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Bullshit Support

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May 1st, 2017
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  1. Thank you for contacting Microsoft Support, I am Arielle S., I will be helping you with your query today.
  2. 9:36 pm
  3. Arielle S.
  4. In case we get disconnected, simply refer on the Chat Support Link below and you will be reconnected to us in no time.
  5. [
  6. <LINK DEPRECATED>
  7. ]
  8. With that being said, how may I help you with today?
  9. 9:36 pm
  10. Me
  11. Hello, I am having trouble accessing my other skype account.
  12. 9:37 pm
  13. Arielle S.
  14. By the way I have created a ticket for this conversation, you can assured that everything we talked about today is well-documented in this service request number: <ID DEPRECATED>
  15. 9:37 pm
  16. Arielle S.
  17. To start things off, can I have your Skype name and your name so that I can address you properly?
  18. 9:37 pm
  19. Me
  20. skype:symptoms
  21. <NAME DEPRECATED>
  22. 9:37 pm
  23. Arielle S.
  24. Your Skype name is Symptoms ? Thank you <NAME DEPRECATED>
  25. 9:38 pm
  26. Me
  27. Yes my skype name is Symptoms
  28. 9:39 pm
  29. Me
  30. and it is linked to <EMAIL DEPRECATED>
  31. 9:39 pm
  32. Arielle S.
  33. Thank you for that information
  34. 9:39 pm
  35. Arielle S.
  36. Let me just take a quick look at your account information. Don't worry, this shouldn't take more than a minute or two.
  37. 9:39 pm
  38. Me
  39. Ok not a problem.
  40. 9:41 pm
  41. Arielle S.
  42. what is the Skype name of your other account that you are having issue signing in to it?
  43. 9:42 pm
  44. Me
  45. symptoms
  46. 9:42 pm
  47. Arielle S.
  48. Thank you. May I know why you cannot access the account? is it a password/ username issue?
  49. 9:44 pm
  50. Me
  51. I have reason to believe the account was hacked.
  52. 9:45 pm
  53. Arielle S.
  54. why did you said so, Ryan?
  55. 9:46 pm
  56. Me
  57. I own the email attached to the account "<EMAIL DEPRECATED>" but another email has been added and the password has been changed
  58. 9:47 pm
  59. Me
  60. *own
  61. 9:47 pm
  62. Me
  63. .
  64. 9:47 pm
  65. Arielle S.
  66. Alright we will check on that
  67. 9:47 pm
  68. Arielle S.
  69. so the email address you added to it was removed already, don't worry we can still help you recover it but we will be needing the help of our account recovery team for this case Ryan
  70. 9:50 pm
  71. Me
  72. I have already tried submitting a recovery request
  73. 9:51 pm
  74. Me
  75. It has not helped.
  76. 9:51 pm
  77. Me
  78. Recently, we received several requests to gain access to <EMAIL DEPRECATED>. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.
  79. 9:51 pm
  80. Arielle S.
  81. we have an issue with regards to filling out that form Ryan, but we already coordinated this to them so you can try to fill it out again and we are positive that you will be able to make it. Just make sure to fill it out with as much information you can remember regarding the account
  82. 9:55 pm
  83. Arielle S.
  84. https://account.live.com/acsr
  85. 9:55 pm
  86. Me
  87. I will do it now.
  88. 9:55 pm
  89. Arielle S.
  90. Alright sure
  91. 9:56 pm
  92. Me
  93. And what do i do if it is denied, again?
  94. 9:56 pm
  95. Arielle S.
  96. fill it out first Ryan, but to be hones to you, that is our last option because we can no longer verify it in our end due to email change on the account.
  97. 9:58 pm
  98. Me
  99. If the email and password was changed, Does that not pass as sus?
  100. 9:58 pm
  101. Me
  102. Also the fact that the IP would be on the other side of the world?
  103. 10:00 pm
  104. Me
  105. Just got the email, No luck...
  106. 10:02 pm
  107. Arielle S.
  108. it does not Ryan, for filling out the form the initial information you entered to it the first time you set it up is needed, if some information on the account was changed it won't affect the information you will enter in the form.
  109. 10:05 pm
  110. Arielle S.
  111. Can you clear your browsing history first Ryan, if possible perform a device restart to make sure that the system will refresh
  112. 10:05 pm
  113. Me
  114. So what you are saying is that i have lost an OG skype account, You do understand that an account like that is hard to come by.
  115. 10:06 pm
  116. Me
  117. I have provided all the information needed to verify myself
  118. 10:06 pm
  119. Me
  120. Including that i am a fucking australian
  121. 10:06 pm
  122. Me
  123. The only australian to have logged into the account
  124. 10:06 pm
  125. Me
  126. The only Australian with the password
  127. 10:06 pm
  128. Me
  129. So now all you can tell me is... "perform a device restart"
  130. 10:07 pm
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