NeoRefunds - FAQ

PLEASE READ BEFORE POSTING QUESTIONS
Frequently Asked Questions

Q. How long does a refund take?
A.We can not answer this. Each refund is unique and have their own set of circumstances.

Q. Can I refund the same place more than one time?
A. you can refund 1 time per year with the same info. (IE same address, credit card, name etc)

Q. What is a double dip?
A. A double dip is when you receive a replacement and a refund. We don’t usually reccomend this.

Q. What do you mean by multiple items?
A. You can order 3-7 items Max. All items must be delivered the same day by the same carrier. Different boxes are ok.

Q. Can I do faster shipping?
A. Yes you can choose faster shipping and is highly recommended.

Q. Am I refunded for my full order total including tax and shipping?
A. Yes

Q. Do I pay you on item price only or the full balance I paid?
A. You pay us based on your complete order total.

Q. Do I have to order $250 or more?
A. No, however we will charge you based off the minimum $250.

Q. Do I sign for my packages?
A. No signature is best. If you have to sign, use a fake legible name.

Q. I received my packages, can I start using my items?
A. We suggest you wait until you receive the refund email.

Q. Can I call and check the status on my refund myself?
A. No. By calling and checking yourself you can must up the refund method and could possibly make your refund fail.