said there I could have expedited shipping and to contact amazon for help with that if needed i can give a pastebin link to log
  11. 06:30 PM PST Sarvesh: You need not to provide me the link, We trust our customers.
  12. Have you placed your new order?
  13. 06:30 PM PST Masterclue: not yet
  14. 06:31 PM PST Sarvesh: Please go ahead and place the new order with the expedited shipping.
  15. 06:33 PM PST Masterclue: it has been placed
  16. 06:33 PM PST Sarvesh: Great!
  17. Please provide me the order number.
  18. 06:33 PM PST Masterclue: 112-7912625-8472233
  19. 06:33 PM PST Sarvesh: Thank you.
  20. 06:35 PM PST Sarvesh: I have created the personal follow up with your order and will issue you the refund for the shipping charges once the package get shipped. I will also send you the confirmation email so that you need not to contact us back for the same issue.
  21.  
  22. 06:36 PM PST Masterclue: So just so i understand I will be refunded once it ships
  23. 06:36 PM PST Sarvesh: Exactly.
  24. 06:36 PM PST Masterclue: ok great
  25. 06:37 PM PST Masterclue: thank you so much Sarvesh
  26. 06:37 PM PST Sarvesh: You are most welcome. Is there anything else I can assist you with today?
  27.  
  28. 06:37 PM PST Masterclue: there is not, I hope you have a wonderful day
  29. 06:37 PM PST Sarvesh: It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.
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