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How do you cancel a Hetzner server?

Nov 27th, 2019
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  1. How do you cancel a Hetzner server?
  2. I'm pretty sure I never authorized automatic recurring charges, but they just sent me a notice that they are going to charge me anyway. I have gone through every option on their site, and nowhere can I find anything that equates to "cancel this server I don't want it any more." The "Delete user account" warns "We could not delete your account. You still have active products on this account. Please first cancel
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  11. all products on this account." But nowhere can I find a way to cancel a product.
  12. You need to click the server on your robot and cancel it.
  13. Is very easy, follow these steps:
  14.  
  15. 1: log in here: https://accounts.hetzner.com/login;
  16. 2: go to https://robot.your-server.de/server ;
  17. 3: select your server and use tab cancellation ;
  18. 4: select Cancellation date, specify the reason;
  19.  
  20. Regards,
  21.  
  22. Cristian
  23. I'm pretty sure I never authorized automatic recurring charges.
  24. This is a cultural difference with Germany. I am American and I remember feeling frustrated with this kind of phenomenon when I first moved here. But in Germany it is simply the normal way of doing things. If you have a subscription (and service or product that you pay for on a monthly basis), in Germany it is automatically renewed.
  25.  
  26. We have helpful articles in our customer wikipedia about how to cancel Robot/Hetzner Cloud products (= unmanaged products) and how to cancel konsoleH products (= managed products). There is also an article that explains a phrase commonly used here in Germany: "30 days to the end of the month". However, I cannot give you those links because it would violate WHT policy since I represent a provider.
  27.  
  28. Thanks to @vpsopenvz for his quick guide.
  29. Katie, Hetzner Online GmbH, Marketing
  30. https://www.hetzner.com/
  31. https://wiki.hetzner.de/index.php/Hauptseite/en
  32. Here's your link:
  33. https://wiki.hetzner.de/index.php/30...d_of_the_month
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  35. Hetzner really ought to display dates in an unambiguous international format, like 11-Dec-2019 instead of 11-12-2019, because you know how an American will read it.
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