How do you cancel a Hetzner server?
- How do you cancel a Hetzner server?
- I'm pretty sure I never authorized automatic recurring charges, but they just sent me a notice that they are going to charge me anyway. I have gone through every option on their site, and nowhere can I find anything that equates to "cancel this server I don't want it any more." The "Delete user account" warns "We could not delete your account. You still have active products on this account. Please first cancel
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- all products on this account." But nowhere can I find a way to cancel a product.
- You need to click the server on your robot and cancel it.
- Is very easy, follow these steps:
- 1: log in here: https://accounts.hetzner.com/login;
- 2: go to https://robot.your-server.de/server ;
- 3: select your server and use tab cancellation ;
- 4: select Cancellation date, specify the reason;
- I'm pretty sure I never authorized automatic recurring charges.
- This is a cultural difference with Germany. I am American and I remember feeling frustrated with this kind of phenomenon when I first moved here. But in Germany it is simply the normal way of doing things. If you have a subscription (and service or product that you pay for on a monthly basis), in Germany it is automatically renewed.
- We have helpful articles in our customer wikipedia about how to cancel Robot/Hetzner Cloud products (= unmanaged products) and how to cancel konsoleH products (= managed products). There is also an article that explains a phrase commonly used here in Germany: "30 days to the end of the month". However, I cannot give you those links because it would violate WHT policy since I represent a provider.
- Thanks to @vpsopenvz for his quick guide.
- Katie, Hetzner Online GmbH, Marketing
- Here's your link:
- Hetzner really ought to display dates in an unambiguous international format, like 11-Dec-2019 instead of 11-12-2019, because you know how an American will read it.
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