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- Hello,
- Here's a copy of the chat transcript you requested:
- Initial Question: my package was late it says to contact Amazon for the next steps. additionally when I track the package it says "The delivery of your package has been rescheduled based on your shipment instructions for the carrier" I never ask to keep in in anchorage.
- 09:43 PM PST Ben(Amazon): Hello, my name is Ben. I'm here to help you today.May I have your name please.
- 09:43 PM PST Masterclue: just call me Eli
- 09:44 PM PST Ben: Hi!Thank you for being a Prime member.
- I'm sorry that your package never arrived.
- Let me see what I can do.
- Let me see what I can do.
- Let me contact UPS. I see those package. One moment please.
- 09:46 PM PST Ben: Eli are we still connected?
- 09:46 PM PST Masterclue: yes
- 09:46 PM PST Ben: Thank you! I am still with UPS. Please bear with me.
- 09:46 PM PST Masterclue: of course
- 09:48 PM PST Ben: You were not the one who rescheduled the delivery.
- 09:49 PM PST Masterclue: no I was not.
- 09:49 PM PST Ben: It was on UPS end.
- 09:49 PM PST Masterclue: I see
- 09:49 PM PST Ben: Please bear with they are still checking on it.
- 09:50 PM PST Masterclue: of course
- 09:50 PM PST Ben: Thank you for your patience.
- 09:53 PM PST Ben: I just spoke with UPS and since there was no movement on the tracking they set an investigation.
- 09:53 PM PST Masterclue: ok
- 09:54 PM PST Ben: That would take up to 8 business days. Are you willing to wait or would you like me to refund the order now and just reorder it and we will give expedited shipping instead.
- Which do you prefer?
- 09:55 PM PST Masterclue: wait the expedited free?
- 09:56 PM PST Ben: Its not your fault, we remove the shipping cost.
- 09:56 PM PST Masterclue: also would i get a refund on the wrapping
- 09:57 PM PST Ben: You will get everything refunded on the order.
- 09:57 PM PST Masterclue: ok i will take the refund
- 09:57 PM PST Ben: You paid $65.07 on your gitf card.
- 09:58 PM PST Masterclue: yes
- 09:59 PM PST Ben: That amount will be available in 1-2 hours on your amazon account.
- 09:59 PM PST Masterclue: ok thank you
- 09:59 PM PST Ben: When the credit is available just contact us back before placing the order so the next agent could waive the shipping after placing the new order.
- 10:00 PM PST Ben: I will put a note on this order.
- 10:00 PM PST Masterclue: ok so just like how i contacted now or is it different
- 10:01 PM PST Ben: Please contact us back through again or through phone. You can not place the order yet since the Gift Card is not yet posted on the account.
- 10:02 PM PST Ben: You will be notified once the Gift card is already added.
- 10:02 PM PST Masterclue: ok I will
- 10:03 PM PST Ben: Great! Anything else?
- 10:04 PM PST Masterclue: nope i think i am good have a good day
- 10:04 PM PST Ben: Thank you for contacting Amazon. Have a good one. Take care! Bye now!
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