Revopeers Chargeback Template

Subject: Dispute for Future-Dated Digital Service (Breach of Contract)


To the Banking Chargeback Team,

I am writing to initiate a Visa/Mastercard [delete as appropriate] chargeback for a transaction of £00.00 made on my [insert banking provider] on ../../2025/6

This was an advance payment for a 6/12 [delete as appropriate] month digital service subscription explicitly designated for a future term starting [insert date] and ending [insert date]. Under Visa/Mastercard [delete as appropriate] dispute rules for future-delivered services, the 120-day clock does not begin until the promised date of service delivery (insert date), making this dispute fully valid and timely.

REASON FOR DISPUTE: SERVICES NOT RECEIVED / ANTICIPATORY BREACH OF CONTRACT

The merchant has closed down their original platform, completely changed their membership model, and locked down user accounts. They have explicitly stated that they will no longer honor the advance payment or pre-paid membership time under the agreed-upon terms. Furthermore, they have issued an ultimatum stating that unless an additional unagreed $20 'migration fee' is paid, they will permanently delete the account and access before the September term even begins.

As part of this forced migration, the merchant has heavily restricted account functionality, blocking access to account history or user-sent data, leaving users only with their forced automated notices.

I have already attempted to resolve this directly with the merchant via their Help Desk requesting a refund adjustment.
The merchant refused to resolve the matter, ignoring the request and continuing to issue automated countdown warnings threatening total account deletion.

I have explicit, conflicting written evidence of this breach from the merchant across multiple official communications:

1. In their marketing and purchase screen (Membership_Extension_Offer) they explicitly sold this as a "Membership Extension Program" specifically meant to secure future access through 2026/2027.
2. In their initial migration announcement (Migration_Announcement), they explicitly promised: 'Nothing is shortened. Nothing is replaced. Nothing is lost,' and stated current membership time would transfer automatically.
3. In their launching announcement (Site_Closure_Notice), they confirm the original service is gone, stating: 'This is the closing of everything...' They explicitly add that the new fee is '100% required and is not open for debate,' and that the account cannot be accessed until the merge is complete.
4. In the formal Help Desk communications (this would be account specific), it is documented that this future term was pre-paid, and that the attempt at a resolution was completely ignored while automated systems count down to the account's destruction.

Because the merchant has shut down the service paid for, restricted account access, committed a total breach of contract, and is refusing to provide the future service unless a forced extra fee is submitted, I wish to dispute the original charge of £00.00 made on ../../2025

I have the screenshots of the official announcements and ticket logs (referenced as Membership_Extension_Offer, Migration_Announcement, Site_Closure_Notice, ) ready to send. Please let me know how I can upload this evidence to support my claim.
Thank you.