About BMLL:

We are a historical data and analytics company, solving some of the most complex and challenging problems in big data and financial markets. We have built an award-winning data analytics platform for processing vast quantities of granular limit order book data and are in the process of productising this platform.

We have a fantastic team and our culture is inclusive and highly collaborative, a place where our employees are encouraged to be themselves.

We give all our employees share options, empowering them to get involved in decision making and help shape the future of our company as we continue to grow and scale.

We offer a combination of remote and office (London based) working, weekly team lunches and plenty of office snacks

About the role:

The Application Support Engineer will be working in the Ops Team. You will be working on and ensuring service targets and SLAs are met including the following:
• Take ownership of customer issues and bugs reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. developers)
• Provide prompt and accurate feedback to customers
• Ability to write small snippets of code or scripts to resolve certain issues.
• Build and maintain custom reports and monitoring dashboards.
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Monitor application and infrastructure services through tools provided

Requirements
• Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs.
• Experience working within a similar Application support position dealing with external clients/customers
• Strong knowledge in cloud computing (AWS)
• Great interpersonal and communication skills.
• Motivation to learn new skills and technologies
• MUST have understanding/experience in scripting languages such Python or Shell/BASH.
• Good understanding of web Services, API and IP based protocols
• Understand Unix/Linux environment
• Understand of PostgreSQL database systems
• Worked with network monitoring and data analytics tools like Splunk
• Critical thinker, problem-solving and time-management skills

Benefits
• Competitive salary
• 25 days holiday plus bank holidays
• Share Options after completion of probationary period
• Pension Scheme
• Combination of remote and London based office working
• Continuous learning through training and challenging projects
• Collaborative culture
• Weekly team lunches
• Free fruit, snacks and drinks provided throughout the day (when office based)
• Fridge stocked with beer and wine (when office based)
• Regular Team Socials
• Cycle to Work Scheme

We are an inclusive employer and welcome applicants from all backgrounds. We pride ourselves on our commitment to Equality and Diversity and are committed to removing barriers throughout our hiring process - if you have any special requirements or require reasonable adjustments to help you access career opportunities at BMLL, please do let us know at