Sylvia J10:25 AM
Thanks for contacting Google Support. My name is Sylvia J.
Mike10:25 AM
google wont let me link my paypal
Sylvia J10:25 AM
Hi, Mike. I understand that you are having issue related to Paypal.
Sylvia J10:27 AM
Are we still connected?
Mike10:27 AM
yes
Sylvia J10:27 AM
Thank you for your response.
Sylvia J10:27 AM
Not to worry, I will do my best to assist you in this regard.
Sylvia J10:27 AM
Mike, may I know are you getting any error message when you trying to add Paypal?
Sylvia J10:29 AM
Are we still connected?
Mike10:29 AM
yes 1 sec
Sylvia J10:29 AM
Sure, take your time.
Mike10:29 AM
To complete this payment, add a debit or credit card to your PayPal account. Your card will not be charged unless the transaction amount exceeds your balance.
Mike10:29 AM
i already linked it
Sylvia J10:30 AM
Thank you for confirming.
Mike10:30 AM
its asking me like im trying to make a transaction
Sylvia J10:30 AM
Let me check.
Sylvia J10:31 AM
Are you referring to same account: thorby.mike@gmail.com?
Mike10:31 AM
yes
Sylvia J10:31 AM
Thank you.
Sylvia J10:32 AM
Mike, I have checked your account and I don't see any payment added to your account?
Sylvia J10:32 AM
To add PayPal to your Google Payments profile, follow the steps below:
Mike10:32 AM
i already tried
Mike10:33 AM
it gives me an error
Mike10:33 AM
PaypalRedirectApi2Result failed
Mike10:33 AM
[OR-IMPRS-01]
Mike10:33 AM
both these errors popup
Sylvia J10:33 AM
Okay.
Mike10:33 AM
I also know that my paypal is not the issue. I use it everyday to make purchases
Sylvia J10:34 AM
Please allow me 2 minutes while I check this for you.
Sylvia J10:35 AM
Mike, could you please try adding a different payment once?
Mike10:36 AM
i linked a card to my account
Mike10:36 AM
no issues
Sylvia J10:36 AM
I have checked your account and I don't see any payment method added to your account.
Sylvia J10:37 AM
If you have PayPal Security Key turned on, you have add to PayPal to your Google Play account using a computer or mobile web browser. You can't link it using the Play Store app.
Mike10:37 AM
see this is an issue on your side not mine
Mike10:37 AM
i linked my card
Mike10:37 AM
you cant see it
Mike10:38 AM
i have tried adding my paypal
Mike10:38 AM
but yet
Mike10:38 AM
you can only get those errors i sent you if i was on pc
Mike10:38 AM
on mobile it doesn't let you receive that error
Mike10:39 AM
it doesnt even let you get far enough to receive an error
Sylvia J10:39 AM
You have two payments account, on one you have google play balance of $1.99 and on other account you have no payment method added.
Mike10:39 AM
i want a support agent that isnt stupid pls
Sylvia J10:40 AM
I understand your frustration, but I'd like you to stop using offensive language so that I can continue helping you solve this issue.
Mike10:40 AM
i already told you
Sylvia J10:40 AM
You can check your Google account by login to payments.google.com
Mike10:40 AM
this is a google issue
Mike10:40 AM
fucking hell
Mike10:40 AM
are you stupid
Mike10:40 AM
i already told you i have my card linked
Sylvia J10:40 AM
As I've said before, I need you to stop using offensive language. If not, I'll have to end this chat.
Sylvia J10:40 AM
I'm sorry, but I've asked you twice to stop using offensive language. I am now going to end this chat. Thanks for contacting Google.
Sylvia J10:40 AM
Thank you for contacting Google Play chat support. Your chat session is now complete.